Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,944 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient service. Fuss free and handled sensitively. Very pleased with the jewellery.”

Helpful Report

Posted 3 years ago

Dear Ros, We are delighted that you are happy with your jewellery and that you found our service to be efficient and respectful. We do our best to make everything as swift and simple as possible so we really appreciate your kind comments and five-star rating of our service. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent service. The urn was here within 2 days of order and was beautiful. Faultless”

Helpful Report

Posted 3 years ago

Dear Steven, Thank you for taking the time to leave us your review we really appreciate it especially at this sad moment. We are pleased that you were able to encounter an urn worthy to hold the precious ashes of your loved one and that you have been totally happy with it and with our service. With warm regards Kristina Customer Care

Posted 3 years ago

“I contacted Cherished Urns before ordering as I wanted a deep red ring but nothing that looked like blood or brown and if they felt it wasn’t achievable I’d pick another colour. They replied quickly assuring me this could be accomplished and I ordered my ring. I can not fault the customer care as they emailed to say they’d received the ashes and I’d have an 8 week wait for my ring. I then hoped they would contact me to discuss/confirm a colour choice or possible colour match before making the ring, as this was something I was really anxious about, but the next email I received was to say my ring was en route. I was delighted as I’d only waited 6 weeks, but super anxious regarding the colour match. My ring in a dusky light looks stunning and was the deep red I wanted but unfortunately under a harsher light it looks a brassy red which was definitely not what I wanted, so I’m disappointed but this maybe something to do with the way the light reflects on the resin. It’s a shame but so long as I walk around in a dull room it looks stunning. On reflection I should have looked for a colour match and sent it directly to them along with my order. So that’s my top tip if you’d like a specific colour. Unfortunately customer services response was that they were sorry I wasn’t happy with the colour. A lot of money to spend in a product that I’m not entirely happy with, so that was disappointing.”

Cherished Urns 4 star review on 19th November 2021

Helpful Report

Posted 3 years ago

Dear valued customer, Thank you for leaving us your review. We are saddened that you are not completely happy with the colour of the stunning ring that we created for you with much care, We did our very best to create the exact resin colour you requested but the colour of the ashes can affect the end result as well as the intensity of the light. We hope that nonetheless you will cherish this bespoke ring and wear it with love. With kind regards Kristina Customer Care

Posted 3 years ago

“Absolutely brilliant company to deal with, very professional.”

Helpful Report

Posted 3 years ago

Dear Jason, We are so pleased that your shopping experience with us has been a pleasant one as we do our best to make everything as swift and simple as possible so we very much appreciate your positive comments and nice review. We hope that your glass locket with a bone element will bring you some comfort at this sad time. With warm wishes Kristina Customer Care

Posted 3 years ago

“The service and speedy delivery I received was more than satisfactory. Such amazing packaging ensuring safe delivery.”

Helpful Report

Posted 3 years ago

Dear Ellen, We are so pleased that we were able to get your chosen item to you quickly and that you appreciate the care and attention that we put into the packaging. We do our best to make this sad purchase as simple as possible so your positive comments are very much appreciated. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent quality and service.”

Helpful Report

Posted 3 years ago

Dear Amanda, Many thanks for your kind words. Your review is greatly appreciated as we do our best to offer high-quality products and to provide an outstanding and caring service to try and make things a little bit better at this sad time. With warm wishes Kristina Customer Care

Posted 3 years ago

“Absolutely beautiful urn presented in a gorgeous box. Looks so much more expensive than it was. I'm proud my husband's ashes have a good home”

Helpful Report

Posted 3 years ago

Dear Laura, We are so pleased that you were able to find the perfect urn to hold the precious ashes of your husband and we hope that you may find comfort knowing that he rests peacefully in this lovely place. Many thanks for taking the time to post your review, we very much appreciate your five-star rating of our service. With warm wishes Kristina Customer Care

Posted 3 years ago

“Very high quality product, the finish is excellent and am very pleased with it.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are so pleased that you are happy with the quality and finish of your chosen item and we hope that its loveliness will be of comfort to you. Thank you very much for leaving such a nice review, we really appreciate it. With best wishes Kristina Customer Care

Posted 3 years ago

“Fantastic service as well as reassuring ongoing communication. I'm overjoyed with the end result!”

Helpful Report

Posted 3 years ago

Dear Sarah, We do our best to make purchasing a piece of memorial jewellery as swift and stress-free as possible so we are happy to hear that our regular updates were helpful and that you have been totally happy with our service. We are delighted that you love your chosen ring and we are sure that you will cherish it always. Many thanks for taking a moment to leave us your review. With best wishes Kristina Customer Care

Posted 3 years ago

“Very good service my ring is beautiful. Staff very helpful.”

Helpful Report

Posted 3 years ago

Dear Jeanette, We are pleased to hear that our amazing team were helpful as they are always happy to advise, assist, and even to just listen. We know how much this special purchase means so we do our best to make sure that it is exactly right, so we are delighted that you are totally happy with your ring. Many thanks for posting such a nice review, it means a lot to us. With best wishes Kristina Customer Care

Posted 3 years ago

“Thank you so much for my beautiful gold ring it is absolutely exquisite it is far beyond my expectations.The service was fantastic. Please thank all your staff and wish them a safe and happy Christmas Regards Gill McKenna”

Helpful Report

Posted 3 years ago

Dear Gill, Many thanks for your lovely review and good wishes. We are delighted that you love the gold ring that you asked us to create for you and that it exceeded your expectations. We are sure that when you contemplate its profound beauty your heart may be filled with many happy memories. With warm wishes Kristina Customer Care

Posted 3 years ago

“I brought the wave memorial ring and it is absolutely beautiful. Photos do not do it justice, hence I haven't added any. Communication was brilliant throughout and my ring arrived extremely quickly. It was beautifully packaged and you could see the care taken. Would highly recommend.”

Helpful Report

Posted 3 years ago

Dear Teresa, Thank you so much for your lovely review and for giving us your recommendation. We are delighted that you love your Waves ring that we created for you with much care and respect and thank you for noticing the attention that we also put into the packaging and presentation. We are delighted that you have been happy with our service as we do our best to make everything as swift and stress-free as possible. With best wishes Kristina Customer Care

Posted 3 years ago

“Absolutely gutted I used the ring sizer and my ring is way to big other then that it's beautiful for them to do anything I have to pay more money”

Helpful Report

Posted 3 years ago

Dear Emma, Sorry to hear your ring does not fit unfortunately we do have to rely on the sizes our customers give us to make our jewellery. Any modifications to our jewellery must go to our specialist approved jeweller which is why there is a charge for this. Please let us know if you would like to go ahead with the re-sizing of your ring, We hope that you agree although the ring needs a new size it s a lovely crafted piece of jewellery Best wishes Cherished Urns

Posted 3 years ago

“Good prompt delivery.”

Helpful Report

Posted 3 years ago

Dear Keith, We are pleased that we were able to get your chosen item to you quickly as we do our best to make purchasing something from us a swift and simple process. We hope that your chosen item may bring you some peace and comfort. Many thanks for posting your review, we very much appreciate it. With warm wishes Kristina Customer Care

Posted 3 years ago

“Love my ring very good quality and fits perfectly”

Cherished Urns 5 star review on 15th November 2021

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Posted 3 years ago

“Nice ring good condition recommend to anyone who’s interested had mine done as my husband pass away something I will cherish forever the ring means a whole lot”

Helpful Report

Posted 3 years ago

Dear Caroline, We are so pleased that we have reunited you with your husband through your special ring and we are sure that when you wear it you will feel his love enveloping you still. Thank you very much for posting your review, and we are delighted that you have given us your recommendation. With best wishes Kristina Customer Care

Posted 3 years ago

“My ring was made absolutely beautiful very comforting piece of jewery thank you very much cherished urns”

Helpful Report

Posted 3 years ago

Dear Lorraine, Thank you so much for leaving us your review, we very much appreciate it. We are happy that your bespoke ring is bringing you some comfort knowing that your loved one is still close by and accompanying you always, and we are sure that you will cherish it forever. With warm wishes Kristina Customer Care

Posted 3 years ago

“Perfect for portability, robust and look great - thank you”

Helpful Report

Posted 3 years ago

Dear Sarah, We are so pleased that you are happy with the scatter tube that you selected and we hope that it may help to make the last farewell a calm and special moment. Thank you for taking the time to leave us your review, it means so much to us. With warm wishes Kristina Customer Care

Posted 3 years ago

“I cannot Thankyou all enough so comforting to know the care that went into making some thing that means so much to us, the customer service is 5* , keeping us updated with everything! Highly recommended Thankyou so much”

Cherished Urns 5 star review on 14th November 2021

Helpful Report

Posted 3 years ago

Dear Ann Marie, Thank you so much for your positive comments and for sharing the lovely photo of the bespoke ring that we created for you. It is always very special for us to see one of our creations on the finger that it was destined for and yours looks really lovely. We are sure that you will wear it with much love and cherish it always. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent service all the way through.”

Helpful Report

Posted 3 years ago

Dear Christine, Thank you so much for your positive comments, the means so much to us as we do our best to make buying a piece of memorial jewellery from us as swift and stress-free as possible and to provide a caring and efficient service. We hope that your special ring may bring you comfort and peace when you wear it. With best wishes Kristina Customer Care

Posted 3 years ago

Cherished Urns is rated 4.9 based on 4,944 reviews