Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,945 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute beautiful piece of work, so pleased with it.”

Helpful Report

Posted 4 years ago

Dear Lyn, We are delighted that you are totally happy with the product that you recently purchased from our website. We hope that it will bring you comfort and that when you contemplate the details, and the fine craftsmanship your heart may be filled with happy memories that help you to find peace. Thank you so much for taking a moment to leave your review, we really do appreciate it. With best wishes Kristina Customer Care

Posted 4 years ago

“Was pleased with the quality of my little Urn. Along with the delivery. Glad I found your company. Will definately recommend you to family and friends”

Helpful Report

Posted 4 years ago

Dear Maxine, We too, are glad that you found our company, and a product to suit your needs, and that you are happy with the quality of it and our service. We do our best to offer a wide choice of products and to ship them quickly and well-packaged to try and make things a little bit better at this sad time. Thank you so much for leaving us your review and for giving us your recommendation, it is greatly appreciated. With warm wishes Kristina Customer Care

Posted 4 years ago

“Fantastic sensitive service.”

Helpful Report

Posted 4 years ago

Dear Jayne, Thank you for taking the time to leave us your review. We are delighted that you are satisfied with our service as we all work really hard to provide a caring and attentive attention to all of our clients. We hope that your chosen product will bring you comfort and peace and that you will cherish it forever. With warm wishes Kristina Customer Care

Posted 4 years ago

“unfortunately the finish to the product was very poor. There were lots of marks around the inlay. to be fair I did complain and sent some photos showing how poor the quality was and I did get a full refund”

Helpful Report

Posted 4 years ago

Hello Jason, Thanks for leaving us this honest review. We're sorry to hear that the urn you received had a quality issue. Yes, these are hand-made items with each one taking around 6 weeks to craft. However, it shouldn't have had any imperfections such as this. We're truly sorry that we let you down on this occasion. Kind regards, Shari

Posted 4 years ago

“When my ring arrived it was beautiful but after wearing it for only a couple of days the silver became tarnished and scratched even though I had taken it off to do any graft work with my hands this is very disappointing”

Helpful Report

Posted 4 years ago

Hello Tracey, I'm sorry to hear of this issue with your ring. I'll going to ask our customer service team to get in touch with you today to discuss and resolve. Kind regards, Shari

Posted 4 years ago

“A lovely choice of urns easy to order quick and safe delivery. Urn delivered in a lovely box it was just what I wanted.”

Helpful Report

Posted 4 years ago

Dear Karen, Thank you for leaving us your lovely review. We are delighted that you found our website easy to use and that you were able to encounter an urn worthy of holding your loved one's ashes. We do our best to offer a good choice of high-quality products and to ship them quickly and well packaged, to try and make things a little bit easier at this sad time. We hope that your chosen urn brings you comfort and peace. With best wishes Kristina Customer Care

Posted 4 years ago

“Thanks you so much for the beautiful urn, yellow was my mums favourite colour and a rose her favourite flower, such a lovely keep safe.”

Helpful Report

Posted 4 years ago

Dear Joanne, We are so pleased that you were able to find the perfect urn for your mum's precious ashes, with her favourite colour and flower and we hope that you will be comforted knowing that she is now resting peacefully in this beautiful place. Thank you so much for leaving us your lovely review, we very much appreciate it. With warm wishes Kristina Customer Care

Posted 4 years ago

“Beautiful urn, keeping my husband close by... great service , quick delivery, and such lovely quality of item. Thank you”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are delighted that you were able to find an urn worthy of holding your husband's ashes on our website and we hope that it will bring you comfort to know that he rests peacefully in this lovely place. We do our best to make the whole process as quick and simple as possible to try and make things a little bit easier at this sad time. Thank you so much for taking the time to leave us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 4 years ago

“Very pleased with the quality of my goods.excellent rapid and friendly service. Would reccomend to anyone.”

Helpful Report

Posted 4 years ago

Dear Tony, Thank you for also leaving such a nice review of our company and for giving us your recommendation. We are delighted that you have been totally satisfied both with your chosen product and with our service and we hope that our policy of keeping you updated throughout the crafting of your bespoke memorial pendant helped to allay any worries that you may have had. We are sure that when your daughter receives this very special locket she will be filled with peace and that she will find comfort wearing it. With warm wishes Kristina Customer Care.

Posted 4 years ago

“A lovely way to say welcome home to your lovely memories”

Helpful Report

Posted 4 years ago

Dear Malcolm, We are so glad that you were able to find the perfect urn to bring your loved one home in and we hope that you will find comfort knowing that they rest peacefully in this lovely place. We are sure that when you contemplate the fine details of this special urn your heart will be filled with happy memories that help you to find peace. Thank you so much for taking the time to leave us your review, we very much appreciate your kind words. With warm wishes Kristina Customer Care

Posted 4 years ago

“Excellent! Cannot praise them enough. So kind and considerate. Wonderful service.”

