Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely piece of solid furniture.Very happy”

Helpful Report

Posted 2 years ago

“Our Wardrobe arrived damaged and we've had to have it in the way in our hallway for two weeks - it's a tripping and fire hazard. I've now paid the £50 to have the new one installed when they finally come to collect it. I know the policy states it can take 5-10 days but if something arrives damaged you should be able to have it collected ASAP. Really disappointed I've had to cough up the £50 to insure this does not happen again when it should have arrived in good condition to start with. I know these things happen but it's just not good customer service. I will be shopping elsewhere in future!”

Helpful Report

Posted 2 years ago

“When I ordered a matching three door wardrobe and a tall boy drawer set, the three door wardrobe was badly damaged and irreparable. When I asked for a replacement they said they were now out of stock. I decided to purchase another two wardrobes to match but when it arrived, there was damage as attached and the subcontracting company that assembled the furniture stained my carpet with oil like substance. I’m not sure why they were using oil but they have ruined my new carpet (under a year old). When I complained of this, the initial response was that it wasn’t the company’s fault as I should have covered the carpet. I like the furniture but the hassle and grief has made this whole experience sour and not worth it. If I could go back, I wouldn’t have ordered !!”

Helpful Report

Posted 2 years ago

“The doors don’t close on my wardrobe with normal sized coat hangers (44cm). It is a nice sized wardrobe but deceivingly has very little hanging space. The colour is definitely a strong cream, not ivory. Disappointed in functionality, especially at the price point.”

Helpful Report

Posted 2 years ago

“Received a sideboard with more chips and flawed pieces of wood than I have ever seen. Absolutely appalling workmanship. Received a replacement which was even worse! Received my Second replacement which as promised by them, and I quote: “We will quality check this for you and take pictures of the new unit”. THIS CLEARLY DID NOT HAPPEN!! It appears this was an empty promise, i got up at 5.30 to take delivery of this which had been, according to them, quality checked before leaving the depot/warehouse/store. All I can say is, if this as been quality checked and accepted suitable for sale I would hate to see the items you see unfit for sale. I have attached photos. We have now read the ridiculous one star reviews on the website and now have a very clear idea of how your company operates. This being providing sub-standard furniture which is made in Vietnam by people who have very little skill and are given sub-standard materials to work with. To receive one piece of faulty/damaged furniture can be understandable but THREE is down to very cheap materials and workmanship.”

Helpful Report

Posted 2 years ago

“First piece of furniture (Sideboard) was absolutely brilliant. However, we also bought a TV unit which is shoddily made and a black and white contrast to the first unit. We kept the TV unit as I was undergoing chemotherapy and returning would have proved difficult.”

Helpful Report

Posted 2 years ago

“Item was well packed and delivered undamaged. I’m very pleased with it and it looks great in the lounge. I also liked the fact that it didn’t need to be put together and could go straight into the lounge. Having the pre made hole for wires was a bonus. I would have no hesitation in ordering from Chiltern Oak Furniture again or recommending them to friends or family.”

Helpful Report

Posted 2 years ago

“Wow is all I can say, What beautiful furniture, definitely worth the price, Delivery also good x”

Helpful Report

Posted 2 years ago

“I am delighted with the rustic oak table I ordered from you. A good solid (heavy) extending table which had been well packed and delivered by two very helpful and friendly men. Will be ordering from this company again.”

Helpful Report

Posted 2 years ago

“I am very pleased with the quality and appearance, but unfortunately when we unpacked the third one, we discovered it was damaged inside the top right hand corner. The attached photographs and also a photograph of the cardboard box indicates what had occurred in transit. I realise that this problem was not yours and I suspect it is your courier, who I presume have dropped a heavy weight on to one of your bookcase packages which I would say were perfectly adequate, if handled properly. Obviously, this is very inconvenient, having to wait to set up the third bookcase and I am not pleased about your 5-12 working days timescale, particularly as this order was placed on 27 April and I was expecting something like a 48-hour turnaround. I am not impressed with the courier who notified me by email that my order would arrive on Friday 6 May, which it did not and then they informed me on the Monday morning that it would be delivered on Monday, which it was. In my view their tracking site is dreadful and there is no way of contacting them directly. I can only assume that this kind of service does not help your business image. Not only did we have to repack this large bookcase, but the replacement's packaging was damaged also. I could put my hand inside the box, between 2 shelves, but fortunately there was no damage this time. A lot of inconvenience and delay. On the packages it stated ‘Made in Vietnam’, but they can’t be guaranteed to make the journey across the UK in a van. Staff were apologetic and helpful, but all of the above means my complaint was not followed through and I would never purchase again.”

Helpful Report

Posted 2 years ago

“Very disappointed in COF's delivery service. I had ordered Bergen Oak triple wardrobe, chest of drawers and 2 side tables, not cheap furniture but I have previously bought furniture from this site and was happy with the quality. I also purchased the white glove delivery service (again not cheap but I was happy to pay). Today I received an e mail to say my furniture would be delivered week beginning 13/07/2022 I couldn't be given a specific date and would only get to know a maximum of 48 hours before delivery. This is no use to me, I work full time for the NHS and can't get a holiday (Monday to Friday) at such short notice, no Saturday / Sunday delivery is available. I asked to have delivery delayed slightly and booked in for for a date I am off, but no guarantee could be given. I had envisaged there might be difficulty getting a specific time slot at short notice so had ordered the furniture with good time to arrange delivery (I would be giving nearly two weeks notice) and find it ridiculous that a specific date can't be arranged. Needless to say as no guaranteed delivery date can be given I've had to cancel the order.”

Helpful Report

Posted 2 years ago

“Beautiful bedroom furniture. Excellent service and delivery. Would recommend. Very happy .”

Helpful Report

Posted 2 years ago

“Racheal has been amazing! She was very patient and helpful with great customer skills. Every question was answered without any issues and she was very helpful. Thank you Racheal.”

Helpful Report

Posted 2 years ago

“I ordered a small sideboard in Bergen Blue. It arrived well packed and was very nice looking. Close inspection showed some paint scrapes, which can be dealt with by the touch up pen they are sending, but the thing was the doors didn’t hang symmetrically. The gap at the top of the doors was different on both sides. This was because the hinges holding the door on the right had been fixed a few mm higher. Not sure how this made it past factory quality control because it looks obvious. Anyway, I let them know and they offered a replacement (hence additional star for good customer service) but I hate that kind of hassle and likelihood of same thing again so I resolved to rehang the door myself. Good customer service, but If the quality of production is like this, I wouldn’t buy anything else.”

Helpful Report

Posted 2 years ago

“I ordered 2 chest of drawers from this company and cannot say how disappointed I am with the service. The drawers were delivered upside down and living on my own I had to unpack and turn them over. One set has a significant chip to the top and the other a scratch and black mark across the front of the drawer. I agreed to a replacement to find a card through my letterbox saying I had missed a delivery. Needless to say I did not get a text or call advising me of the delivery. Despite 2 calls and and an email I am still waiting for someone to come back to me from Customer service about a replacement. I usually use another national oak furniture company without any problems. This is the first negative review I have ever wrote but I strongly advise you to think long and hard when ordering or you too could have wasted £700.”

Helpful Report

Posted 2 years ago

“I’ve ordered a nest of tables now and a 2 bedside tables and I am so happy with them. The price, quality and speed of delivery is fantastic.”

Helpful Report

Posted 2 years ago

“I bought a hall storage unit but thought it fitted nicely under my lounge window! My second piece of furniture from you.Again the communication was very good and the furniture is well made and reasonably priced.Saving for a coffee table now!”

Helpful Report

Posted 2 years ago

“The bookcase arrived on time in good packaging and is a very good value piece of furniture - I am very pleased and have used Chiltern Furniture before and will do so again”

Helpful Report

Posted 2 years ago

“I purchased a wardrobe, bedside cabinets and chest of draws, they arrived the wardrobe was damaged. I called and a replacement was sent, it arrived, they started to build it and I noticed that this was also damaged. More damage than the original wardrobe that was sent! I asked them to take it away and re-build the original one, whilst doing this they managed to damage it even more. I called and another replacement was sent, this arrived and was also damaged! Appalling customer service, no one seems to care was offered a 5% goodwill gesture! No managers or supervisors available to speak to! I highly suggest that you DO NOT buy from this company, they just take your money and send you damaged goods. I will be reporting them to trading standards.”

Helpful Report

Posted 2 years ago

“Thrilled with my bedside unit and 6 draw chest just ordered another bedside unit on Friday and it is being delivered on MONDAY Fantastic service and beautiful furniture . Would recommend this company to anyone looking for lovely furniture and a brilliant service.”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews