Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,879 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

Write Your review

Tell us how Cherished Urns made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cherished Urns are so professional but also very caring, it was easy to request a free pack which included everything I needed to send my mums ashes to them, including a pre paid envelope. Communication was brilliant I was emailed as soon as they received the ashes and I was told they were safely locked away. I couldn't be any more in love with my ring, and it has brought me comfort having mum with me all the time. Thank you so much 💓”

Cherished Urns 5 star review on 13th May 2022

Helpful Report

Posted 2 years ago

Dear Laura, Thank you for also leaving us such a nice review of our company and we are delighted that you have been totally happy with our service. We do our best to make the whole process as swift and stress-free as possible so we are delighted to receive your positive comments. We hope that when you contemplate the profound beauty of your unique ring your heart may be filled with many happy memories of the wonderful times you shared with your mum and that these may bring you comfort and help you to find peace. With warm wishes Kristina Customer Care

Posted 2 years ago

“Absolutely great service and well presented in a gorgeous velvet box. Thank you”

Helpful Report

Posted 2 years ago

Dear Jackie, We very much appreciate your positive review as we all work hard to make this sad purchase as simple and swift as possible by providing a wide choice of high-quality products and shipping quickly and well-packaged. We hope that your chosen item may bring some comfort to you and your family. With kind regards Kristina Customer Care

Posted 2 years ago

“The urns are good the presentation boxes are good except for the locks which are discoloured and make the box look tatty. Inside the box is a velvet bag for urn to go in.”

Helpful Report

Posted 2 years ago

Dear valued customer, We are pleased that you were able to find urns worthy to hold the precious ashes of your loved one on our website. We are so sorry to hear that the locks on the free presentation boxes were discoloured and we have brought this to the attention of our quality control team. Thank you for posting your review, all comments help us to provide better service and products. With kind regards Kristina Customer Care

Posted 2 years ago

“Very good customer service kept up to date all the way through, very fast service, and lovely memorial pieces absolutely over the moon.”

Helpful Report

Posted 2 years ago

Dear satisfied customer, We are so pleased that you are totally happy with your chosen items and with our service. We do our best to make the whole process as swift and stress=free as possible so we very much appreciate your positive comments and five-star rating of our company. With warm wishes Kristina Customer Care

Posted 2 years ago

“I am very happy with cherished urn s. I have had a charm made with my sons ashes which I will treasure it for ever. Many thanks”

Helpful Report

Posted 2 years ago

Dear satisfied customer, Thank you so much for trusting us with some of your son's precious ashes so that we could create this bepoke charm for you and he can accompany you always. We are most grateful for your five-star rating of our company and we greatly appreciate your lovely review. With warm wishes Kristina Customer Care

Posted 2 years ago

“Can’t rate cherished urns enough! In totally we have ordered 2 gold rings and 2 silver as-well as a necklace. All the items have amazing and now we all feel like a bit of our much loved mum/Nan is always with us. Ordering was easy and even amending part of our order was done smoothly by email. The biggest part about the service we liked was you feel looked after throughout the process and no questions was to much for the team at cherished urns who looked after nans ashes with great care. Again thank you so much!”

Cherished Urns 5 star review on 11th May 2022

Helpful Report

Posted 2 years ago

Dear Chrissie, Thank you so much for returning to us to create another item of bespoke jewellery for you. Repeat customers are our very best recommendation so thank you very much for posting such a lovely and detailed review and for sharing the photo of your latest ring. We are delighted to have reunited you and your family with a much-loved lady. With warm wishes Kristina Customer Care

Posted 2 years ago

“Considering the urn cost £120 when we opened the box it was very cheap looking. No finish on the interior of the wood. The lid fastening was not very secure. Dissapointed. Looked a lot better in the onine advert.”

Helpful Report

Posted 2 years ago

Dear Margaret, We are so sorry to hear that your chosen urn has not met your expectations as we do our very best to fairly represent all of our products and to offer only high-quality items. We appreciate you leaving your review as all comments help us to improve our products and service and we have passed your comments on to the appropriate channels. With kind regards Kristina Customer Care

Posted 2 years ago

“Really comforting to have a loved on in a beautiful urn. Great selection and fast delivery.”

Helpful Report

Posted 2 years ago

Dear satisfied customer, We are so pleased that you were able to encounter the perfect urn on our website and we hope that you and your family are finding comfort knowing that your loved one rests peacefully in this beautiful place. We do our best to make this sad purchase as swift and simple as possible so we very much appreciate your positive review and five-star rating of our service. With warm wishes Kristina Customer Care

Posted 2 years ago

“Beautiful and exactly what I hoped it would be - and fantastic service on delivery. Thank you”

Helpful Report

Posted 2 years ago

Dear satisfied customer, We are so pleased that your chosen item has met your expectations and that you have been totally happy with the service that we provide. We do our best to make this sad purchase as swift and easy as possible so we very much appreciate your kind words and positive review. With best wishes Kristina Customer Care

Posted 2 years ago

“Absolutely fabulous”

Cherished Urns 5 star review on 7th May 2022

Helpful Report

Posted 2 years ago

Dear Tracey, Thank you so much for your positive comments and for sharing the photo of the bespoke ring that we recently crafted to your specifications. We are sure that it will be worn with pride in memory of someone very special. With best wishes Kristina Customer Care

Posted 2 years ago

“I have used Cherished Urns twice now and they have created lovely jewellery with my parents ashes that I will treasure always. They take great care with every order. Highly recommended.”

Helpful Report

Posted 2 years ago

Dear Sarah, Returning customers are our very best recommendation, so thank you very much for coming back to us to create this second piece of jewellery for you so that your mum can be reunited with you both again. We very much appreciate your lovely review and kind words and we are sure that these two unique pieces of jewellery will be worn with much love and cherished always. With warm wishes Kristina Customer Care

Posted 2 years ago

“The necklace I got was beautiful and was easy to fill only issue was the screw was tiny so had to struggle with it for a while”

Helpful Report

Posted 2 years ago

Dear satisfied customer, We are so pleased to hear that you are happy with your self-fill pendant and that filling it was easy using the little funnel that we provide. The tiny screw that seals the inner chamber can be s a little fiddly to replace, but we are sure that you will agree that it was worth the effort to have a loved one forever close to your heart. Many thanks for leaving us your review, we really appreciate it. With warm wishes Kristina Customer Care

Posted 2 years ago

“Everything arrived on time and was better than I expected, a gift for my wife and she was overwhelmed with emotion. Can’t thank you enough and very happy to promote your company to everyone I meet. Thank You”

Helpful Report

Posted 2 years ago

Dear William, Thank you so much for your lovely review, and we are delighted that your wife loves the bespoke ring that you asked us to create for her. We are happy that the ring has exceeded your expectations and that you feel able to recommend our service to others. With best wishes Kristina Customer Care

Posted 2 years ago

“I felt a little anxious about sending ashes in the post but everything went very smoothly, I received a text when the ashes had arrived safely which helped put my mind at ease. The necklace is absolutely beautiful and while I was expecting huge emotions, wearing it has an instant calming effect. The whole process was very easy and I would highly recommend Cherished Urns”

Cherished Urns 5 star review on 6th May 2022

Helpful Report

Posted 2 years ago

Dear Bethan, Thank you so much for your heartfelt review and for sharing the photo of the lovely pendant that we created for you with much care and respect. We are delighted to hear that wearing it has had a claiming and comforting effect and we are sure that you will cherish this unique piece of jewellery forever. Many thanks for recommending our service and for trusting us with this delicate task. With best wishes Kristina Customer Care

Posted 2 years ago

“Ordering was easy and prompt delivery was excellent.”

Helpful Report

Posted 2 years ago

Dear satisfied customer, We do our best to make a sad purchase as swift and simple as possible so we are most grateful for your positive comments and five-star review of our company. We hope that your chosen item may bring you some comfort. Many thanks for posting your review. With warm wishes Kristina Customer Care

Posted 2 years ago

“Amazing in every way possible This company deliver cherished products the second time I have used them and their service is second to none Nothing is too much trouble and I cannot recommend them enough”

Helpful Report

Posted 2 years ago

Dear Bev, Thank you so much for your lovely review and for recommending our service. We pride ourselves on our outstanding and caring customer service, so your kind words are very much appreciated by the team. Loyal customers make us very happy as they confirm that we are doing things right, so many thanks for returning to us for another purchase. With warm wishes Kristina Customer Care

Posted 2 years ago

“Excellent service and quality products.”

Helpful Report

Posted 2 years ago

Dear Paul, We are delighted that you have been totally happy with your chosen item and with our service. We do our best to make everything as swift and simple as possible to try and make things a little bit easier at this sad time and we hope that the beauty of your chosen item may bring you some comfort. Thank you very much for leaving us your review and for awarding us a five-star rating, it means a lot to us. With best wishes Kristina Customer Care

Posted 2 years ago

“From start to finish, the service was absolutely excellent and I could not be more pleased with my jewellery. It’s a big decision to entrust a loved ones’ ashes to someone, but the team at Cherished Urns have been wonderful. Packaging is delightful, communication is respectful and friendly. Amazing!”

Cherished Urns 5 star review on 2nd May 2022

Helpful Report

Posted 2 years ago

Dear Lisa, Thank you so much for your enthusiastic review and for noting the care and attention to detail that we put into all aspects of every item. We are so pleased that you entrusted us with your loved one's ashes so that we could create this stunning ring for you and we are sure that these lovely pieces of jewellery will be worn with much love and cherished always. With warm wishes Kristina Customer Care

Posted 2 years ago

“Excellent quality and prompt delivery. Would recommend”

Helpful Report

Posted 2 years ago

Dear Sue, We are pleased that you are happy with the quality of your chosen item and with the speed of our service as we do our best to make this sad purchase as swift and simple as possible. Thank you very much for leaving us your review and for recommending our company we are most grateful. With best wishes Kristina Customer Care

Posted 2 years ago

“My Daughter & I both ordered rings from Cherished Urns The service was amazing. With so many items to choose from. The rings we received were of great quality & the packaging was lovely Would highly recommened DEbbie”

Helpful Report

Posted 2 years ago

Dear Debbie, Thank you so much for your lovely review and for recommending our service. We do our best to offer an extensive range of memorial jewellery and we are so pleased that both you and your daughter are totally happy with your selected rings. We know that you will wear them with much love in memory of a very special person and that you will cherish them forever. With warm wishes Kristina Customer Care

Posted 2 years ago

Cherished Urns is rated 4.9 based on 4,879 reviews