Helpful Report

Posted 4 years ago

Dear Petula, Thank you for also leaving such a lovely review of our company. We very much appreciate it as we all work hard to provide a caring and efficient service to try and make things a little easier at this sad time. We hope that our policy of keeping you updated throughout the creation of your memorial ring was helpful and we hope that it brings you comfort and peace when you wear it. With warm wishes Kristina Customer Care With warm wishes Kristina Customer Care

Posted 4 years ago

“I absolutely love my ring, i had a few questions before purchasing that were answered promptly with the upmost respect. The quality is very good and I received my ring promptly after sent. It is so special to me, I will wear it everyday in memory.”

Helpful Report

Posted 4 years ago

Dear Jackie, We are delighted that you are happy with the bespoke memorial ring that we recently created for you, and that we were able to answer your questions and allay any worries you may have had. We understand that sending ashes through the post and choosing a ring that you have only seen on a website can be stressful. So, we try to make it easy to contact us so that we can support you through the crafting process. We hope that your special ring will bring you comfort knowing that your loved one is still close by and that you will cherish it forever. With warm wishes Kristina Customer Care

Posted 4 years ago

“I ordered a ring today via post forgot to my code in please let me know you got it ty susan”

Helpful Report

Posted 4 years ago

Dear Susan, I imagine that the team has already contacted you regarding your promotional code, as we all work hard to answer any questions or queries as swiftly as possible. If, by chance, you have not heard from us, please phone our customer services team, on 01872 487101 Mon -Fri 9 am -5 pm or drop us a line to hello@cherished-urns.co.uk Don't worry we will get it sorted! With best wishes Kristina Customer Care

Posted 4 years ago

“Thankyou so much for the ring i odered, so pleased with it, Great service, came gift wrapped, great value, reassured every step of the way..”

Helpful Report

Posted 4 years ago

Dear Tina, We are so pleased that you are totally happy with the special memorial ring that we recently crafted for you and that our policy of keeping you informed throughout the process helped to allay any worries that you may have had. We hope that wearing it will bring you comfort and peace and that you will cherish it forever. Thank you so much for leaving us your review, we very much appreciate your kind words. With warm wishes Kristina Customer Care

Posted 4 years ago

“Thank you very much, this Urn was perfect for my father’s Ashes, with the birds taking him home. The urn arrived safely packed & was lovely presented in its own box. Thank you Cherished Urns for a nice finish.”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are so glad that you were able to encounter an urn worthy of holding your father's precious ashes and we are sure that the lovely design of this urn will bring you comfort knowing that he rests peacefully in this lovely place. Thank you so much for leaving us such a nice review, we are pleased that the little extra touches that we make were appreciated and hopefully helped to make this sad time a little bit easier. With best wishes Kristina Customer Care

Posted 4 years ago

“I’m am so happy with my mum necklace, cherished urns made what was an awful situation easy and reassured me every step”

Helpful Report

Posted 4 years ago

Dear Claire, Thank you for leaving us such a lovely review. We are so pleased that you are totally happy with your necklace and that you found our policy of keeping you updated throughout the crafting process helped to alleviate any worries you may have had. We do our best to make the entire process as swift and stress-free as possible. We hope that wearing it will bring you comfort and peace knowing that your mum is still close by and accompanying you always. With best wishes Kristina Customer Care

Posted 4 years ago

“They had loads of good, respectful urns to honour your loved ones. I chose a beautiful blue urn with burnished butterflies on it. We still haven’t got my mum back from the crematorium, but when we do I think she’ll like going in there. She will feel like a diva! They also have tasteful jewellery and candle options to match to your urn. They dispatched very quickly. All in all I would recommend this company. Oh and they give £1 to charity if you write a review. What a lovely thing to do.”

Helpful Report

Posted 4 years ago

Dear Fionnuala, Thank you so much for leaving us your lovely review, it really means a lot to us as we do our utmost to offer quality products, ship them quickly, and provide efficient and caring service We are delighted that you were able to encounter an urn worthy to hold the precious ashes of your mum and we hope that it will bring you comfort knowing that she will be resting peacefully in this lovely place. With warm wishes Kristina Customer Care

Posted 4 years ago

“Fast delivery we'll packed beautiful item tyvm x”

Helpful Report

Posted 4 years ago

Dear Cheryl, Thank you for leaving us your review. We are so pleased that you were able to find a product to suit your needs. We do our best to offer a wide range of quality products and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time We hope that your chosen product will bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“Can you please remove the pictures from my review as these photos were attached in error. Many thanks Tom Murphy”

Helpful Report

Posted 4 years ago

Dear Thomas, Thank you for leaving us your lovely review and for sharing the beautiful photos. We are so pleased that you were able to encounter a suitable keepsake urn among those that we offer on our website and that you were totally happy with the quality of it and with our service. We hope that it will bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“Excellent service thank you.”

Helpful Report

Posted 4 years ago

Dear Steven, Thank you for taking the time to leave us your review, we very much appreciate it. We are so pleased that you were able to find an urn worthy to hold your loved one's ashes and that we were able to ship it to you quickly. We do our best to offer a wide choice of high-quality products and to make the whole process as swift and stressfree as possible to try and make things a little bit better at this sad time We hope that your chosen urn brings comfort and peace to you and your family. With best wishes Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,945 reviews