Chesterfields Direct Reviews

Name: Chesterfields Direct
Address: Unit 1 Brookside Mill, North Street, Rochdale, Whitworth
Rating: 4.88

4.9 Rating 378 Reviews

98 %

of reviewers recommend Chesterfields Direct

Company Reviews

Metrics

Info

4.9

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Chesterfields Direct 5 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this office chair for my son's sixtieth birthday. I know he really wanted an antique chair but, after searching through chairs that needed reupholstering, looked decidedly wobbly or just appeared weak I plumped for this one. He says it is comfortable, sturdy and suits his office very well.”

Helpful Report

Posted 2 years ago

Hi Mrs. Hughes Thanks for your feedback. We are pleased that your son is happy with his chair. Kind regards Sharon

Posted 2 years ago

“My sofa was delivered earlier than expected and was everything I hoped it would be. Excellent work and I would have no problem recommending Chesterfield Direct to others.”

Helpful Report

Posted 2 years ago

Hi Mr. Dunsmore Thanks for your positive feedback. We are glad you are happy with our products and service. Kind regards Sharon

Posted 2 years ago

“Over ten years since first purchase, then chair settles, most recently chesterfield all are excellent quality and last purchase matches first for colour and quality Delivery team were excellent as this is not the easiest place to deliver to kept up to date with order and delivery time”

Helpful Report

Posted 2 years ago

Hi Mr. Rigg Thanks for returning back to us for another purchase. We appreciate your positive feedback and glad you are happy with our products and service. Kind regards Sharon

Posted 2 years ago

“As I have had slipper chairs previously I thought I knew what I was getting and although the service was impeccable I found the chairs not as i expected No quibble with the colour, workmanship, or the wood and leather upholstery. So what is my problem? Well my previous chairs were sleeker whereas these are kinda chunky not as comfortable and seem clumsy by comparison. I must say I am rather disappointed but not devastated and will learn to live with them Must add that my previous chairs lasted over 25 years and apart from leather beginning to split still okay Also they were not purchased from Chesterfields Direct”

Helpful Report

Posted 2 years ago

Hi Mrs. Lockwood Thanks for your comments. It is good to hear that you are happy with our customer service, our workmanship together with the wood finish and leather upholstery on the chair. Unfortunately not every design can be suitable for every customer's needs. We cannot comment on other designs from other manufacturers but this is a very popular product and we have not had any issues regarding this chair. Kind regards Chesterfields Direct

Posted 2 years ago

“Ordering and delivery excellent. Great quality armchair to fall asleep in. Would recommend them to anyone looking for a good quality leather armchair.”

Helpful Report

Posted 2 years ago

Hi Mr. Birtwistle Thanks for your positive feedback. We are glad you are happy with our furniture and customer service. Kind regards Sharon

Posted 2 years ago

“Cracking bit of furniture, delivered earlier than expected. Thanks to all involved.”

Helpful Report

Posted 2 years ago

Hi Mr. Barraclough Thanks for your kind comments, they are very much appreciated. Kind regards Sharon

Posted 2 years ago

“Best chair ever”

Helpful Report

Posted 2 years ago

Hi Mr. Dean Thanks for your positive feedback. Kind regards Sharon

Posted 2 years ago

“Excellent customer service, and even better product. I have no hesitation to recommend Chesterfields Direct.”

Helpful Report

Posted 2 years ago

Hi Mr. Appleton Thanks for your positive feedback. We are pleased you are happy with our products and customer service. Kind regards Sharon

Posted 2 years ago

“We ordered a Cambridge 2 seat sofa, a Queen Anne chair, two footstools and a Mountbatton swivel chair, all in Ox-Blood. Delighted with the quality and service. We were told 8-10 weeks for delivery and they rang us at about 8 weeks when we were on holiday, they were very considerate and were able to delay delivery until after we returned.”

Chesterfields Direct 5 star review on 14th September 2022

Helpful Report

Posted 2 years ago

Hi Mr. Locks Thanks for your positive feedback. We are pleased you are happy with our products and customer service. Kind regards Sharon

Posted 2 years ago

“Delivery came when promised, and the chair is SO comfortable! Absolutely no hesitation in giving them full marks.... for service and for quality”

Helpful Report

Posted 2 years ago

Hi Mr. Harris Thanks for your positive feedback. We are delighted that you are happy with the quality of your chair and our customer service. Kind regards Sharon

Posted 2 years ago

“Chesterfields Direct were very professional in every sense from the start, when they posted various leather qualities and colour samples through to final delivery of the suite. I purchased 2 Queen Ann chairs and a 3 seater settee in the Dorchester range. They look amazing in situ!! The leather quality and finish has obviously been produced by very skilled craftsmen and I would have no hesitation in recommending the company to anyone.”

