Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,879 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous company so happy with my purchase would highly recommend quick delivery”

Helpful Report

Posted 3 years ago

Dear Pauline, We are delighted that you are happy with your chosen item and with our service. We do our best to offer a wide choice of products to suit all needs and tastes and to ship them quickly to try and make this sad moment a little bit easier. Thank you very much for posting your review and for giving us your recommendation. With best wishes Kristina Customer Care

Posted 2 years ago

“I was highly disappointed with the quality of the cross I ordered as it was extremely light in weight which meant it felt cheap & I should have known that when it only takes 7 days to arrive that it can't be good quality as I've had other jewellery made of my dad's ashes & they took about 2 months. Really upset”

Helpful Report

Posted 3 years ago

Dear Tina, We are sorry to hear you were not happy with your cross we can assure you that our jewellery is 925 sterling silver and we do like to keep our Pendants as light as possible to avoid any uncomfortable wearing. Best Wishes Cherished Urns

Posted 2 years ago

“A beautiful urn in a drawstring velvet effect bag and contained in a jewellery type box. So very pleased with it and would recommend it to others who want to keep a small amount of a loved one's ashes. Fast and efficient ordering and delivery.”

Helpful Report

Posted 3 years ago

Dear Eleanor, We are delighted that you are happy with the keepsake urn that you selected and with the care that we put into its packaging and swift delivery. Thank you very much for leaving us such a nice review and for giving us your recommendation we are so pleased that you have been totally happy with our service. With warm wishes Kristina Customer Care

Posted 2 years ago

“My chosen keepsake urn is exactly what I wanted. The image and description were accurate and helped me to make a decision.”

Helpful Report

Posted 3 years ago

Dear Allison, We are so pleased that you feel that we fairly represented the keepsake urn that you selected and we hope that this lovely little urn will bring you comfort and peace. Many thanks for posting your review, your positive comments are very much appreciated. With best wishes Kristina Customer Care

Posted 2 years ago

“Fantastic service, great choice of products all at great prices. Fast delivery too.”

Helpful Report

Posted 3 years ago

Dear Nicholas, We are most grateful for your positive comments and for taking the time to post your review. We do our best to offer a wide choice of high-quality products and to pack them well and ship them quickly to try and make this sad time a little bit easier. With best wishes Kristina Customer Care

Posted 2 years ago

“Excellent, Thank you so quick and easy process. Thank you for all your help.”

Cherished Urns 5 star review on 23rd November 2021

Helpful Report

Posted 3 years ago

Dear Verity, We are so pleased that you found the whole process to be easy and quick as we try to make everything as swift and stress-free as possible. Many thanks for your lovely review and for sharing the photo of your unique ring that we crafted for you with much care and respect. With warm wishes Kristina Customer Care

Posted 2 years ago

“Amazing communication from start to finish. My jewellery is beautiful. Thank you for making it possible to keep loved ones close to me always. Would highly recommend”

Helpful Report

Posted 3 years ago

Dear Kelsey, Thank you for also leaving us such a nice review of our service. We are so pleased that our regular updates were helpful during the creation of your two bespoke pieces of memorial jewellery and we are delighted that they are helping you being able to have your loved one close again. With warm wishes Kristina Customer Care

Posted 2 years ago

“I have now purchased 4 peices of jewellery from your company. Fast service and jewellery were to a high standard. Love them all,”

Helpful Report

Posted 3 years ago

Dear Sara, Thank you so much for trusting us to again create another unique piece of memorial jewellery for you. Return customers are really our best recommendation so we very much appreciate your review and your lovely comments. With best wishes Kristina Customer Care

Posted 2 years ago

“I am absolutely delighted with the silver ring you made for me, it’s a perfect tribute to my dear brother and I will always treasure it, thank you so much”

Helpful Report

Posted 3 years ago

Dear Shirley, We are so pleased to have helped to reunite you with our brother by creating this unique ring for you. We know that you will wear it with much love and we hope that when you contemplate its profound beauty your heart will be filled with many happy memories of the wonderful times you shared. Thank you very much for posting your review, we really appreciate you taking the time to do so. With warm wishes Kristina Customer Care

Posted 2 years ago

“We got a bear and 2 scattering tubes from you for my late wife Ruth Thurlow who I lost 5 weeks ago she is my world and I am missing so much I will always love her xxxxxx😎😎😎👍👍👍😍😍😍😍😂😭😭😭😭😭😭😭😭😭😭thank you for everything 😎😎👍👍👍👍👍”

Helpful Report

Posted 3 years ago

Dear Derek, Thank you so much for sharing your heartfelt review. We are so pleased that your chosen items are helping you at this sad time and we hope that they will continue to bring you and your family some comfort. With warm wishes Kristina Customer Care

Posted 2 years ago

“Excellent customer service and perfectly delivered gift. Beautifully presented and swiftly delivered. I will treasure my locket. Many thanks.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are so pleased that you love your locket and that you noted the care that we also put into the packaging and quick delivery of it. We aim to make every purchase as swift and simple as possible so we are most grateful for your kind words and five-star rating of our service. With best wishes Kristina Customer Care

