Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sideboard was packed well when delivered and is very nice. Only one problem is paint missing inside for about 200mm x 300mm. Given it is inside, it isn’t a big issue. Overall, the sideboard is good quality.”

Helpful Report

Posted 5 years ago

Hi Sophia. Many thanks for the feedback and positive review. We are able to offer touch up paint for most ranges, so please get in touch with us if this is something you'd like. This would obviously be at no charge to you. Kind regards, Chiltern Oak Furniture.

Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Great value, well made and fast delivery. Excellent experience”

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Posted 5 years ago

“Excellent piece of furniture well made and looks perfect in my kitchen. Great service.”

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Posted 5 years ago

“Very pleased with the bedroom furniture well made. Delivery however, not so good, 1st the driver brought in the wrong box and had to go and swap it, then I later realised we were a box short, so I had to spend another 2 nights sleeping on the floor until the rest of the bed was delivered. Perhaps delivery men need more training in, or if the number of boxes had been on the delivery note I would have realised before they left.”

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Posted 5 years ago

Hi Karen. Many thanks for your very constructive feedback. Whilst these issues don't occur often, your point about the delivery note is valid and as a result we're making plans to address this to ensure it doesn't happen again. Please accept my apologies for the delay in receiving your full order, i'm obviously very pleased that you're happy with it though. Kind regards, Chiltern Oak Furniture.

Posted 5 years ago

“Excellent quality, friendly service and a good price”

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Posted 5 years ago

“Firstly, thanks to the delivery guys for getting a 3 door sideboard up two sets of stairs. Furniture arrived well packaged and protected. Delighted with sideboard and side tables, Would not hesitate to order again from Chiltern Oak Furniture.”

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Posted 5 years ago

“The furniture is very nice, but the service from delivery drivers is too be improved considerably they just parked my furniture in middle of bedroom didn’t.put my wardrobe up or unwrap the furniture even though I had rang and asked about my wardrobe being assembled, and had been assured it would be included knowing I had spent over one thousand pounds on furniture I had felt quite let down with this service”

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Posted 5 years ago

Hi Tracy. Having spoken to the Drivers involved here, they've advised us that when they attempted to carry out the white glove delivery they were asked not to by the person who was waiting in to receive the delivery on your behalf. If you believe that this isn't/wasn't the case then we'd like to hear from you. Apologies for any inconvenience caused. Kind regards, Chiltern Oak Furniture.

Posted 5 years ago

“Beautiful furniture. I am really pleased with the quality and cost. Easy ordering. Arrived when it should. The delivery men were very pleasant and professional. Carried the furniture to the bedroom. My second order with this excellent company. Would recommend.”

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Posted 5 years ago

“Just got painted blue furniture for living room, looks fantastic. Very impressed with delivery too.”

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Posted 5 years ago

“Really pleased, we ordered tv unit exceptional value for money will definitely shop here again 👌😊”

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Posted 5 years ago

“Great service and a lovely wine rack. Very pleased”

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Posted 5 years ago

“Solid and well built TV unit and exactly as shown on website. Delivery prompt and within stated window. Excellent quality product at reasonable price.”

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Posted 5 years ago

“Good quality furniture and arrived in the time allocated. Really helpful delivery drivers. Would definitely order from Chiltern Oak again”

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Posted 5 years ago

“Excellent product and price, arrived on time well packaged and delivered to my exact room, cvannot fault and would happily use again.”

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Posted 5 years ago

“Very efficient. Very professional. Would defiantly recommend the service and shelf unit I have received. The delivery was very good too. Both men helpful and offered to take packing away which was nice.”

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Posted 5 years ago

“product good and delivery good I would recommend Chiltern oak thank you”

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Posted 5 years ago

“Very pleased with time taken between order placement and delivery. Well packaged items. Would recommend to others.”

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Posted 5 years ago

“Looked all over for a small sideboard to fit in a particular alcove and found one from this company so ordered a lamp table to match. I was very pleased with the quality and price and even though there was a small problem with the lamp table there was no issue to get it exchanged. Delivery was within the 2hr window given. Thanks Chiltern Oak.”

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Posted 5 years ago

“Excellent service well made furniture”

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Posted 5 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews