Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,130 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,130 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

Write Your review

Tell us how Chiltern Oak Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was prompt and the delivery guys were great,they brought the wardrobe all the way into my flat even though they were just supposed to just leave it downstairs because my mum was there on her own. Great service.”

Helpful Report

Posted 2 years ago

“I bought 2 items from chiltern oak. both look amazing and are of a similar high standard to more expensive furniture pieces we own. amazing value for money and look perfect.”

Helpful Report

Posted 2 years ago

“Hampshire Grey 3 Door Sideboard. This is the 5th item I have purchased from Chiltern Oak. Items always good quality, well packaged and delivered on schedule. Unfortunately sideboard arrived and found to be defective. Chiltern Oak Customer Service responded in a timely manner and were very quick to rectify the problem for me. Would highly recommend.”

Helpful Report

Posted 2 years ago

“ordered bookcase, sideboard,quick delivery but loads of chips,dents ,sent 2 new ones out i asked them to check them before sending, never checked better than first lot but still marked,sent 12 pics regarding marked items. at 9 am. sent again at 1 pm phoned at just after 5 but shut have to say customer service deplorable just liars”

Helpful Report

Posted 2 years ago

“Those dimensions are NOT “large”.”

Helpful Report

Posted 2 years ago

“Ultra quick delivery time, great price and exactly what I was after”

Helpful Report

Posted 2 years ago

“Delighted with bedside table. Speedy delivery, excellent service. xx”

Helpful Report

Posted 2 years ago

“Ordered Hampshire grey painted oak nest of tables and love them. Arrived promptly, high quality furniture, really sturdy. Lovely oak tops. Considering buying a cupboard/unit to match them for our lounge.”

Helpful Report

Posted 2 years ago

“Ordered this console table for my hallway, and absolutely love it. Delivered on time and well packaged. Would definitely order from Chiltern Oak furniture again.”

Helpful Report

Posted 2 years ago

“The furniture I ordered (Sailsbury blue painted oak console table with wicker baskets and 3 door large sideboard) arrived damaged. My delivery arrived so badly scratched/damaged that I’ve had to return them. Order placed 18th may, arrived 2nd June and return collected 24th June as they are so slow to collect and expect you to store faulty furniture for 3 weeks! The units were scratched, exposed screws from being poorly made and chips exposing the mdf. These are listed as oak but it was confirmed by the sticker on them and the company it’s mdf with a oak trim! Really misleading as nowhere on the website says this. I shared my opinion on Facebook and they deleted it, personally as a buisness I would try to help the customer not try to silence them. Wasn’t allowed a refund until they collected so I’m awaiting that which given it takes so long is so disappointing not everyone has the space to store until they can sort out their problem. They confirmed on phone it’s outsourced and they don’t do quality checks! So disapointed a waste of days annual leave to wait in for them to collect it too.”

Helpful Report

Posted 2 years ago

“Great value for high quality furniture. Delivery easy to arrange and came when expected. Used for a couple of items now and would definitely use again.”

Helpful Report

Posted 2 years ago

“Design, elegance and class came together in my beautiful tables. Lovely soft edges, honey oak and a dense but delicate shade of grey for the legs which are tapered in a unique modern style.”

Helpful Report

Posted 2 years ago

“Lovely piece of solid furniture.Very happy”

Helpful Report

Posted 2 years ago

“Our Wardrobe arrived damaged and we've had to have it in the way in our hallway for two weeks - it's a tripping and fire hazard. I've now paid the £50 to have the new one installed when they finally come to collect it. I know the policy states it can take 5-10 days but if something arrives damaged you should be able to have it collected ASAP. Really disappointed I've had to cough up the £50 to insure this does not happen again when it should have arrived in good condition to start with. I know these things happen but it's just not good customer service. I will be shopping elsewhere in future!”

Helpful Report

Posted 2 years ago

“When I ordered a matching three door wardrobe and a tall boy drawer set, the three door wardrobe was badly damaged and irreparable. When I asked for a replacement they said they were now out of stock. I decided to purchase another two wardrobes to match but when it arrived, there was damage as attached and the subcontracting company that assembled the furniture stained my carpet with oil like substance. I’m not sure why they were using oil but they have ruined my new carpet (under a year old). When I complained of this, the initial response was that it wasn’t the company’s fault as I should have covered the carpet. I like the furniture but the hassle and grief has made this whole experience sour and not worth it. If I could go back, I wouldn’t have ordered !!”

Helpful Report

Posted 2 years ago

“The doors don’t close on my wardrobe with normal sized coat hangers (44cm). It is a nice sized wardrobe but deceivingly has very little hanging space. The colour is definitely a strong cream, not ivory. Disappointed in functionality, especially at the price point.”

Helpful Report

Posted 2 years ago

“Received a sideboard with more chips and flawed pieces of wood than I have ever seen. Absolutely appalling workmanship. Received a replacement which was even worse! Received my Second replacement which as promised by them, and I quote: “We will quality check this for you and take pictures of the new unit”. THIS CLEARLY DID NOT HAPPEN!! It appears this was an empty promise, i got up at 5.30 to take delivery of this which had been, according to them, quality checked before leaving the depot/warehouse/store. All I can say is, if this as been quality checked and accepted suitable for sale I would hate to see the items you see unfit for sale. I have attached photos. We have now read the ridiculous one star reviews on the website and now have a very clear idea of how your company operates. This being providing sub-standard furniture which is made in Vietnam by people who have very little skill and are given sub-standard materials to work with. To receive one piece of faulty/damaged furniture can be understandable but THREE is down to very cheap materials and workmanship.”

Helpful Report

Posted 2 years ago

“First piece of furniture (Sideboard) was absolutely brilliant. However, we also bought a TV unit which is shoddily made and a black and white contrast to the first unit. We kept the TV unit as I was undergoing chemotherapy and returning would have proved difficult.”

Helpful Report

Posted 2 years ago

“Item was well packed and delivered undamaged. I’m very pleased with it and it looks great in the lounge. I also liked the fact that it didn’t need to be put together and could go straight into the lounge. Having the pre made hole for wires was a bonus. I would have no hesitation in ordering from Chiltern Oak Furniture again or recommending them to friends or family.”

Helpful Report

Posted 2 years ago

“Wow is all I can say, What beautiful furniture, definitely worth the price, Delivery also good x”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,130 reviews