Posted 2 years ago

“Very lovely ring I had done it’s beautiful and gives me a lot of comfort cherished urns we’re very sympathetic and my ring is just how I expected it thank you very much”

Helpful Report

Posted 3 years ago

Dear Lorraine, Thank you very much for posting your review and for your lovely comments. We are delighted that you have been happy with the treatment received from our staff and with the bespoke ring that we created for you with much care. We are sure that you will cherish it always. With best wishes Kristina Customer Care

Posted 2 years ago

“Quick and very efficient nonsense service. Thank you Cherished Urns”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for also posting your positive comments about our service. We aim to offer a wide choice of quality urns and to ship them quickly and well packaged to make things a little easier at this sad moment, so your review means a lot to us. With warm wishes Kristina Customer Care

Posted 2 years ago

“I can’t believe how beautiful my ring is It was with me in a week, amazing”

Cherished Urns 5 star review on 21st November 2021

Helpful Report

Posted 3 years ago

Dear Obrien, Thank you so much for your review and for sharing the lovely photo of the bespoke unisex ring that we created for you with much care and respect. We always love to see our creation on the finger that it was destined for and yours looks stunning, we are sure that you will wear it with much love in your heart. With warm wishes Kristina Customer Care

Posted 2 years ago

“Beautiful product, exactly as I ordered. Fast response and delivery time. Would definitely recommend!”

Helpful Report

Posted 3 years ago

Dear Becky, We are so pleased that you love the bespoke ring that we created for you with much care and respect and that it met your expectations. We do our best to fairly represent all of our items and to make the whole process swift and simple. Thank you very much for posting your review and for recommending our service, it means a lot to us. With best wishes Kristina Customer Care

Posted 2 years ago

“Fast, efficient service. Fuss free and handled sensitively. Very pleased with the jewellery.”

Helpful Report

Posted 3 years ago

Dear Ros, We are delighted that you are happy with your jewellery and that you found our service to be efficient and respectful. We do our best to make everything as swift and simple as possible so we really appreciate your kind comments and five-star rating of our service. With best wishes Kristina Customer Care

Posted 2 years ago

“Excellent service. The urn was here within 2 days of order and was beautiful. Faultless”

Helpful Report

Posted 3 years ago

Dear Steven, Thank you for taking the time to leave us your review we really appreciate it especially at this sad moment. We are pleased that you were able to encounter an urn worthy to hold the precious ashes of your loved one and that you have been totally happy with it and with our service. With warm regards Kristina Customer Care

Posted 2 years ago

“I contacted Cherished Urns before ordering as I wanted a deep red ring but nothing that looked like blood or brown and if they felt it wasn’t achievable I’d pick another colour. They replied quickly assuring me this could be accomplished and I ordered my ring. I can not fault the customer care as they emailed to say they’d received the ashes and I’d have an 8 week wait for my ring. I then hoped they would contact me to discuss/confirm a colour choice or possible colour match before making the ring, as this was something I was really anxious about, but the next email I received was to say my ring was en route. I was delighted as I’d only waited 6 weeks, but super anxious regarding the colour match. My ring in a dusky light looks stunning and was the deep red I wanted but unfortunately under a harsher light it looks a brassy red which was definitely not what I wanted, so I’m disappointed but this maybe something to do with the way the light reflects on the resin. It’s a shame but so long as I walk around in a dull room it looks stunning. On reflection I should have looked for a colour match and sent it directly to them along with my order. So that’s my top tip if you’d like a specific colour. Unfortunately customer services response was that they were sorry I wasn’t happy with the colour. A lot of money to spend in a product that I’m not entirely happy with, so that was disappointing.”

Cherished Urns 4 star review on 19th November 2021

Helpful Report

Posted 3 years ago

Dear valued customer, Thank you for leaving us your review. We are saddened that you are not completely happy with the colour of the stunning ring that we created for you with much care, We did our very best to create the exact resin colour you requested but the colour of the ashes can affect the end result as well as the intensity of the light. We hope that nonetheless you will cherish this bespoke ring and wear it with love. With kind regards Kristina Customer Care

Posted 2 years ago

“Absolutely brilliant company to deal with, very professional.”

Helpful Report

Posted 3 years ago

Dear Jason, We are so pleased that your shopping experience with us has been a pleasant one as we do our best to make everything as swift and simple as possible so we very much appreciate your positive comments and nice review. We hope that your glass locket with a bone element will bring you some comfort at this sad time. With warm wishes Kristina Customer Care

Posted 2 years ago

“The service and speedy delivery I received was more than satisfactory. Such amazing packaging ensuring safe delivery.”

Helpful Report

Posted 3 years ago

Dear Ellen, We are so pleased that we were able to get your chosen item to you quickly and that you appreciate the care and attention that we put into the packaging. We do our best to make this sad purchase as simple as possible so your positive comments are very much appreciated. With best wishes Kristina Customer Care

Posted 2 years ago

Cherished Urns is rated 4.9 based on 4,879 reviews