Helpful Report

Posted 2 years ago

Hi Mr. Calbert Thanks for taking the time to give us great feedback. We are a family run business and strive to give the best possible customer service at all times so it's great to hear you are happy with our service and furniture. We hope you enjoy your furniture for many years. Kind regards Sharon

Posted 2 years ago

“Really pleased with the sofa and with the customer service. Thank you.”

Helpful Report

Posted 2 years ago

Hi Mrs. Owen Thanks for your positive feedback. We are glad you are happy with your furniture and our customer service. Kind regards Chesterfields Direct

Posted 2 years ago

“Our furniture arrived yesterday excellent quality as always. Communication's top notch delivery time as scheduled with very nice delivery men very helpful and unpacked and put in place. Very happy with my beautiful furniture thank you so much.”

Helpful Report

Posted 2 years ago

Hi Mrs. Wilcock Thanks for your positive review. We are glad you are happy with your furniture and our service. Kind regards Sharon

Posted 2 years ago

“From the first contact to the final delivery was effortless. I wanted a 4 seater Chesterfield to match my 32 year old 2 seater. From photographs I forwarded they produced a replica at a price I could not believe. Nothing was too much trouble for the delivery guys who insisted they check for any damage on route. Can't recommend this Company enough.”

Helpful Report

Posted 2 years ago

Hi Mr. Barker Thanks for taking the time to give us great feedback. We are glad you are pleased with your personalised sofa. We are a family run business and strive to give the best possible customer service from start to finish. We hope you enjoy your new sofa for as long as you have had the last one. Kind regards Sharon

Posted 2 years ago

“I am very happy with my chesterfield the delivery drivers were brilliant can’t fault them in anyway they even help to take our old 3 piece out thank you so much highly recommend you”

Helpful Report

Posted 2 years ago

HI Mrs. O'Flynn Thanks for your review. We are pleased that you are happy with our furniture and our service. Kind regards Sharon

Posted 2 years ago

“We received our new sofa and chair yesterday and I cannot recommend this company enough. I bought my husband a chair as a surprise 3 years ago and I was a little sceptical being predominately online (however I believe you can go to see them if you book an appointment). The chair arrived and he loved it. Fast forward 3 years and we needed a new sofa and wanted an additional chair. I called up and Sharon remembered me! The customer service and craftsmanship is out of this world. Please do not have any doubts about not being able to see the sofas/chairs and test the quality - you will not be disappointed. I just wish I had more room and money to buy more!”

Chesterfields Direct 5 star review on 18th May 2022

Helpful Report

Posted 2 years ago

Hi Mrs. Sutcliffe Thanks for taking the time to give us great feedback. We are a family run business and strive to give the best possible customer service at all times so it's great to get returning customers who are happy with our service and furniture. We hope you enjoy your furniture for many years. Kind regards Sharon

Posted 2 years ago

“Excellent quality chair”

Helpful Report

Posted 2 years ago

Hi Thanks for your positive feedback. We are glad you are happy with the quality of your chair. Kind regards Sharon

Posted 2 years ago

“Fantastic sofas and fantastic service. Highly recommend.”

Chesterfields Direct 5 star review on 1st April 2022

Helpful Report

Posted 2 years ago

Hi Mrs. Clarke Thanks for your kind comments. We are glad you are happy with your furniture and our service. Kind regards Sharon

Posted 2 years ago

“I have had a Bentley suite from Chesterfields Direct for several years. I am as delighted with it now as when it was delivered. This is the reason why I had no compunction when I decided I needed a footstool. Believe me when I say, if I could fit any more leather in my living room, It would come from Chesterfields Direct. Thanks Guys.”

Helpful Report

Posted 2 years ago

Hi Mr. McMahon Thanks for taking the time to give us great feedback. We are a family run business and strive to give the best possible customer service at all times so its great to have returning customers who are happy with our furniture. Kind regards Sharon

Posted 2 years ago

“Rocking chair doesn't rock as much as I'd expected. Sometimes wonder if I should have stuck to standing one. Chair well made and service and delivery excellent.”

Helpful Report

Posted 2 years ago

Hi Thanks for your feedback. Kind regards Sharon

Posted 2 years ago

Chesterfields Direct is rated 4.9 based on 378 reviews