Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,967 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful urn, sadly the plastic disc on the lid fell off when we took thr urn from the box, which made my partner furious. Hence three instead of five stars.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review, If you need any support with urn please feel free to contact our customer service team who will be more than happy to help, We are glad you found your ordered urn beautiful Best wishes Cherished urns

Posted 3 years ago

“The ring looks green, not blue and the chain on the bracelet is so fine. The heart is so hard to get ashes in it. I like the design.”

Helpful Report

Posted 3 years ago

Good afternoon, We are sorry to hear you are not entirely happy with the colour of your resin I have looked at your dispatch photos and can see our standard Blue has been used on your jewellery as advertised and not green. We are glad that you liked the design of your pendant. Thank you for taking the time to leave your review. Best wishes Cherished urns

Posted 3 years ago

“The Classic Beech Wooden Rounded Urn arrived very quickly and looked lovely. Unfortunately, I was unable to remove the lid! When I phoned to speak about it, I was offered a second one, without the need to return it. However, when the second urn arrived, the lid was also impossible to remove! With some help and minimal damage, I was finally able to remove the lid and then had to work hard to sand the wood inside so that the lid was useable. I don't know if anyone else has had this problem, maybe a word with the maker would be of help?”

Helpful Report

Posted 3 years ago

Dear Customer, Thanks for taking the time to share feedback of your Urn purchase. We've taken the comments on board and will be looking into the issue. Yes, the lid of the urn should be secure but this has obviously taken that a little far. Thanks once again, we really appreciated it, Many thanks, Shari

Posted 3 years ago

“I have had both an urn and a ring. The urn is beautiful and I am very happy with it. The ring is also beautiful but I am slightly disappointed, as it is a lot bigger than the pictures led me to believe. I have very small fingers and hands and I feel it looks too big on me. I think it would have been better if it didn't have the shoulders on it and maybe a half size smaller. Mrs Rosemaria Sharon Tyler”

Cherished Urns 3 star review on 7th April 2021

Helpful Report

Posted 4 years ago

Dear Rosemary, We are so pleased that you are totally happy with your chosen urn, and, if I may say so, your bespoke memorial ring looks lovely and perfectly compliments your other rings. It certainly does not look oversized on your dainty finger. We do our best to fairly represent our products on our website and we also include their dimensions in the description. we apologise that the ring was larger than you expected but we hope that nonetheless, it will bring you comfort knowing that your loved one is close by and accompanying you always. With kind regards Kristina Customer Care

Posted 4 years ago

“Lovely product, good service.a bit over packaged.my daughter was pleased with her ring. I bought a necklace from a similar company which was much better value for money with as good a product and service”

Helpful Report

Posted 4 years ago

Dear anonymous client, We are pleased that your daughter was happy with the special ring that we made for her with much love and respect. We are surprised that you felt it to be over-packaged as most people love our special tasteful packing that ensures its safety and gives a personalized touch. With kind regards Kristina Customer Care

Posted 4 years ago

“I would have given a 5 star review, but unfortunately, the customer service let them down. Whoever is answering customer emails need to be told that the use of exclamation marks should be kept to a minimum if used at all. One email I received they used an exclamation mark 3 times in 4 sentences. I was only asking for an update as my jewellery took longer than they had said. I had not received any updates from them, I had to do all the chasing. The ring I ordered is stunning so I can't fault them with that.”

Helpful Report

Posted 4 years ago

Dear Denise, thanks for your review and we're really happy that you are delighted with your ring! I'm sorry that the tone of our emails wasn't to your liking. The customer service team always try to reply in a friendly manner whilst also remaining professional. Many thank, Shari

Posted 4 years ago

“Was very impressed when I was looking through the brochure. I ordered a necklace as a gift and sent the appropriate Ashes. But was very disappointed that the necklace was from Amazon and I had to fill it myself. The engraving on the pendant was very small . I could have ordered it myself . Very disappointed”

Helpful Report

Posted 4 years ago

Dear Debbie, We are sorry to hear that you were not entirely happy with the pendant that you selected from our website. We do our utmost to fairly represent all of our products and include photos, dimensions, and weight along with the description. The pendant that you chose is from our value range of self-fill jewellery which consists of pendants made of stainless steel and at accessible prices. As the name implies, these pendants require you to fill them yourself using the tiny funnel and special screwdriver that we include. With kind regards Kristina Customer Care

Posted 4 years ago

“I ordered my Black and Silver Double Urn and received it last week only to open it snd find that there was a spot that had a wettisch look about it snd when I touched it the black pain came off so I would like you to please send me a new one and on that delivery they can take the Faulty Urn back to yourselves so it is basically a “Direct Swop” without any extra expenses attached to me. Kind regards Wendy Lees”

Helpful Report

Posted 4 years ago

Dear Wendy, We are sorry to hear that your urn was not in perfect condition on arrival. Please get in touch with our customer support team who will coordinate the sending of a replacement urn to you. Please accept our sincere apologies. Kristina Customer Care

Posted 4 years ago

“Not the colour that I thought it would be, but the ring is beautiful though.”

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Posted 4 years ago

“I would of left a good review but got my 3 rings delivered 11th september and they were all too big, I sent an email and they said would send out special packages to get them resized for us but its been over a week and still haven't recieved anything for us to get them made smaller.”

Helpful Report

Posted 4 years ago

Dear Zoe, We are saddened to hear that all of the three memorial rings that we recently created for you were too big. When someone orders a ring we send them a special ring-sizer to make sure of the size and this is normally very accurate. We apologise fro the disappointment that this has caused and also that you have now yet received our package to return them to us for resizing. Please be patient, things are taking little longer at this unusual time but soon you will have your special rings fitting perfectly and we are sure that wearing them will bring comfort and peace. With kind regards Kristina Customer Care

Posted 4 years ago

“My Wife & I both liked the idea of the Teardrop Urn, But on receiving delivery, we were both disappointed with the recessed area around the Central Teardrop, my Wife picked up on it first & then asked me to take a look, I then had to agree with her, it is actually badly finished, for an Urn that i would say is not cheap, & nor would i want it to be,as this will contain the Ashes of Our Only Child,we are now a few days away from the Funeral, & we will put his Ashes into the Teardrop to remember him by, but i would say to you is ,i know that you purchase these Products from Abroad probably the Far East, were Quality Control is not as it should always be?? i would then suggest that you Personally Check The Product before dispatching it?? If not you may get More Reviews such as this?? Regard,s A Little bit of a Disappointed Customer, Peter & Megan”

Helpful Report

Posted 4 years ago

Dear Peter and Megan, We hope that despite your disappointment that the urn you selected was not finished as well as you had expected that it still brought you comfort with its touching form. We do our utmost to ensure that all of our products are of the highest quality and we do inspect each one before shipping, and we are so sorry that this one slipped through our control system. We sincerely apologise for this and invite you to contact our customer service team. With kind regards Kristina Customer Care

Posted 4 years ago

“Prompt service and delivery however the finish overall on the urn was not very good but acceptable”

Helpful Report

Posted 4 years ago

Dear Teresa, We are so sorry to hear that you are not totally satisfied with the quality of your chosen urn and would like to invite you to contact our customer service team to assist you with the issue. Thank you Kristina Customer Care

Posted 4 years ago

“It is a real shame that the image on the top (lid) only lines up with the image on the rest of the urn at the front where the sun is. If you turn it round it is a different story.”

Helpful Report

Posted 4 years ago

Dear Phiroza, Thank you for leaving us your review. Our scattering tubes have a high-quality laser image printed on them and so the lid does need to be aligned correctly to appreciate the beauty of the entire picture. We hope that despite this, the quality and the practical design proved to be of good use to you. With kind regards Kristina Customer Care

Posted 4 years ago

“Ordering was easy & the urn arrived quickly. I was disappointed that there was debris stuck to the lid that has left a mark. Otherwise the urn is good and displayed where the mark can't be seen.”

Cherished Urns 3 star review on 8th June 2020

Helpful Report

Posted 4 years ago

Dear Janet, We are pleased that you found our website easy to use but are very sorry that your urn arrived in imperfect condition. Please get in touch with our customer service team who I am sure will be able o take care of this issue to your full satisfaction. We do our best to ensure that all of our products are shipped in perfect condition and we apologise for any distress that this has caused you. We look forward to hearing from you. With kind regards Kristina Customer Care

Posted 4 years ago

“The first urn that I received was water marked and Had red pen over it. I emailed and received a replacement but it was not in time for the cremation so I had to organise the ashes being changed over afterwards.”

Helpful Report

Posted 4 years ago

Dear Customer, Thanks for your review. We're so sorry to hear of the issue with the Urn you received. This sounds very strange and we will be looking into it further to see what happened on this occasion. We're glad that the replacement Urn was delivered in pristine condition and we're really genuinely sorry that this wasn't the case with the original delivery. Thanks once again, Shari

Posted 4 years ago

“Can’t give review yet as not received order sorry”

Helpful Report

Posted 4 years ago

“Really good communication from them. And in terms of how easy and respectful they were when it came to sending the ashes, I really rate them. The end product was not as nice as I thought and although they called to say why and was I happy to go ahead it was very difficult to envision an item when you had only seen it one way. I was quite disappointed with how they turned out and just hope my husband to be likes the sentiment behind them. Julie.”

Helpful Report

Posted 5 years ago

Dear valued customer, First, thank you for leaving us your review and we are pleased that you were happy with our service and communication. We are sorry that the cufflinks that you ordered for your future husband on your wedding day and containing his dad's ashes did not turn out as you expected. Due to the fragile nature of these ashes, we contacted you explaining that we would only be able to use the darker coloured ones and that this would change the way the end product looked. You gave us the go-ahead, and you can be sure that we did our utmost to create a beautiful piece of jewellery. All ashes are different, and while we do our best to show an exact representation on our website there are always slight differences and due to the nature of these ashes, in your case, these were more noticeable. We are sure, however, that your husband-to-be will be touched with this lovely gift and that he will cherish these bespoke cufflinks forever. We wish you a very happy married life together. With best wishes Kristina Customer Care

Posted 5 years ago

“I opted to have my dogs ashes to come back in a ring. The colour I chose online and also on the paperwork was a very different blue than advertised. Overall the service was good, kept up to date on production and delivery”

Cherished Urns 3 star review on 23rd January 2020

Helpful Report

Posted 5 years ago

Dear Emma, Thank you for leaving us your review and for sharing the photo of your lovely ring. It really looks spectacular and we hope that wearing it brings you comfort knowing that your faithful four-legged friend is still accompanying you. We are sorry that the colour of your bespoke memorial ring was not exactly as you had expected. We do our best to represent a true colour in our information but the variations in ash colour often make a difference to the end result. We individually create each piece of jewellery with the utmost care to create a very special item that will be cherished forever. With best wishes Kristina Customer Care

Posted 5 years ago

“My husband ordered the three of us necklace for me, which arrived quickly and I believe you were very helpful when he asked for it before Christmas, however I wouldn't recommend this necklace as it just doesn't sit right and keeps turning over, I wish I had chosen a different one to have my dads ashes made into.”

Helpful Report

Posted 5 years ago

“Initially pleased with my order, but not too happy with the so called thread on the top, Very slight grip, could do with a little more on them.”

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Posted 5 years ago

Cherished Urns is rated 4.9 based on 4,967 reviews