Chesterfields Direct Reviews

Name: Chesterfields Direct
Address: Unit 1 Brookside Mill, North Street, Rochdale, Whitworth
Rating: 4.88

4.9 Rating 378 Reviews

98 %

of reviewers recommend Chesterfields Direct

Company Reviews

Metrics

Info

4.9

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Chesterfields Direct 5 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased we decided to use chesterfields direct for our furniture, from the first call to being given advice on colour, finish and wood colours to the colour swatches in the post that gave us a true representation of the colour we decided on. Ordering was simple and quick, delivery time was of our choice and the craftsmanship is a true credit to the people who make this furniture. This is a family run business that knows customer service and the real values of British Made! Even the delivery guys deserve a huge pat on the back great service thank you. I would definitely recommend Chesterfields Direct to anyone who reads this post because they are simply excellent at what they do. Value for money indeed,the saying goes seeing is believing well when you see the quality then you will know you made the right choice! Thank you Chesterfields Direct team.”

Helpful Report

Posted 1 year ago

Hi Mr. Leivers Thanks for taking your time to leave us a review. It is always nice to receive recognition for all our hard work. We do strive to give the best products and service possible. I am sure you will enjoy your furniture for many years to come. Kind regards Michael

Posted 1 year ago

“Excellent service and good communication. Thank you 10/10.”

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Posted 1 year ago

Hi Mrs. Chrisitan Thank you very much for your positive feedback. We are a family run business and try our best to give the best customer service from start to finish so are delighted that you are happy with the customer service and furniture. Kind regards Sharon

Posted 1 year ago

“3 piece delivered today , it looks very nice and I am very pleased, Just like to say thanks for your help and communication throughout, Driver/delivery men brilliant also, will be recommending your company whenever I can. A+++”

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Posted 1 year ago

Hi Mr. Rayner Thank you very much for your lovely feedback. It is really is appreciated and I will pass this onto our team. My delivery team get many compliments and are an asset to our company. We are a family run business and try our best to give the best customer service from start to finish so are delighted that you are happy with the customer service and furniture manufactured for you. Kind regards Sharon

Posted 1 year ago

“I had my new Chesterfield delivered today by two very obliging deliverers. I am delighted with the colour, the size and the quality of my purchase. The whole process of choosing and buying the suite has been painless! Mydealings with the company have been met with effiency and courtesy. Thank you so much. Sylvia Hollender.”

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Posted 1 year ago

Hi Mrs. Hollender Thanks for your kind words. I will pass this onto our delivery drivers together with our team. I am really pleased you are happy with your furniture and our service. Kind regards Sharon

Posted 1 year ago

“Delighted with the service and the product. First rate”

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Posted 1 year ago

Hi Mr. Uttley Thanks for your positive feedback. We are pleased you are happy with our products and customer service. Kind regards Sharon

Posted 1 year ago

“From initial contact with Chesterfields Direct to admiring and lounging in this exceeding lovely Burlington chair, the service has been and the product is most satisfying.”

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Posted 1 year ago

Hi Mrs. Baumhardt Thanks for your positive review. We are pleased you are happy with your furniture and our customer service. Kind regards Sharon

Posted 1 year ago

Hi Mrs. Baumhardt Thanks for your positive review. We are pleased you are happy with your furniture and our customer service. Kind regards Sharon

Posted 1 year ago

“Service and delivery men were excellent, satisfied with the goods.”

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Posted 1 year ago

Hi Mr. Glaze Thanks for your 5 star review. We are pleased you are happy with your new chair, our customer service and delivery service. Kind regards Sharon

Posted 1 year ago

“Just an incredible chair, really impressed by the quality and the guys had no issues delivering to an upstairs room. The piece looks incredible in situ.”

Chesterfields Direct 5 star review on 27th January 2023

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Posted 1 year ago

Hi Mr. Brown Thanks for your positive feedback. Glad you are happy with our products and service. The items do look lovely in your room. Kind regards Sharon

Posted 1 year ago

“Everything was brilliant - from the first enquiry phone call to the delivery. We ordered a two seater and arm chair with footstool and we thought it would take around a month to arrive, but it was ready in about two weeks! The delivery drivers were great and removed the old sofa (for a small fee) and had the tools to take the legs off to get it out of the door etc. This saved us a lot of hassle and makes it a really easy process to get the old sofa out and the new one in. The suite itself is absolutely beautiful! So much work has gone into it and it's perfect in every detail. The oxblood is a gorgeous shade and looks very elegant. It's firm and sturdy to sit on and the cushions are great quality. The armchair is the perfect height and very easy to get in and out of, and the wings around the head are comfortable for a little nap. The communication from the team was excellent right through the whole process - over the phone and on email - and they kept us updated with the timings and delivery details and were so helpful and friendly. The products are beautifully crafted and feel so luxurious. We'd definitely recommend them if you're after a Chesterfield.”

