Chesterfields Direct Reviews

Name: Chesterfields Direct
Address: Unit 1 Brookside Mill, North Street, Rochdale, Whitworth
Rating: 4.87

4.9 Rating 383 Reviews

97 %

of reviewers recommend Chesterfields Direct

Company Reviews

Metrics

Info

4.9

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Chesterfields Direct 5 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our sofa and chair are absolutely beautiful, the workmanship is amazing and best of all it’s made in Britain. I will definitely be recommending to lots of people. One very happy customer 🥰”

Chesterfields Direct 5 star review on 4th February 2021

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Posted 4 years ago

“We are very pleased with the quality of our three piece suite. It is true to the description on your website. We were particularly pleased with the support and understanding that you showed us following our flooding. The delivery team were very professional, helpful and safe in the way they delivered and brought the suite into our house We would commend you as a professional and personalised company. Thanks again Neil and Chris”

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Posted 4 years ago

Hi Neil and Chris thanks for your kind comments.

Posted 4 years ago

“not as yet received item. very poor NO CHANGE-not received”

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Posted 4 years ago

Hi Mr. Beswick thanks for your feedback. We received your order on Friday 22nd Jan at 15.16. This came through our system and the payment hit our account on Tuesday 26th Jan. The GT11 hide food was posted out first class post at 14.22 on the 27th Jan under reference 0214 6E78 0109 285A. Your hide food should be with you shortly. Royal Mail are suffering from some delays due to the current worldwide pandemic. We do not consider that this deserves a negative feedback on our behalf.

Posted 4 years ago

“Absolutely delighted with my Child size Queen Anne Chair. The workmanship is first class, a beautiful addition to my home that I will treasure for many years. The service was excellent and I would highly recommend Chesterfield Direct to any one.”

Chesterfields Direct 5 star review on 14th January 2021

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Posted 4 years ago

Hi Sheryl thanks for your positive feedback this is very much appreciated. The chair looks great.

Posted 4 years ago

“I've had a request to respond to this survey , but I haven't had my furniture yet . I suggest that the survey would be better if timed just after delivery”

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Posted 4 years ago

Hi Mr Levett apologies for this, for some reason the review request has been sent out automatically via our E-commerce system. Please note this will not affect the quality or manufacture of your furniture.

Posted 4 years ago

“I ordered a Cromwell Regency Desk and a Court Stand Chair at the beginning of November. They arrived earlier than we expected on 21 December. The delivery gentlemen brought it in and set it up as required. I am very pleased with both items. They are excellent quality and exactly as described. I am very pleased with my purchase and found Chesterfield Direct a pleasure to deal with.”

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Posted 4 years ago

Hi Mrs. Black thanks for your positive feedback.

Posted 4 years ago

“Really disappointed with company. The website states that furniture will be delivered and placed in room. It was delivered by TNT and driver just left chair on doorstep, and the left. He was rude. When I contacted your company by telephone I was told I should have requested the chair to be put in room, but thre is no facility to do that. That said the chair is beautiful, but TNT are letting you down!”

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Posted 4 years ago

Thanks for your feedback Mr. Gatherar. In these difficult times we are still striving to offer the best service and apologies for the TNT delivery attitude. Most single office chairs are delivered by one man and we are trying to make sure everybody gets there delivery as planned with the least delay. Otherwise another happy customer Chesterfields Direct

Posted 4 years ago

“We ordered four items from Chesterfields Direct: sofa, armchair, ottoman and desk chair. All of them are absolutely beautiful and even nicer than they looked in the photos. They are also so well made, of excellent quality leather and wood, and will probably outlast us!”

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Posted 4 years ago

HI Emma Thanks for your positive feedback.

Posted 4 years ago

“Customer service are so lovely and incredibly helpful .. I have bought from them twice now and I will most definitely buy from them again. What a great team.”

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Posted 4 years ago

“Very pleased with our beautiful Cambridge 3 seater Chesterfield. Really good quality and well made. Planning to order a 2 seater.”

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Posted 4 years ago

Thanks for your positive feedback.

Posted 4 years ago

“Very professional service. Could not do enough for us thank you guys”

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Posted 4 years ago

Thanks for the positive feedback Mr. Wiggett.

Posted 4 years ago

“Really happy with chairs and desk, superb quality.”

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Posted 4 years ago

Hi thanks for your positive feedback.

Posted 4 years ago

“I am very pleased with the two chesterfield sofas that I purchased from Chesterfields Direct. They are excellent quality and the service that I have received has been exemplary. When they arrived they were very well packed and protected with miles of bubblewrap. Even though I live on the Isle of Wight they managed to deliver to me in time for Christmas despite the pandemic. The delivery service was also excellent with friendly and helpful staff.”

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Posted 4 years ago

Thanks for your positive feedback.

Posted 4 years ago

“Very easy to order on line. Prompt response once order placed”

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Posted 4 years ago

Thanks for your positive feedback.

Posted 4 years ago

“The rating is acceptable rather than more stars because the line of beading along the front of the 3 seater is not straight. I know it is handmade and allow for that, however it is visible and worth mentioning. Aside from that I am very pleased with the colour, comfort and overall look of the 2 pieces I ordered, and would recommend a friend to use Chesterfields Direct.”

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Posted 4 years ago

“Exceptional quality-Beautiful Hand-made Furniture-Great Customer service-Polite & prompt delivery Team. Thank You ever so much.”

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Posted 4 years ago

Thanks for your positive feedback very much appreciated.

Posted 4 years ago

“Lovely workmanship, delivered as promised.”

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Posted 4 years ago

Thanks for your positive feedback very much appreciated.

Posted 4 years ago

“Stool is beautiful”

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Posted 4 years ago

Thanks for your positive feedback very much appreciated Mr. Lloyd.

Posted 4 years ago

“Superb service.”

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Posted 4 years ago

Thanks for your positive feedback.

Posted 4 years ago

“Great company to deal with, good communications throughout the process. Very pleased with all aspects including the arm chair which is fantastic. Good quality and well made item of furniture.”

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Posted 4 years ago

Thanks for your positive feedback very much appreciated. It is very much appreciated.

Posted 4 years ago

Chesterfields Direct is rated 4.9 based on 383 reviews