Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful piece of furniture, over the moon with it”

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Posted 3 years ago

“TV unit we ordered is lovely but the delivery service is abysmal”

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Posted 3 years ago

“This is the perfect bedside table for our bedroom in our new flat. We needed compact, with some storage space and room on top for a light, and those bits and pieces needed for the night and first thing in the morning. In addition, the white with oak top matches our ottoman! Well made, stylish, very well packed, well done Chiltern!”

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Posted 3 years ago

“I removed the back panel making a great stereo cupboard. All the other cabinets were too big. Looks great and does the job”

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Posted 3 years ago

“Absolutely fantastic furniture, ordered 5 items in 2 delivery's, fantastic delivery's and lovely furniture, will deffinantly be using again.”

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Posted 3 years ago

“Banbury White Painted 2 Door Gents Wardrobe/ Dressing table & Bedside table: Very good quality, and look great in my bedroom. The instructions for the assembly of the part-assembled wardrobe were poor though, however the end effect is lovely”

Chiltern Oak Furniture 5 star review on 17th April 2021

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Posted 3 years ago

“Really happy with the service I received! Great communication, fast delivery, great courier service and great product!”

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Posted 3 years ago

“Excellent value for money compared with similar products on the market. Ready made rather than flat pack was a big plus. A good quality product which we are very pleased with.”

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Posted 3 years ago

“Very good material and steady”

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Posted 3 years ago

“Easy to order. Delivered on time. Very well wrapped. Item was damaged BUT it was dealt with efficiently and resolved quickly.”

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Posted 3 years ago

“We felt the units were overpriced and th leg on one was split. The appearance is good and the oak tops are lovely but the finish leaves a lot to be desired.”

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Posted 3 years ago

“Brilliant furniture efficient service all the way down to the polite delivery guy. The furniture is lovely .i would strongly recommend Chiltern Oak furniture, you get exactly as promised good service and quality.”

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Posted 3 years ago

“Well made and good price :-) We were happy to find the unusual larder unit which perfectly met our needs...we'd been searching for something right for quite a while.”

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Posted 3 years ago

“Would like to confirm that the delivery of our replacement order for the Grey Display Unit was satisfactory. A week to the day, but unfortunately Drivers had a ‘bad’ journey and were running late, but on arrival polite and helpful. Particularly grateful that we had made a reasonable ‘job’ at repacking the ‘damaged ‘ unit for its return journey. Happy now with the new piece of furniture.”

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Posted 3 years ago

“Prompt delivery. Polite drivers. Very happy with my television unit. Very well packaged. Thankyou.”

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Posted 3 years ago

“Received my order today of bookcases, blanket box, flip top dining table and nest of tables from the various painted oak ranges - absolutely delighted with the furniture quality and service plus delivery driver was very helpful and on time. Will definitely recommend to others. Thank you.”

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Posted 3 years ago

“I received my White painted oak display unit, on Saturday morning, Ime really pleased with it, Very well made, It was easy to order, the staff I spoke to on the telephone were very polite and kept me updated when the van broke down, Ime now looking at ordering other things from chiltern I have my eye on,”

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Posted 3 years ago

“Shocking service. Waited for weeks for delivery of several items of furniture to be told this afternoon that they could not 'locate' some items and would I mind waiting until July! Refund requested.”

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Posted 3 years ago

“I received my Valentino Industrial Oak TV unit this morning only to find that half of the bits were missing. I received 3 bolts, 3 washers and 3 lock washers, however I was meant to receive 12 of each as per instruction sheet. I then discovered that 3 of the 4 feet for the TV unit were cracked and in no state to support the furniture. I called customer service who said it would take at least a week for the missing parts to come and if I wanted a full refund I would have to send pictures to their email to evidence the damage- yet to hear back despite being told they would look into it straight away. In addition to this, the two delivery men walked straight into my house (without uttering a word) with no face masks or any PPE whatsoever which is highly unprofessional and irresponsible given the coronavirus pandemic. Really disappointed. I would have expected high quality furniture and service given how their prices compare to other retailers. I would advise anyone to shop elsewhere.”

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Posted 3 years ago

“Very impressed with the quality particularly as the items we purchased were not what you would call expensive. In fact they were as good as some far more expensive items we have bought in the past. Delivery was spot on. Exactly when we were told it would happen. Again unlike deliveries from some other suppliers.”

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Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews