Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,885 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,885 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

Write Your review

Tell us how Cherished Urns made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caring helpful and fast service”

Helpful Report

Posted 3 years ago

Dear Barbara, We aim to provide an efficent and caring service and to offer quality products with fast delivery, so we very much appreciate your kind words and positive review. We hope that your chosen item brings you comfort and peace. With warm wishes Kristina Customer Care

Posted 3 years ago

“Recieved on time and looks beautiful! Very pleased with my order.”

Helpful Report

Posted 3 years ago

Dear Sarah, Many thanks for your kind words and for taking the time to leave us your review. We do our best to offer a wide selection of urns and to deliver them on time and well packaged to try and make things a little bit easier at this difficult moment. With best wishes Kristina Customer Care

Posted 3 years ago

“I ordered a ring containing my parents Ashes. Its Beautiful. Swift and easy to order service was Fantastic.”

Helpful Report

Posted 3 years ago

Dear Sandra, Many thanks for also leaving us such a positive review. It really means a lot to us as we do our best to make purchasing from us as swift and stress-free as possible. We are sure that you will wear it with love and cherish it forever. With warm wishes Kristina Customer Care

Posted 3 years ago

“The customer service was absolutly brilliant , kept well informed and updated , the ring my mum and i chose from my lovely dad's ashe's were beautiful thankyou”

Helpful Report

Posted 3 years ago

Dear Tina, Thank you so much for also leaving us such a positive review of our company and our service, we very much appreciate it. We are delighted that you and your mum love your chosen ring and hope that when you contemplate its profound beauty your hearts may be filled with happy memories that bring you comfort. With warm wishes Kristina Customer Care

Posted 3 years ago

“I used this company to have a ring made using some of my Dad's ashes. I found the entire transaction to be very smooth and considerate. As it was an item that was being made bespoke, there was a few months to wait for it, but it arrived in the timeframe specified - if anything a few days earlier. It was packaged beautifully and was a perfect fit - I couldn't be happier with it. I highly recommend this company.”

Cherished Urns 5 star review on 28th April 2021

Helpful Report

Posted 3 years ago

Dear Rhian, Thank you for entrusting us to create this special ring for you and for allowing us to reunite you with your dad. Thank you also for leaving us such a nice review and for sharing the photo of your bespoke ring. We always love to see our creation on the finger that it was destined for and your looks just lovely, so dainty and elegant. We are sure that you will wear it with love and cherish it always. With warm wishes Kristina Customer Care

Posted 3 years ago

“Was really happy with my precious necklace. Will have to purchase an 18" chain as 16" too short. It is beautiful and perfect. However the time from order to arrival was a good bit longer than expected. But would use this company again. Thanks very much. Delivery was on time by courier but not the amount of time said when order was placed.”

Helpful Report

Posted 3 years ago

Dear Marion, We apologise again that it took longer to craft your memorial necklace than anticipated but to keep our staff safe and to comply with current restrictions we have of course suffered some setbacks as we are sure you understand. We do offer chain upgrades in different lengths and styles to suit all tastes and we hope that wearing your pendant will bring you comfort. Thanks for taking the time to leave us your review. With best wishes Kristina Customer Care

Posted 3 years ago

“Beautiful Urn and excellent service. Several delivery updates, delivered quicker than expected and packaged beautifully. Thank you xx”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are delighted that you were able to find an urn worthy to hold the precious ashes of your loved one and that you were happy with the way it was packaged and our delivery time. We try to make this sad purchase as swift and stress-free as possible so we very much appreciate your positive comments and review. With warm wishes Kristina Customer Care

Posted 3 years ago

“Very good products, beautifully packaged, easy to order and quick delivery. Very reliable and good value for money.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, Many thanks for your positive comments and five-star rating of our company. We very much appreciate it as we do our best to offer a wide range of quality products and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. With best wishes Kristina Customer Care

Posted 3 years ago

“Very efficient ordering & delivery service which also showed sensitivity to the customer. I’m absolutely on delighted with the finished product & now when I visit all our favourite places my loved one is always with me on my hand.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are delighted to hear that you found ordering your piece of memorial jewellery to be easy and found our service caring and efficient. We are so glad that we have helped to reunite you with your loved one and now you can visit your favourite places together. Many thanks for your heartfelt review, it means so much to us. With warm wishes Kristina Customer Care

Posted 3 years ago

“I am very happy with the beautiful miniature urns which I ordered. They came very quickly and are packaged so nicely and the recipients were extremely happy to receive such a wonderful memory.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are so pleased that you were able to find a selection of miniature urns you liked on our website and that the recipients of them are happy to receive such a thoughtful gift in memory of someone very special. Thank you so much for taking the time to leave us a review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent urn and very fast delivery”

Helpful Report

Posted 3 years ago

Dear Deborah, We do our best to offer a wide choice of high-quality urns and to deliver them quickly, so we are delighted that you are totally happy with your chosen item and with our service. We hope that you will find comfort knowing that your loved one rests peacefully in this lovely place. With best wishes Kristina Customer Care

Posted 3 years ago

“I was not really thinking straight due to the loss of my mother and ordered the wrong size urn. Cherished Urns we very understanding and refunded me straight away and I have now bought the right one from them.”