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Posted 1 year ago

Hi Mr. Gaffey Thank you very much for your review. We are a family run business and try our best to give the best customer service from start to finish so are very pleased that you are happy with all aspects of our company. We hope you enjoy your furniture. Kind regards Sharon

Posted 1 year ago

“I was asked for a review, buts since I am advised that my furniture will not arrive until the end of January, there is not much I can say yet. The ordering process was straightforward, customer services were very helpful with my query regarding chair seat sizes, and so far, I am pleased with the service. I would be happy to review the actual furniture once it arrives.”

Helpful Report

Posted 1 year ago

Hi Mrs. Wharam Thanks for revising your review. We are glad you are happy with the service so far. We will send you over a new review request to review your furniture once it has ben delivered. Kind regards Sharon

Posted 1 year ago

“We are really enjoying our new Chesterfield sofa and armchairs set a lot. It’s really high quality and comfortable and very nice looking furniture.We are really happy and satisfied!!! The furniture arrived sooner as we expected:) We are really really happy:) Thanks a lot to all Chesterfields Direct team”

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Posted 1 year ago

Hi Thanks for your very positive feedback. We are glad you are happy with our products and customer service from start to finish. I will pass this onto our team. Enjoy your furniture. Kind regards Sharon

Posted 1 year ago

“Superb all round. Excellent quality build - genuine craftsmanship. Very competitive price, quick and easy purchase system and really friendly and helpful sales team. Delivered on time by a lovely couple of guys who were super-professional and like a double act. Will absolutely use Chesterfields Direct again.”

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Posted 1 year ago

Hi Mr. Mahoney Thank you very much for your positive feedback. We are pleased that you are happy with all aspects of our team here at Chesterfields Direct. Kind regards Sharon

Posted 1 year ago

“All ok, great, thank you”

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Posted 1 year ago

Hi Thanks for your positive feedback. Kind regards Sharon

Posted 1 year ago

“Absolutely loved the chair - every part of the experience was excellent from Chesterfields Direct. Excellent customer service before, during and after!”

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Posted 1 year ago

Hi Mr. Calver Thanks for your amazing feedback. We are pleased that you are happy with our service from start to finish. We hope you enjoy your furniture for years to come. Kind regards Sharon

Posted 1 year ago

“Ordered Sale item, arrived promptly. Delivery men helpful and understanding.”

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Posted 1 year ago

Hi Thanks for your positive feedback. Kind regards Sharon

Posted 1 year ago

“Very pleased with our purchase excellent service and great product”

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Posted 2 years ago

HI Mr. Hollands Thank you very much for your positive feedback. We are glad you re happy with our products and customer service. Kind regards Sharon

Posted 2 years ago

“Brilliant product and customer service. I am very happy, thank you chesterfields”

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Posted 2 years ago

Hi Clare Thanks for your great feedback. We are glad you are happy with our products and customer serivce. Kind regards Sharon

Posted 2 years ago

“Pleased with sofas delivered, awaiting footstool”

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Posted 2 years ago

Hi Mr. Soper Thanks for your positive feedback. I am glad you are happy with your furniture. Kind regards Sharon

Posted 2 years ago

“Excellent customer service, great looking chairs, great craftmanship and quick and friendly delivery to our home.”

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Posted 2 years ago

Hi Mr. Addley Thanks for your review. We appreciate your positive feedback and glad you are happy with our customer service and our hand made products. Kind regards Sharon

Posted 2 years ago

“The service was spot on. Suite beautiful and price very good.”

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Posted 2 years ago

Hi Mr. Young Thanks for your review. We appreciate your positive feedback and glad you are happy with our products and service. Kind regards Sharon

Posted 2 years ago

Chesterfields Direct is rated 4.9 based on 378 reviews