Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,887 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutley delighted with my new ring and it will be something which I hold dear for the rest of my life. Thank you very much for such an impeccable service.”

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Posted 3 years ago

Dear satisifed customer, Thank you so much for taking the time to leave us your review, we are so pleased that you were happy with our service and with your chosen product. We are delighted that you entrusted us to create this special ring for you and that you are totally happy with it We are sure that wearing it will bring you comfort and peace and that you will cherish it forever. With kind regards Kristina Customer Care

Posted 3 years ago

“The Urn was delivered earlier than expected and is beautiful with it’s velvet bag, a unexpected surprise was the velvet chest it was in, it was actually nice to have something good happen in these times”

Helpful Report

Posted 3 years ago

Dear Doreen, We are so glad that you liked the velvet bag and box that our urns come in. We do our best to make this sad moment a little easier by making ordering easy, delivery fast, and adding those extra special touches. We hope that your chosen urn brings comfort and peace to you and your family. Thank you so much for your lovely review, it really means a lot to us. With warm wishes Kristina Customer Care

Posted 3 years ago

“Very beautiful design and gorgeous stone. Extremely pleased by the service I received”

Cherished Urns 5 star review on 1st February 2021

Helpful Report

Posted 3 years ago

Dear Abigail, We are delighted that you are totally happy with the lovely memorial ring that we recently created for you and with our service. We hope that when you wear it you may find comfort knowing that your loved one is still close by. Thank you for taking the time to leave us your review and for sharing the photo and video, we always love to see our satisfied customers. With best wishes Kristina Customer Care

Posted 3 years ago

“It arrived so stunningly beautiful ! The Ring is so well made and so cherished . Highly recommended x”

Helpful Report

Posted 3 years ago

Dear Alexandra, Thank you so much for leaving your review of our company and for giving us your recommendation. Also for sharing the photo of your bespoke memorial ring. We always love to see one of our creations on the finger, or in your case thumb, that it was designed for, and yours looks truly stunning. We are sure that wearing it will bring you much comfort and that you will cherish it forever. With warm wishes Kristina Customer Care

Posted 3 years ago

“Found the prosses very easy .”

Helpful Report

Posted 3 years ago

Dear Vivien, Thank you for also leaving your review of our company, we greatly appreciate it as we do our best to make shopping with us as swift, simple and stress-free as possible. We hope that our regular updates during the crafting of your memorial bead and ring helped to alleviate any worries you may have had. With kind regards Kristina Customer Care

Posted 3 years ago

“I would have given a 5 star review, but unfortunately, the customer service let them down. Whoever is answering customer emails need to be told that the use of exclamation marks should be kept to a minimum if used at all. One email I received they used an exclamation mark 3 times in 4 sentences. I was only asking for an update as my jewellery took longer than they had said. I had not received any updates from them, I had to do all the chasing. The ring I ordered is stunning so I can't fault them with that.”

Helpful Report

Posted 3 years ago

Dear Denise, thanks for your review and we're really happy that you are delighted with your ring! I'm sorry that the tone of our emails wasn't to your liking. The customer service team always try to reply in a friendly manner whilst also remaining professional. Many thank, Shari

Posted 3 years ago

“I am so pleased with my ring and the exceptional service.”

Helpful Report

Posted 3 years ago

“The urn I wanted has been out of stock for most of 2020 due to the pandemic. However whenever I emailed I was always contacted promptly & assured that it would be coming back into stock. Very glad I waited as the urn is perfect, I wanted something with a Tiffany feel to it as it was my sisters favourite jeweller.”

Cherished Urns 5 star review on 30th January 2021

Helpful Report

Posted 3 years ago

Dear Coleen, We apologise again for the long wait you had before we were able to get your chosen urn to you, but we are delighted that you feel that it was worth the wait. We hope that when you contemplate its fine details your heart may be filled with happy memories of the wonderful times shared with your sister and that these may bring you comfort and peace. Thank you so much for sharing your review and the lovely photo. With warm wishes Kristina Customer Care

Posted 3 years ago

“Just beautiful for my beautiful little grandchild Romany Elizabeth”

Helpful Report

Posted 3 years ago

Dear Shirley, We are delighted that you were able to encounter the ideal item for your beautiful little grandchild, and we hope that its loveliness may bring you comfort and fill your heart with peace. Thank you so much for finding a moment to leave us your review, we really do appreciate it a lot. With warm wishes Kristina Customer Care

Posted 3 years ago

“Delighted with the ring made from my partner’s ashes. Excellent service. Thank you”

Helpful Report

Posted 3 years ago

Dear satisifed customer, Thank you for entrusting us to create this special ring for you and we are so pleased that we have helped to reunite you with your partner again. We are sure that wearing this lovely piece of memorial jewellery will bring you comfort and that you will cherish it forever. Thank you for taking a moment to leave us your review, it is greatly appreciated. With best wishes Kristina Customer Care

Posted 3 years ago

“Absolutely amazing piece of jewellery, made and finished to the best of standard. I would recommend Cherished Urns.”

