Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

Write Your review

Tell us how Chiltern Oak Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“impossible customer service, slow or not answering at all. Slow delivery.”

Helpful Report

Posted 1 year ago

“13 months on and my £700 chair has fallen apart at the seems! The management said it’s accidental damage!! Customer service is shocking took over a week of phone calls for someone to respond only to met with the most unhelpful manager. Don’t buy from here I wish I have read all previous reviews and took my business elsewhere! Bad quality bad service bad price!”

Helpful Report

Posted 1 year ago

“Hassle free sales experience and a faultless customer service. The turnaround time from purchase to delivery was excellent.”

Helpful Report

Posted 1 year ago

“Good quality furniture and service and delivery is very efficient”

Helpful Report

Posted 1 year ago

“We have ordered several items of furniture from Chiltern Oak. All have arrived very swiftly, and have been reasonably priced. We have been pleased with the high quality of the pieces, which are well finished and look good in our home. All in all, very good value for money.”

Helpful Report

Posted 1 year ago

“Just what I was looking for the size and colour was just perfect to fit in with my decor. The two size Cunard’s are fine for my bits and pieces that were in floor baskets.The quality of this piece of furniture is very nice.”

Helpful Report

Posted 1 year ago

“Ordered a larder which arrived absolutely smashed to pieces. Requested a replacement, and as a gesture of goodwill they said it would be assembled by the delivery team. Delivery team had to be persuaded to do this when the 2nd item arrived, and left all the packing behind. Item has since developed staining in many places across the wood. Avoid. Cowboys.”

Helpful Report

Posted 1 year ago

“It has not arrived as notified. DPD their usual awful service say we were not in. Rubbish not left the house all day. (2 of us) now notify "that as we were not in" they will deliver to Bargain Booze on Chester Road. Outrageous as at 80 yrs old how are we expected to pick up a heavy item of furniture ourselves so why do you think we opted for delivery. If this is the service we can expect we will not be ordering again.”

Helpful Report

Posted 1 year ago

“I'm very pleased with the finished product. However, the blurb clearly states the Eaton coffee table arrives fully assembled, the main reason I ordered it, but it doesn't. I had to assemble it myself which to be fair was a very simple and straightforward job, I'm just thankful I didn't order the table with drawers! Chiltern Oak Furniture you should make it clear whether an item actually does arrive ready assembled.”

Helpful Report

Posted 1 year ago

“The website was so easy to navigate. We chose several items which looked awesome online. All items were delivered on time by a very knowledgeable & understanding driver. The items were absolutely gorgeous, solid and value for money. We are are more than happy with our purchase.”

Helpful Report

Posted 1 year ago

“The unit arrived on time. There was plenty of protection for the contents of the box. The Eaton grey small sideboard now sits in my hallway. It is well finished and both the drawer and doors shut properly. It was very good value for the money paid. Only one negative. The advertising stated dovetailed joints to the drawer (always a sign of quality) but mine didn't have any.”

Helpful Report

Posted 1 year ago

“Ordered two bedside tables Opened the first box and was delighted with the product. However Second box was the wrong colour Customer service went down hill from there long story short I was Messed around for 2 weeks waiting for collection and replacement only to be sent replacement with a large chip to the lattice of the unit very disappointing. Was frustrating trying to sort out the issue told multiple different things that I couldn’t be bothered to return again only offer chillerton oak made to us was a miserly 5% off another item. That they stated was a “gesture of goodwill” That’s how much they value their customers. :/”

Helpful Report

Posted 1 year ago

“Ordered online, the site said items were in stock. A few days later advised out of stock. Ordered a different colour. 3 items were supposed to turn up, only one did. I am 68 with arthritic wrists and have to move furniture around for the delivery men., so far 4 times. One of the wardrobes was the wrong colour. Another delivery & that was the wrong colour! I had to be ready for another delivery at 7am today. At 10.30 they advised that there was not enough room on the van. I now have to put everything back and do it all again in around a fortnight's time. TERRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 1 year ago

“Really pleased with my mini side board, nice quality for the price. It came so well packaged, completed protected from on all angles, fast efficient service from order to delivery. Will certainly use again in the future.”

Helpful Report

Posted 1 year ago

“Absolutely love my furniture. But now we want to add to it we can as the colours seems to have been discontinued. So upset as we were told that this is one of the colours that gets ordered more. Ashbourne grey.”

Helpful Report

Posted 1 year ago

“We have made 3 purchases in the recent past . All excellent quality and fair price. Shop staff are friendly and attentive but not pushy. Delivery was at the agreed time by the company’s own crew.”

Helpful Report

Posted 1 year ago

“The product is just overpriced cheap rubbish from Vietnam! The design is great and sturdy but the panels are just flimsy made of fake wood, also the doors don't even close!”

Helpful Report

Posted 1 year ago

“Great delivery service Great quality table quite easy to assemble. Would recommend.”

Helpful Report

Posted 1 year ago

“Great quality product absolutely stunning, we are really happy with our furniture. Kept up to date with delivery and pain free. Thank you so much would highly recommend.”

Helpful Report

Posted 1 year ago

“Ordered a few items for the lounge, unfortunately they weren't white as advertised but a creamy colour instead. Keeping the items as it would of been to much hassle to pack and send back”

Helpful Report

Posted 1 year ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews