Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,887 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cherished Urns were very helpful and kept me informed of the delivery dates and when the jewellery arrived, it was beautiful.”

Helpful Report

Posted 3 years ago

Dear Louise, We are so pleased that you found our regular updates during the creation of your bespoke piece of memorial jewellery to be helpful and we are delighted that you are totally happy with the end result. We are sure that you will cherish it forever and that when you wear it you will feel at peace. With warm wishes Kristina Customer Care

Posted 3 years ago

“We have brought the Urn to put my mums Ashes in who sadly has passed away”

Helpful Report

Posted 3 years ago

Dear satisifed customer, We are so pleased that you were able to find an urn worthy to hold the precious ashes of your mum. We hope that its loveliness will bring comfort to you and your family at this sad time. Thank you for leaving us your review, we very much appreciate it. With kind regards Kristina Customer Care

Posted 3 years ago

“I have an infinity bracelet containing my dads ashes. The chain is finer than I expected but I love it. The bracelet came in a box wrapped with ribbon with a signed certificate with my dads name on it in a gift bag. It was all looked after with respect. Any unused ashes were returned in a pouch. I would use cherished urns again.”

Helpful Report

Posted 3 years ago

Dear Patricia, We are so pleased that you are happy with the infinity bracelet that we crafted for you and with our presentation and special personalised touches. We are sure that when you wear it you feel your dads presence and that this will give you strength and be of comfort to you. Thank you so much for your lovely detailed review and we look forward to being of service to you again in the future. With warm wishes Kristina Customer Care

Posted 3 years ago

“Absolutely amazing what they have done! My mum was so happy with the ring we had made for her”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are delighted that your mum is happy with the memorial ring that you asked us to create for her. Thank you so much for entrusting us with this delicate task and we are sure that she will love and cherish it forever. With best wishes Kristina Customer Care

Posted 3 years ago

“I’m so please with the ring you have made me it’s just like I ordered and fits lovely reminds me of my mum every day Thanks again”

Cherished Urns 5 star review on 20th February 2021

Helpful Report

Posted 3 years ago

Dear Lucinda, Thank you so much for leaving us such a nice review and for sharing the photo of the special memorial ring that we created for you. It is so beautiful, and we are delighted that now your mum is with you again and will accompany you always. With warm wishes Kristina Customer Care

Posted 3 years ago

“Took a, while for order but only due to one of the pieces being gold. The jewellery came and was beautiful came in a lovely box and gift bag with certificates of authenticity ect. Would recommend this company. Thanks again X”

Helpful Report

Posted 3 years ago

Dear Mary Clare, We are delighted that you chose us to create these very special pieces of jewellery for you and that you were totally happy with them along with the presentation and our little extra special personalised touches. We are sure that you will agree that the slightly longer wait for your gold piece of jewellery to be crafted was well worth it, ad we hope that each piece will bring comfort to the wearer. Thank you so much for finding the time to leave us your review, it is much appreciated, as is your receommendation. With best wishes Kristina Customer Care

Posted 3 years ago

“I am absolutely in love with my ring made with my son's ashes. It's everything and more I wanted and needed to have for him. My order went in just before Christmas and wasn't expecting it as quick! Only take 8 weeks in totally including Christmas week! The customer service has been fantastic. The ring was packaged perfectly as well. I can not recommend Cherised Urns enough. And I can not thank you enough for my beautiful tear ring.”

Helpful Report

Posted 3 years ago

Dear Ame, Thank you so much for leaving us your review and for sharing the photo of the lovely memorial ring that we created for you. We are so pleased that you are finding comfort wearing it and knowing that your son is still close by and accompanying you always. We are so glad that you entrusted us with this delicate task. Thank you also for giving us your recommendation and for your positive feedback, we really appreciate it. With best wishes Kristina Customer Care

Posted 3 years ago

“I am so in love with my ring. The constant contact and communication throughout the process as amazing thank you so much !”

Helpful Report

Posted 3 years ago

Dear Lauren, Thank you for also leaving us such a nice review of our company. We very much appreciate your kind words as we do our best to make every purchase a personalised and stress-free process. We are delighted that you love your ring, it was our pleasure and honour to create it for you. With warm wishes Kristina Customer Care

Posted 3 years ago

“As you can imagine, buying an urn for my wife’s ashes has been a very emotional decision. I just did not wish to be parted from her after 58 years together. The urn I chose was in her favourite colour (teal) and the silver decoration looked absolutely stunning. I looked on line for a long while before I made the decision to buy this particular urn from Cherished Urns. It now sits on my rosewood sideboard in the dining room. I am delighted with the quality appearance. As for service, it was faultless and was beautifully presented in the black suede box. Thank you so very much.”

Helpful Report

Posted 3 years ago

Dear Ken, Thank you so much for also taking the time to leave us such a lovely review of our company, we very much apprecite it, expecially at this sad time. We are so pleased that you were able to encounter an urn in your wife's favourite colour and we hope that you will find comfort knowing that she rests peacefully in this lovely place. Wishing you all the best Kristina Customer Care

Posted 3 years ago

“The service from start to finish was excellent.”

Helpful Report

Posted 3 years ago

Dear satisifed customer, Thank you for your review, we very much appreciate it. We do our best to make ordering and delivery as smooth and stress-free as possible as we know that this is a difficult time for many of our customers. We hope that your chosen item brings comfort and peace. With warm wishes Kristina Customer Care

Posted 3 years ago

“Have received 3 out of 4 items from my order (the gold one takes longer). The silver items are beautiful, and we are very happy with them and the service provided. Many Thanks Simon & Girls”

Helpful Report

Posted 3 years ago

Dear Simon, We are delighted that you and the girls are happy with the special pieces of jewellery that we have created for you and we are sure that you will be delighted with the gold piece and will agree that it was worth the extra wait. Thank you so much for entrusting us to create these unique pieces for you and also for leaving us such a nice review. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent service, great way to be able to keep some ashes without it being deemed as 'morbid'. Would definately recommend this company”

Helpful Report

Posted 3 years ago

Dear Hannah, We are so pleased that you found the perfect way to keeps some ashes close in our lovely memorial bear. Thank you so much for taking the time to leave us your review and we very much appreciate your kind words and for giving us your recommendation. With best wishes Kristina Customer Care

Posted 3 years ago

“Really nice selection of items and extremely quick delivery. My Urn arrived so quickly, in a beautiful box and the finishing touches (incense bags, little card and a candle) were unexpected but lovely. This company have it right, and made something I didn’t really want to be shopping for, a much nicer experience.”

Helpful Report

Posted 3 years ago

Dear Anna, Thank you so much for your lovely review, we very much appreciate your kind words as we do our best to make this difficult time a little bit better. We try to make shopping with us a more pleasurable experience by adding those special touches that may help to ease a little that sadness that our clients are experiencing. We are glad that you were able to find the item you were looking for on our website and we are sure that your chosen tealight will bring you comfort and peace. With best wishes Kristina Customer Care

Posted 3 years ago

“Prompt, efficient, easy to order, Urn delivered quickly, very well packaged & presented would definitely recommend”

Helpful Report

Posted 3 years ago

Dear Tim, We are pleased that you found our website easy to use and that your urn arrived swiftly. We do our best to make the whole process as fast and straightforward as possible to try and make things a little bit easier at this sad time. Thank you so much for leaving us your review, and for giving us your recommendation, we really appreciate it. With warm wishes Kristina Customer Care

Posted 3 years ago

“The first urn I ordered was damaged but it was easy getting it replaced which was very good but I think if it was quality controlled it should never have been sent out on an order in the first place, saying that the urn is beautiful 💖”

Helpful Report

Posted 3 years ago

Dear anonymous client, We apologise again for any inconvenience or distress that receiving the first urn damaged may have caused. We do our utmost to ensure that every product reaches its destination in perfect condition, but unfortunately, occasionally this does not happen. We are pleased that you are totally happy with the replacement and hope that it brings comfort and peace to you and your family. Thank you for taking the time to leave us your review. With best wishes Kristina Customer Care

Posted 3 years ago

“I absolutely love my ring made with my dads ashes brilliant service thanks to you all.”

Helpful Report

Posted 3 years ago

Dear Melinda, We are delighted that you are totally happy with the memorial ring that we recently created to your specifications. We are sure that wearing it will bring you comfort and that when you contemplate its profound beauty your heart may be filled with happy memories of all the wonderful times you spent with your dad and that these may help you to find peace. Thank you so much for leaving us your review, we very much appreciate it. With warm wishes Kristina Customer Care

Posted 3 years ago

“I recently had a ring made from my Grandmas ashes. It was such an emotional and difficult time for me but Cherished Urns put me at ease and my ring is beyond beautiful. They informed me of the progress every step of the way. I honestly can’t thank them enough.”

Cherished Urns 5 star review on 15th February 2021

Helpful Report

Posted 3 years ago

Dear Beth, We are so pleased that you entrusted us to create this special ring for you so that you could be reunited with your Grandma again and have her nearby always. We are sure that you will find comfort wearing this special ring and that you will cherish it forever. Thank you so much for leaving us your review and for sharing the lovely phot, your ring looks absolutely spectacular. With best wishes Kristina Customer Care

Posted 3 years ago

“Thank you so much for my beautiful ring, it’s a fitting tribute to my wonderful Nanna who I lost in November. I have her with me always now 😊 Brilliant fast and efficient service from start to finish highly recommend.”

Helpful Report

Posted 3 years ago

Dear Jade, Thank you so much for entrusting us to create this special memorial ring for you and we are sure that it is bringing you comfort to have your nanna with you again. Thank you also for sharing the lovely photo. it is always so special for us to see a ring we have made on the finger that it was destined for, and your looks so perfect. With warm wishes Kristina Customer Care

Posted 3 years ago

“I wish my wife was here with me but her light went out. The beauty of my wife will shine through this urn In peace she lay”

Cherished Urns 5 star review on 14th February 2021

Helpful Report

Posted 3 years ago

Dear Anthony, What a lovely tribute you have created to your beloved wife and what special words you wrote in your review. Thank you so much. We hope that this lovely urn will let you always feel the beautiful presence of your wife and that it may help to slowly ease the pain of her passing, and bring you comfort knowing that she rests peacefully in this special place. With warm wishes Kristina Customer Care

Posted 3 years ago

“Wonderful customer service. The first Urn arrived damaged, partly from the Amazon delivery service, partly inside the package. I rang amazon who could only offer a refund. As I wanted a replacement urgently I rang Cherished Urns. Shari spoke to me and with no quibble or question immediately offered me a replacement which arrived 24 hours later. What a wonderful experience at such a troubling sad time. It restores one's faith in humanity.”

Helpful Report

Posted 3 years ago

Dear Elliot, Thank you so much for your lovely review, we really appreciate your kind words. We do our very best to offer a caring and compassionate service to try and make things a little easier at this sad time and we are pleased that you were totally happy with the way we handled the problem with your scatter tube. We do our best to ensure that all products arrive in perfect condition but occasionally things happen on their journey and we apologise again for any inconvenience or distress that this may have caused. With warm wishes Kristina Customer Care

Posted 3 years ago

Cherished Urns is rated 4.9 based on 4,887 reviews