Helpful Report

Posted 3 years ago

Dear Carmen, Thank you so much for leaving us such a nice review and for sharing the photo of the bespoke memorial ring that we recently created for you. We are delighted that you are totally happy with the quality of your ring and with our service and that you feel able to give us your recommendation, we very much appreciate this. We hope that wearing your lovely ring will fill your heart with happy memories that bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 3 years ago

“Gorgeous piece. Quick delivery once made, amazing quality. Will cherish it forever”

Cherished Urns 5 star review on 29th January 2021

Helpful Report

Posted 3 years ago

Dear Emily, Thank you so much for leaving us your lovely review and for sharing the photos of the stunning piece of memorial jewellery that we recently crafted to your specifications. We are delighted that you are totally happy with your exquisite ring and with our service, and we hope that when you contemplate its profound beauty your heart may be filled with happy memories that bring you comfort and peace. With best wishes Kristina Customer Care

Posted 3 years ago

“What a great experience with Cherished Urns. The process was so easy and the communication outstanding. They really went above and beyond to get my jewellery to me for a special birthday and so happy I chose them to look after my mother’s ashes and incorporate them into some beautiful jewellery my family and I will cherish forever.”

Helpful Report

Posted 3 years ago

Dear Charlotte, Thank you for your lovely review and for sharing the photos of the special pieces of jewellery that you asked us to create for you and your family. We are delighted that you trusted us with the delicate task and we are so pleased that we have been able to reunite you with your mother. We work hard to create amazing pieces of jewellery with love, respect and attention to detail and to provide a caring and efficient customer service. We are delighted that you have been happy with our efforts and hope that these special pieces of jewellery will bring each of you comfort and peace. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent customer service throughout and I was reassured that my husband’s ashes had been received and were safely stored. They produced for me a beautiful ring within the timeframe given. Would highly recommend.”

Helpful Report

Posted 3 years ago

Dear satisifed customer, Thank you for leaving us such a nice review and for giving us your recommendation, it really means a lot to us. We are so glad that you found our update when we received the ashes was helpful and hopefully allayed any worries you may have had. We try to make the whole process as swift and stress-free as possible and we are delighted that you have been happy with our service and with your special ring. We are sure that you will find comfort wearing it and that you'll cherish it forever. With kind regards Kristina Customer Care

Posted 3 years ago

“Our Urn was delivered within a week, it is amazing! So beautifully made. Thank you so much.”

Helpful Report

Posted 3 years ago

Dear Amy-May, We are so pleased that you are happy with your chosen urn. We do our best to offer a wide selection of urns to suit all tastes and to deliver each one tastefully and securely packaged as quickly as possible, to try and make things a little bit better at this sad time. We hope that this lovely urn brings comfort and peace to you and our family. With best wishes Kristina Customer Care

Posted 3 years ago

“I recently ordered an Ocean Sunset Scattering Tube and a Going Home Keepsake Urn via the Cherished Urns website. The items were well packaged and arrived safely the next business day, delivered by Amazon Logistics in their branded packaging. It was easy to navigate the Cherished Urns website and ordering the items was straightforward with a range of payment options, including PayPal. Lovely items. Impressive customer service!”

Helpful Report

Posted 3 years ago

Dear satisifed customer, Thank you for taking the time to leave us such a detailed and positive review. We are delighted that you are totally happy with your chosen product and our service, we do our best to make everything as simple and fast as possible. We hope that your scattering tube helps to make the final farewell a peaceful and special moment or you. With best wishes Kristina Customer Care

Posted 3 years ago

“An absolutely beautifully designed urn which I chose to put my late partner’s ashes in. The design is Grecian which he would have liked and with a silver pewter finish, I couldn’t wish for anything more. The order arrived in a beautiful velvet lined box to keep the urn in, and best of all it arrived in two days.”

Helpful Report

Posted 3 years ago

Dear Jeffrey, We are so pleased that you were able to find an urn worthy to hold the ashes of your late partner on our website. We do our best to offer a wide selection of urns, to pack each one securely and tastefully, and to deliver them quickly, to try and make things a little bit easier at this sad moment. We hope that you will find comfort knowing that he rests peacefully in this special place. With best wishes Kristina Customer Care

Posted 3 years ago

“Fast delivery great service item as described money well spent for my grandad resting place thank you”

Helpful Report

Posted 3 years ago

Dear Michaela, We are so pleased that you were able to encounter an urn worthy to hold the precious ashes of your granddad on our website and that you were happy with the speed of delivery. We hope that it will bring you comfort knowing that he rests peacefully in this lovely place. Thank you so much for taking the time to leave us your review, it is greatly appreciated. With warm wishes Kristina Customer Care

Posted 3 years ago

“Fantastic customer service very speedy no issues at all very good quality for products”

Helpful Report

Posted 3 years ago

Dear Lynda, Thank you for also leaving us such a positive review of our company. We are delighted that you are happy with the quality o your chosen products and that purchasing from us was a smooth and swift process. We do our best to make everything as straightforward and stress-free as possible. With kind regards Kristina Customer Care

Posted 3 years ago

“Made it so easy to purchase my husbands urn so went back to them for my pendant for his ashes , here in days no hassles beautifully packaged will return”

Cherished Urns 5 star review on 26th January 2021

Helpful Report

Posted 3 years ago

Dear Debbie, We are delighted to hear that you are a returning customer and that you have been totally happy with both the urn and the memorial necklace that you have purchased from us. We do our best to make buying items from us a simple, fast, and stress-free experience so that our clients will return to us for any future needs. Thank you for leaving us your review, your kind words are much appreciated. With best wishes Kristina Customer Care

Posted 3 years ago

Cherished Urns is rated 4.9 based on 4,887 reviews