Childrensalon Reviews

Name: Childrensalon
Rating: 2.85

2.9 Rating 46 Reviews

26 %

of reviewers recommend Childrensalon

Company Reviews

Metrics

2.9

Based on 46 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

Childrensalon 5 star review on 13th August 2024

Andrea

Childrensalon 1 star review on 18th November 2021

Jane

Childrensalon 5 star review on 26th October 2020

Nene

Childrensalon 1 star review on 16th September 2020

Leanne

Anonymous

Anonymous // 01/01/2019

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“I ordered a number of items and 3 items were send back the same day due to size being to small but every thing else was great, got a phone call 4-5 days later and I was told there was pen marks all over 2 of the returned items witch was impossible and was not true, I was lucky I was refunded because I read reviews after this and the same thing has happened to a number of other people but they did not get refunded, I then left a review witch was polite but true about my experience. They replayed to tell me that I was wrong and that they were right and then they said a man had called a number of days later claiming to be my husband and was repeatedly shouting and being abusive to staff. This was also not true because I do not have a husband I am a single mother and the person certainly did not call from my phone! Read bad reviews befor u rush to buying things of this company childrensalon and outlet!”

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Posted 3 years ago

“Quick delivery, shoes are authentic! I Will order again.”

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Posted 3 years ago

“I have had only positive experiences with Childrensalon- With 3 1/2 grandchildren-I have had many contacts with its staff, and it has always been a pleasant and professional exchange. The clothes are beautiful and their quality unquestioned by me. Patricia Wisk”

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Posted 3 years ago

“I purchased a £460 Givenchy pleated dress. It was folded in half and stuffed into a small cardboard box. I spoke to customer service agent to complain about state of dress as it had lost all the pleating on one side. Was told to sort the issue out myself or return item, that's the nature of packaging and folding. It would have made more sense to place the dress in a more suitable sized packaging and not fold it. I will no longer be using this service. Dress required for funeral next week.”

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Posted 4 years ago

“My first time ordering from this company and my experience was great 🙏 I live in the East coast and my order arrived quick placed on Friday came on Monday. I’m so glad everything worked out fine as I was super nervous reading some of the reviews 😭 Sizing is a lil small I order my 9 y.o son a D&G shirt size 12 (for longer wear) which will probably only last a year, if I hand wash in cold water, I would’ve gotten a size 14 if available, so I definitely recommend carefully sizing before spending so much money. Other than that I will order from this company again 💙”

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Posted 4 years ago

“Future customers should be aware that the delivery service ( DPD) is very poor In our case the delivery driver first time went to another address The second time he did not even bother to ring the door bell He took a picture of our street and left We have been waiting for several days now they say that they will try to find another delivery service or they will refund Total waste of time and money Childrensalon should change their delivery operator or they will have more unhappy customers in the future”

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Posted 4 years ago

“I received a burberry coat from this company, i hadny even got it 1 hour and I had it posted back as it was far to small for my little girl didnt even bother trying it on her....now iv been told theres stains all over it and no tags!!!!Then when i got to speck to someone they told me actually there is tags but not attached but i must have oily hands as theres stains all over it. Im actually so annoyed as you can clearly see it was never worn, still the same way it was sent out but yet im not getting a refund? I was told your cctv is excellent it will pick up stains when picked in warehouse....a hole load of bullshite if you ask me”

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Posted 4 years ago

“Grate customer service”

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Posted 4 years ago

“Great website, nice products, fast shipping and great packaging”

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Posted 4 years ago

“I'm in the US and order quite a bit from here. Ice yet to have an issue. Orders come quick and they're packaged nicely. However, shipping is not free so it would behoove you to do your homework on the brands and their sizes. I ordered a Moschino track suit for my 5mo old and I should have known it wouldnt be soft because adult Moschino isnt soft. Burberry and Moncler are also not soft, the material feels like burlap. It also shrunk quite a bit after washing so beware of that. I also ordered a 6mo top from Lilly Guifrette that was incredibly soft but like 2 sizes too small. Definitely order up. These are some brands I've had good luck with: Petit Bateau Kissy Kissy Jacadi The Bonnie Mob Angel's Face”

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Posted 4 years ago

“Fantastic love this company! Just the other day ordered my 3 year old son a gucci cap it came very well packaged and ordered it sunday evening it arrived monday afternoon very fast delivery especially during these circumstances! Love the hat”

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Posted 4 years ago

“If you are from the US beware: I am so sorry I ordered from you! The shoes are too small for my granddaughter and returning them to you will cost me more than the shoes are worth. Had I known (my fault for not reading carefully) that your returns were not free I would have never bought the shoes. I will keep the shoes, though no one can use them, as I would have to pay more to return them that what my refund would be, but you’ve lost a customer...maybe more if I can advise others of how Returns from the US work.”

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Posted 4 years ago

“Very unhappy. I purchased a moschino tracksuit for my baby girl to grow into, she only got to wear this item once when I spent £89.00 on it. After following the washing instructions and washing at 30 degrees they were completely faded after that. I sent pictures and called the customer services to then be told they couldn't do anything to help me. Don't use this company!!”

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Posted 5 years ago

“I ordered a hat for a newborn. Quality is amazing. Packaging is jaw dropping. Shipping is fast. I was impressed.”

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Posted 5 years ago

“5* exceptional service provided best designer children's shop ever! 5* service 5* packaging and 5* delivery. Customer service is like no other and the fastest dispatch of items I've ever experienced. and after shopping with other companies that are similar they don't compare by far to Childrensalon this is the only store I will be using in the future.”

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Posted 5 years ago

“Shocking, ordered a bag that cost £70 for it to be stitched wrong, the badge was wonky there were marks on the bag and glue... when returned and asked to be reviewed and swapped they said the stitching was like this to stitch the bottom of the handle on, however on the website if you look at the photo of the bag the stitching is correct. The badge was wonky and when asked about this she said ‘yes I can see the badge is wonky however I don’t want to send out a new bag because the stitching might be the same again, the marks on the bag I just wiped off with a baby wipe’ I’d like to know how the woman on customer service just wiped glue that was stuck on the bag without actually scratching it off. For the price of the bag you expect it to be perfect. Maybe they should check the quality of the bag before actually sending it out.”

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Posted 5 years ago

“I paid next day delivery last Thursday for Friday. my partner was in but I get a msg saying unable to deliver with a pic of my door. so paid further charge for Saturday delivery,my partner open the front door and shouted the dpd driver just got in the van and drove off. was talking to my neighbour today who asked what was I expecting Friday as the driver did not get out the car took the pic from the van window. I wanted the parcel for my daughter christening love your service normally, but so upset as they have still not arrived.”

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Posted 5 years ago

“CHILDRENSALON IS VERY GOOD ON-LINE SHOPPING FOR SHOPPING.”

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Posted 5 years ago

“This store sells only beautiful childrens clothes and ships extremely quickly.. they are my go to for anything i need for my child”

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Posted 6 years ago

“Beautiful leopard print fur jacket for my 3 year old granddaughter just received.............gorgeous product, super fast delivery and as always beautifully packaged, a delight to receive & open!! Keep up the good work”

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Posted 6 years ago

Childrensalon is rated 2.9 based on 46 reviews