Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 chest of drawers from this company and cannot say how disappointed I am with the service. The drawers were delivered upside down and living on my own I had to unpack and turn them over. One set has a significant chip to the top and the other a scratch and black mark across the front of the drawer. I agreed to a replacement to find a card through my letterbox saying I had missed a delivery. Needless to say I did not get a text or call advising me of the delivery. Despite 2 calls and and an email I am still waiting for someone to come back to me from Customer service about a replacement. I usually use another national oak furniture company without any problems. This is the first negative review I have ever wrote but I strongly advise you to think long and hard when ordering or you too could have wasted £700.”

Helpful Report

Posted 2 years ago

“I’ve ordered a nest of tables now and a 2 bedside tables and I am so happy with them. The price, quality and speed of delivery is fantastic.”

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Posted 2 years ago

“I bought a hall storage unit but thought it fitted nicely under my lounge window! My second piece of furniture from you.Again the communication was very good and the furniture is well made and reasonably priced.Saving for a coffee table now!”

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Posted 2 years ago

“The bookcase arrived on time in good packaging and is a very good value piece of furniture - I am very pleased and have used Chiltern Furniture before and will do so again”

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Posted 2 years ago

“I purchased a wardrobe, bedside cabinets and chest of draws, they arrived the wardrobe was damaged. I called and a replacement was sent, it arrived, they started to build it and I noticed that this was also damaged. More damage than the original wardrobe that was sent! I asked them to take it away and re-build the original one, whilst doing this they managed to damage it even more. I called and another replacement was sent, this arrived and was also damaged! Appalling customer service, no one seems to care was offered a 5% goodwill gesture! No managers or supervisors available to speak to! I highly suggest that you DO NOT buy from this company, they just take your money and send you damaged goods. I will be reporting them to trading standards.”

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Posted 2 years ago

“Thrilled with my bedside unit and 6 draw chest just ordered another bedside unit on Friday and it is being delivered on MONDAY Fantastic service and beautiful furniture . Would recommend this company to anyone looking for lovely furniture and a brilliant service.”

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Posted 2 years ago

“I’m absolutely amazed by this company. Our blanket box arrived in amazing condition, really fast delivery (48 hours) and it’s such a quality item of furniture.”

Chiltern Oak Furniture 5 star review on 14th May 2022

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Posted 2 years ago

“Product was as described on-line and fitted our requirements, delivery as promised and good value for money.”

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Posted 2 years ago

“Overpriced very basic materials. Would not recommend.”

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Posted 2 years ago

“Excellent quality product at good price & speedy delivery”

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Posted 2 years ago

“Terrific choice of furniture. Price was so low, I was concerned product would be of questionable quality. I need not have worried. First class quality and excellent packing and delivery service. Would wholeheartedly recommend.”

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Posted 2 years ago

“The wardrobe is stunning. It is beautifully made and finished. Solid and stylish. Delivery was superb. We paid for the white glove delivery which meant that the wardrobe was delivered, built and placed in the room. It really is a very good company.”

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Posted 2 years ago

“Excellent sideboard, very well packed good size lovely colour great find reasonable price too.”

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Posted 2 years ago

“Really happy with all of our furniture. Would recommend 👍🏻”

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Posted 2 years ago

“Still haven’t received our order (approx £1000 worth of furniture) due to the delivery being delayed 4 times by the company and often the day before it’s meant to be delivered. We were E mailed the afternoon/evening before delivery days saying that there’s no stock? And would we be happy to wait another month ‘when there will be some stock’…? Rinse and repeat. No real response when we queried what’s going on, wondering whether we’ll ever get our order or any compensation for the issues. Really unhappy with the service.”

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Posted 2 years ago

“Really quick delivery (48 hours). Fab little side tables - love them. Really good quality and excellent value for money. One very happy customer, thank you.”

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Posted 2 years ago

“Told me on the day of delivery that they couldn't find it in the warehouse. Only option would be to wait 4 weeks for new stock. No alternative provided at all.”

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Posted 2 years ago

“Very happy with my purchases”

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Posted 2 years ago

“I was so delighted to receive my bookcase. It is exactly how described in the website. The staff are polite and courteous. They were sympathetic to my request. The item sold is an elegant piece of art. Came already assembled which suit my needs. It fits nicely in the corner it was bought for. It is bright and light easy to move around, even with my disability. Well done for selling a brilliant product. I shall surely recommend to family and friends. I would also come back to purchase more items. THANK YOU. Catherine, London”

Helpful Report

Posted 2 years ago

“This is a very well finished, nice looking little beside cabinet. It is quite small and the drawers are not as spacious as I would like. I knocked off one star for this. As long as that suits you though, there’s no problem. I bought this as an ‘extra’ for a bit more storage so the small drawers are not a big issue. It blends well with my bedroom furniture which came from another retailer. You can’t really go wrong with this. Someone wrote something about easy assembly. It comes assembled. Not flat pack.”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews