Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,945 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a ring for my mothers ashes which I am very pleased with.The website is easy to use and the communication is excellent. I made a mistake with my order which they promptly rectified at their cost including postage. I cannot rate this company highly enough!”

Helpful Report

Posted 4 years ago

Dear Stephen, We are delighted to hear that you are happy with the special ring that we created for you and with our service. We do our best to make everything as swift and straightforward as possible, but we know how easy it is to make a mistake at a time like this. Our team is always available to sort our any errors or to answer any questions, and we are so pleased that we were able to remedy yours to your entire satisfaction. We are sure that wearing this bespoke memorial ring will bring you comfort knowing that your mum is still closeby and accompanying you always. Thank you for taking the time to leave us your review, we very much appreciate your kind words. With warm wishes Kristina Customer Care

Posted 4 years ago

“We received our parcel earlier than expected which was amazing and it was a brilliant service with clear directions for people that have never ordered before”

Helpful Report

Posted 4 years ago

Dear Lucy, We are so pleased that you found our website easy to use and that you were able to find the item you were looking for. We do our best to offer a wide choice of quality products and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. Thank you so much for leaving us your review, it is greatly appreciated. With warm wishes Kristina Customer Care

Posted 4 years ago

“excellent service and good quality rings extremely happy.”

Helpful Report

Posted 4 years ago

Dear Robert, Thank you so much for leaving us your positive review of our company. We do our best to provide an outstanding and caring service and to create very special pieces of memorial jewellery that will be cherished forever, and we are delighted that you have been totally satisfied with our efforts. We are sure that these two bespoke rings will bring comfort and peace and we thank you for entrusting us to create them for you. With best wishes Kristina Customer Care

Posted 4 years ago

“Very helpful and friendly when emailing regarding my orders. Bought 2 beautiful rings and 2 bracelets from our beautiful Mums ashes and they were perfect! Not as expensive as other companies either 👍”

Helpful Report

Posted 4 years ago

Dear Catherine, Thank you for leaving us such a nice review of our company. We very much appreciate it as we do our best to offer an efficient and caring service and to create amazing pieces of memorial jewellery that will be cherished forever. We hope that you and your sister will find comfort knowing that your mum is still close by and accompanying you always. With best wishes Kristina Customer Care

Posted 4 years ago

“I ordered my Black and Silver Double Urn and received it last week only to open it snd find that there was a spot that had a wettisch look about it snd when I touched it the black pain came off so I would like you to please send me a new one and on that delivery they can take the Faulty Urn back to yourselves so it is basically a “Direct Swop” without any extra expenses attached to me. Kind regards Wendy Lees”

Helpful Report

Posted 4 years ago

Dear Wendy, We are sorry to hear that your urn was not in perfect condition on arrival. Please get in touch with our customer support team who will coordinate the sending of a replacement urn to you. Please accept our sincere apologies. Kristina Customer Care

Posted 4 years ago

“Really good service, despite going out of stock they managed the urgent despatch of my second choice.”

Helpful Report

Posted 4 years ago

Dear satisifed customer, Thank you so much for taking the time to leave us your review. We apologise again that the urn that you originally selected was not available but we are glad that we were able to get another one to you quickly. We hope that this lovely urn brings comfort and peace to you and your family. With best wishes Kristina Customer Care

Posted 4 years ago

“Easy to navigate the website. Good selection of products. Delivery quick as promised. The item seems good and well manufactured. Unfortunately I do think the item seems rather overpriced for what it was but I made the decision to buy it I’m so stand by it. I just think it was a little bit overpriced for what I received.”

Helpful Report

Posted 4 years ago

Dear Andrew, Thank you for leaving us your review, we very much appreciate it. We do our best to offer a wide range of quality products at fair prices and all of our products are backed by a full money-back guarantee if they do not meet the expectations of the buyer or if the product should suffer some damage in the delivery. We aim to make purchasing from our website as straightforward and swift as possible. With kind regards Kristina Customer Care

Posted 4 years ago

“The ring I purchased with mums ashes is more beautiful than I imagined it to be. The communication from start to finish was fantastic. My parcel arrived two days earlier than first anticipated and arrived on what had been a bad day, but this brightened it. I can’t thank you enough”

Helpful Report

Posted 4 years ago

Dear Caroline, We are delighted that this special package arrived to brighten your day and that you are totally happy with the very special piece of jewellery that we have created for you. We are sure that when you contemplate its profound beauty you will be filled with happy memories of all the wonderful times that you spent together with your mum, and that these will bring you comfort and peace. Thank you so much for entrusting us with this special task. With warm wishes Kristina Customer Care

Posted 4 years ago

“Good quality got 2rings 4lockets and they are beautiful keepsake of my husband and for my daughters there father thank you”

Helpful Report

Posted 4 years ago

Dear Betty, We are delighted that you entrusted our company to create these incredibly special items for your daughters so that they can have their father close by always. We aim to offer a wide choice of options of memorial jewellery to bring comfort and peace to those who have lost a loved one. We hope that wearing these lockets and rings will bring comfort and peace to your daughters knowing that their father is still close by. With warm wishes Kristina Customer Care

Posted 4 years ago

“Excellent service. Beautiful ring & very quick delivery. Thank you so much.”

Helpful Report

Posted 4 years ago

Dear Caroline, We are delighted that you are totally happy with the very special bespoke memorial ring that we recently created for you and with our service. We try to make the whole process as swift and stress-free as possible and to create amazing items that will be cherished forever. We hope that this special item will bring you peace knowing that your loved one is still close by. With warm wishes Kristina Customer Care

Posted 4 years ago

“Excellent service and beautifully presented. Would definitely recommend. Thank you Cherished Urns ❤”

Helpful Report

Posted 4 years ago

Dear Donna, Thank you so much for leaving us your review and for giving us your recommendation. We are so pleased that you were able to encounter a product to meet your needs on our website and we hope that it brings comfort and peace to you and your family. We really appreciate your kind words as providing a compassionate and outstanding service to make things a little easier at this sad time is of the utmost importance to us. With best wishes Kristina Customer Care

Posted 4 years ago

“My experience with cherished urns was brilliant from start to finish. Every step was updated all the way through and the service was very fast. I am so happy with my ring that I will now cherish forever”

Cherished Urns 5 star review on 13th December 2020

Helpful Report

Posted 4 years ago

Dear Tracy, Thank you so much for leaving us your lovely review and for sharing the photo of the bespoke memorial ring that we recently created to your specifications. We always love to see our creations on the finger that they were created for, and yours looks truly lovely. We do our best to make the whole process as simple and swift as possible and we hope that our regular updates made the waiting time pass a little bit quicker. We are sure that you will find comfort and peace wearing this special ring and that you will cherish it forever. With warm wishes Kristina Customer Care

Posted 4 years ago

“I’m really pleased with my purchase. Speedy delivery It’s really well made and looks better in real than online. It came in a lovely keepsake box. So glad I ordered from Cherished Urns, I would certainly recommend them.”

Helpful Report

Posted 4 years ago

Dear Lorraine, We are delighted that your chosen product surpassed your expectations. We do our best to provide an accurate description of all of the items that we offer but sometimes thing look better in reality, and we are glad that this is the case with your chosen product. Thank you so much for leaving us your review and for giving us your recommendation, it is much appreciated. With warm wishes Kristina Customer Care

Posted 4 years ago

“Excellent service from start to finish.”

Helpful Report

Posted 4 years ago

Dear Vikki, Thank you for your kind words and for taking the time to leave us your review, it very important to us. We do our utmost to offer excellent products accompanied by an outstanding and compassionate service. We understand that this is a difficult time for our clients and we aim to do our best to make things a little bit better. We hope that your chosen product brings comfort and peace to you and your family. With warm wishes Kristina Customer Care

Posted 4 years ago

“Easy to order and prompt delivery. Product very good.”

Helpful Report

Posted 4 years ago

Dear David, We are so pleased that your were able to find a product to meet your needs on our website and that you are completely happy both with it and with our delivery time. We know that at this sad time things are hard, so we try to make things a little easier by offering a wide range of quality products on an easy-to-use website and with a swift delivery service. We hope that our efforts have made things a little bit better for you and that your chosen item brings peace and comfort to you and your family. With best wishes Kristina Customer Care

Posted 4 years ago

“Very happy with my pendant and the service was excellent”

Helpful Report

Posted 4 years ago

Dear Emily, Thank you for also leaving a five-star review of our company. We very much appreciate it as we all work hard to provide an outstanding service and to offer high-quality products that bring comfort and peace. We very much appreciate you entrusting us with the delicate task of creating a special pendant for your grandaughter and for taking the time to leave us such a nice review. With best wishes Kristina Customer Care

Posted 4 years ago

“Ordered a ring! Looks gorgeous in person and fit beautifully (used their ring sizer before ordering) when we ordered it arrived within 6 days”

Helpful Report

Posted 4 years ago

Dear Ellie, We are delighted to hear that you are totally happy with the bespoke memorial ring that we recently crafted for you and that it fits perfectly. The little ring sizer that we send is very accurate and ensures a good fit. With something as special as a ring containing the ashes of a loved one, you want to be sure that everything is going to be ok, and we do our best to ensure that the whole process is as swift and stressfree as possible. We are sure that your ring will bring you comfort and that you will cherish it forever. With warm wishes Kristina Customer Care

Posted 4 years ago

“At a very difficult time, Cherished Urns provided a first class service. Extremely professional, and very caring. I am delighted with my ring, it's perfect. I would highly recommend them.”

Helpful Report

Posted 4 years ago

Dear Pauline, Thank you so much for leaving us such a lovely review. Your kind words are greatly appreciated as we all work hard to provide an efficient and caring service and to create amazing pieces of jewellery that bring comfort and that will be cherished forever. We are so pleased that you are totally happy with your bespoke memorial ring and we hope that when you contemplate its profound beauty your heat may be filled with happy memories that help you to find peace. We are delighted that our product and our service has led you to recommend us to others and that you selected us to complete this delicate task. With warm wishes Kristina Customer Care

Posted 4 years ago

“We ordered this beautiful urn having had our eye on it for a while. Urn is very nice quality with white metal and mother of pearl inlay. The order arrived very fast taking around 2 days. Thank you Cherished Urns xxx”

Helpful Report

Posted 4 years ago

Dear satisifed customer, We are so pleased that we were able to get your chosen urn to you quickly and that you were able to find one that caught your eye. We aim to offer a wide choice of high-quality urns at fair prices and to ship them quickly and well packaged to try and make things a little bit better at this sad time We hope that your chosen urn brings comfort and peace to you and your family. With warm wishes Kristina Customer Care

Posted 4 years ago

“I'm very pleased with my beautiful urn. My late husband was a proud veteran and the Union Flag design on the urn is perfect for him. The gold flag against the grey is beautiful. Slight problem with the box but this was quickly dealt with. A good company to deal with”

Helpful Report

Posted 4 years ago

Dear Larraine, We are so pleased that you were able to find an urn worthy to hold the ashes of your late husband on our website. We do our best to offer a wide choice of urns to suit all tastes and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. Thank you so much for leaving us your review, we very much appreciate it. With kind regards Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,945 reviews