Helpful Report

Posted 3 years ago

Dear Sarah, We completely understand that many of our clients are in an altered state so we do our best to make ordering simple and to offer a caring and efficient service if any changes need to be made to the order. We are so pleased that we were able to sort out your issue and that you are now happy with your chosen urn. We hope that it will bring comfort and peace to you and your family. With warm wishes Kristina Customer Care

Posted 3 years ago

“Very good service i needed my ring for an event tomorrow called and they got it done for me quickly. Love the little touches done with such respect highly recommend”

Cherished Urns 5 star review on 23rd April 2021

Helpful Report

Posted 3 years ago

Dear Sarah, We are delighted that we were able to complete your memorial ring in time for your event and that you appreciate the special little touches that we add to make your purchase even more special. Thank you so much for leaving us a review and for sharing the photo of your gorgeous ring. It is always so nice to see our creation on the finger that it was made for, and yours looks absolutely stunning. We are sure that you will cherish it always and wear it with love. With best wishes Kristina Customer Care

Posted 3 years ago

“Great urns, I ordered 3 and they were delivered on time BUT not once did the lady I spoke to say she was sorry about my father's passing. It would have been nice at the time.”

Helpful Report

Posted 3 years ago

Dear Claire, We are glad that you were able to encounter three keepsake urns worthy to hold the precious ashes of your father on our website. We pride ourselves on our respectful and considerate service and apologise if you feel that the person you spoke to did not express her sympathy for your sad loss. Thank you for nonetheless leaving a five-star rating of our company. With kind regards Kristina Customer Care

Posted 3 years ago

“Very happy with my ring, I was a bit worried about sending ashes in the post but it was fine, cherished urns was in contact as soon as they, received them. My ring is so nice I, don't know if to wear it or keep it on display! Thanks again”

Helpful Report

Posted 3 years ago

Dear satisfied customer We are so pleased that you love your bespoke memorial ring. We understand that sending ashes through the post is stressful so we are pleased to hear that our regular updates throughout the crafting of your ring were helpful. Thank you so much for leaving us your review and for sharing the lovely photo of your stunning ring, it looks amazing. With kind regards Kristina Customer Care

Posted 3 years ago

“Informative website with attractive range of products. Friendly and helpful advice when I rang to check if what I wanted was appropriate and then followed up quickly and efficiently with prompt delivery. The scattering tubes are of good quality - just what I wanted.”

Helpful Report

Posted 3 years ago

Dear Julia, We are so pleased that you were able to find the products that you were searching for on our website and that our friendly staff were able to help you with your enquiries. We do our best to provide a complete and caring service and to offer a wide range of products to try and make things a little bit better at this sad time. Many thanks for your review, it means a lot to us. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent service and lovely charm. I gave also ordered a bracelet”

Helpful Report

Posted 3 years ago

Dear Denise, We are delighted to hear that you love your charm and have also ordered a bespoke memorial bracelet. We are sure that you will wear them both with love and pride in honour of your departed loved one. Thank you so much for leaving us a review, it is greatly appreciated. With kind regards Kristina Customer Care

Posted 3 years ago

“Great service & beautiful Urn for my Mother I liked the frame that came with it . I’ve decided to keep the frame & put a photo of my Mum in it you can stick it to the Urn if you prefer. Arrived quickly I did pay for the extra delivery but was worth it . Thank you K. You g”

Helpful Report

Posted 3 years ago

Dear Katrina, We are delighted that you were able to find the perfect urn for your Mother on our website. We do our best to offer a wide selection of different urns to suit all tastes, needs and budgets. Many thanks for taking the time to leave us your review and we hope that your chosen urn brings comfort to you and your family. With best wishes Kristina Customer Care

Posted 3 years ago

“Ring is beautiful , exactly as in the picture . Am delighted”

Helpful Report

Posted 3 years ago

Dear Pamela, We are so pleased that you love the bespoke memorial ring that you asked us to craft for you and that you feel that we represented it fairly. We are sure that wearing it will bring you comfort and that you will cherish it always. With best wishes Kristina Customer Care

Posted 3 years ago

“Got a ring and bracelet made from my Nan's ashes and they are beautiful. Spent quite a lot of time reading up on cremation jewellery because I didn't want to get something so personal done from just anywhere and decided, after looking at reviews, to go with Cherished Urns and I could not be any happier with my jewellery. They are absolutely stunning and it is amazing knowing that my Nan is with me wherever I go. I got a rose gold ring and it took about 6 weeks from ordering the ashes pack to receiving my ring. The bracelet was Sterling silver and took about 10 day's to receive it. The customer service was amazing. I was kept constantly updated throughout the wait for both items. They even emailed me to ask if I wanted my items sent separately, as the bracelet was made quicker than the ring, due to the fact it was silver and didn't need to be hallmarked. I was a tiny bit shocked with the amount of ashes they asked for (a tablespoon full for each item) but they sent the rest of her ashes back and it honestly doesn't look like they used much at all. They ask for more than they need just incase they need some more. I was told that by somebody on the phone when I enquired about it. Really needn't have worried at all. Again, the person on the phone was lovely and you could just tell that they were going to be careful with my Nan. All in all, I am so happy with my purchases and I am so glad I went with Cherished Urns. Would 10000% reccomend this company and will be using them again to get more jewellery made for family members. Thank you so much for my beautiful jewellery pieces.”

Cherished Urns 5 star review on 20th April 2021

Helpful Report

Posted 3 years ago

Dear satisfied customer, Thank you so much for your explicit and heartfelt review. We are so pleased that you chose us to create these very special pieces of jewellery for you and that you have been totally satisfied with both your gold ring and your silver bracelet, and with our service. We all work hard to create amazing pieces of memorial jewellery that will be cherished forever and to provide a personalised and respectful service. We are delighted that we could help to reunite you with your Nan and thank you for sharing the photos, your ring looks spectacular. With warm wishes Kristina Customer Care

Posted 3 years ago

Cherished Urns is rated 4.9 based on 4,885 reviews