Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from this company after reading excellent reviews on the internet. I wanted a small lamp table and preferably one that was already assembled. So took a chance and ordered one from them. I couldn’t fault them. The item arrived on time, well packaged. Looked just as the picture and the quality is excellent. Very happy would order from them again.”

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Posted 5 years ago

“Good quality tables. Very happy with them”

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Posted 5 years ago

“Arrived amazingly quick and good quality. Very pleased”

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Posted 5 years ago

“Good service updated on delivery delivered on time delivery guys built wardrobe excellent service”

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Posted 5 years ago

“Very happy with my nest of tables. Gives me more space in my apartment sitting room. Much admired by friends and love the finish on the table tops. Delivery excellent.”

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Posted 5 years ago

“Lovely piece of sturdy furniture, looks great”

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Posted 5 years ago

“very nice well made tv unit very pleased with it and Chiltern service”

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Posted 5 years ago

“Very nice, although not exactly the colour I was expecting.”

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Posted 5 years ago

“Good quality piece of furniture, really quick delivery. I am so pleased, thank you Chiltern Oak.”

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Posted 5 years ago

“I was so impressed with the efficiency and the courtesy of this company I emailed them to tell them so.”

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Posted 5 years ago

“Great service great products”

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Posted 5 years ago

“Bought a bed from you a while ago and just had it put together. My carpenter asked where I bought it from as he was impressed with the quality and wanted to reccomend to his other clients if asked where to buy bed from. Im very pleases myself too as it looks lovely. Thankyou.”

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Posted 5 years ago

Hi Dawn, Thank you for your review. We're thrilled to hear yourself, your clients, and even the toughest critic (a carpenter) were all impressed by the quality of the furniture. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“My sideboard had a broken door catch. I rang to arrange a replacement catch. I was asked to send a photo but when I said I don't have camera This was met with disbelief. I was told well that our procedure. he promised to look into it and ring me back but I didn't believe him and I was right. The furniture is OK the gaps on the doors are uneven as are the gaps on the drawer. I note from the box the furniture was made in Vietname. I would not have bought it had I known this due to the carbon footprint. So Customer service 1 / 5 furniture 3 / 5”

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Posted 5 years ago

“Good service and quality product. Even though I was disappointed to find that the wrong base had been delivered for my wardrobe and it had to be returned they did keep their word and delivered the correct item two days later. The white glove service I found excellent.”

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Posted 5 years ago

Hi There, Thank you for your review. Once again, we're very sorry that the wrong base was delivered first time around, but we are pleased we could work together to get the issue resolved quickly and effectively. We're thrilled you were pleased with our white glove service, we will certainly pass your kind words onto the drivers. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“Chiltern Oak Furniture delivered great quality furniture in a timely manner.”

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Posted 5 years ago

Hi Laura, Thank you for your review. We're thrilled to hear that you were particularly pleased with the delivery of your furniture, as always aim to provide fast delivery, for free. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“This company has a very easy website to navigate and order from. I have just ordered a bed which was delivered within a few days and at a time suitable for me. The furniture was significantly cheaper than I could find elsewhere and delivery was free. I am one happy customer! Thanks to a FIRST CLASS COMPANY, would highly recommend!”

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Posted 5 years ago

Hi Carol, Thank you for your review. We're thrilled to hear that you were pleased with the service you received, as we aim to deliver an all round excellent service. Thank you for being a first class customer! We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“Great furniture, delighted with service, price and quality. I would give 6 stars if I could !”

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Posted 5 years ago

Hi Warren, Thank you for your review. We're thrilled to hear that you were pleased with your experience with us, we're thrilled you found us to be great value for money, as we pride ourselves on selling excellent quality, at rock-bottom prices. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“Great product - stylish and well made Delivery was excellent”

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Posted 5 years ago

Hi Alistair, Thank you for your review. We're thrilled to hear that you were pleased with your furniture, as we pride ourselves on only selling the very best furniture in terms of style and quality. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“My fourth piece of furniture arrived on Friday, within a few days of ordering. The Hampshire Blue Painted Oak furniture is absolutely beautiful. Lovely colour, very sturdy, well made and a credit to the makers. I have no hesitation in recommending Chiltern Oak Furniture to anyone who wants affordable, quality and well made furniture. Many thanks for my lovely new furniture.”

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Posted 5 years ago

Hi Jean, Thank you for your review. We're thrilled to hear that you are pleased with your furniture, as we pride our selves on selling the very best furniture on the market, at the lowest prices. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.c

Posted 5 years ago

“I ordered a matching wardrobe and chest of drawers in Feb. The wardrobe was delivered without fault - excellent service. However, I was initially (on ordering) informed that there would be delay on the drawers; quote “the end of May” and that I will he informed of exact date. The middle of June came with no communication as to when the drawers, which I had already paid for, would be back in stock and delivered. When I contacted a Chiltern Oak representative, he stated “the won’t be back in stock until July 12th”! When I asked when they were going to let me know this, the rep was very defensive and unhelpful. I demanded some compensation (for which I was offered a mere £30 for waiting 5 months for a product I had paid for in good faith) and to speak the manager for an explanation. The manager did call me back, and was very helpful, offered me more compensation (as in my eyes was right and proper!) and good communication. It did result in the drawers being delivered on the date promised. However, the whole process was arduous and stressful. I won’t be using again.”

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Posted 5 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews