Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,879 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the quality of the rings and pendant I bought. Only downside was the wait for them.”

Helpful Report

Posted 2 years ago

Dear Anne-Marie, We are delighted that you love your chosen items of jewellery and apologise again that you had a longer than usual wait for them, but we are sure that you will agree that they were worth waiting for. Thank you for leaving us your review. With best wishes Kristina Customer Care

Posted 2 years ago

“Very professional company, I entrusted them with my husband, I was very pleased withe the rings I ordered for myself and my daughters, 2 silver and 1 gold. Took a little longer than I expected, but worth it. I would highly recommend.”

Helpful Report

Posted 2 years ago

Dear Kate, Thank you so much for trusting us with some of your husbands' precious ashes so that we could create these special rings for you and your family and you can be reunited with your husband and your daughters with their father. We know that you will all cherish your brings forever and wear them proudly. Many thanks for your lovely review and your recommendation and we appreciate your understanding of the slight delay in the making of your gold ring. With best wishes Kristina Customer Care

Posted 2 years ago

“Excellent service beginning to end, excellent quality, so pleased with my ring”

Cherished Urns 5 star review on 22nd December 2021

Helpful Report

Posted 2 years ago

Dear satisfied customer, Thank you so much for your lovely review and for sharing the photo of your special bespoke ring. We always love to see one of our creations on the finger that it was destined for and yours looks really lovely, so elegant. We are sure that you will wear it with much love and cherish it always. With warm wishes Kristina Customer Care

Posted 2 years ago

“Reasonably fast delivery. Good communication. Would recommend.”

Helpful Report

Posted 2 years ago

Dear satisfied customer, Thank you for your recommendation and positive comments. We aim to make every purchase as swift and simple as possible so we really appreciate your review and are pleased that you have been happy with your experience. With best wishes Kristina Customer Care

Posted 2 years ago

“Excellent service beautiful ring many thanks”

Helpful Report

Posted 2 years ago

Dear Liza, Thank you very much for taking the time to post your review and for your positive comments. We do our best to make purchasing a piece of memorial jewellery from us as swift and simple as possible so we are delighted that you have been happy with our service and that you love the bespoke ring that we crafted for you with much care, respect, and love. With best wishes Kristina Customer Care

Posted 2 years ago

“I had a ring made from my mums ashes, I can’t tell you what a comfort it has brought me knowing she is holding my hand forever. Thank you so much.”

Helpful Report

Posted 2 years ago

Dear Gemma, Thank you so much for your heartfelt review, it means so much to us to hear how our jewellery is helping people to cope with their loss. We are so happy that having your mum accompanying you again is bringing you comfort and we know that you will cherish your bespoke ring forever. With warm wishes Kristina Customer Care

Posted 2 years ago

“Iv had a few pieces of jewellery which are perfect in memory of my son Thanxx”

Helpful Report

Posted 2 years ago

Dear Mary, We are delighted that you have trusted us to create several pieces of jewellery for you so that your son can accompany you always. We hope that having him close again will bring you some comfort and peace. Thank you so much for taking the time to leave us your lovely review it is really appreciated. With warm wishes Kristina Customer Care

Posted 2 years ago

“All I can say it was beautiful”

Helpful Report

Posted 2 years ago

Dear Peter, We are so pleased that you are totally happy with your chosen item and we hope that it may bring you comfort and peace with its beauty. Many thanks for finding the time to leave us your review, it means a lot to us. With kind regards Kristina Customer Care

Posted 2 years ago

“When I placed my order for A ring with my Dads ashes in, your website stated it would be made and delivered within 7 days! The day after I placed my order and paid £495, I received an email to say it would in fact take 8 weeks because I had chosen Gold! Nowhere at all does it state this on your website or in any of your literature! By week 9 my Husband called to find out where my ring was and it seems it had been sat in your offices for 2 weeks with no work done on it! I eventually received my ring and to my horror you had made the wrong one! One of your staff had taken it upon themselves to manually change the product reference to a completely different ring (god only knows why)!! I think your company is a disgrace especially when dealing with something so sensitive as a loved ones ashes!!”

Helpful Report

Posted 2 years ago

Good afternoon, We are sorry to hear you had trouble with the information on our website regarding our gold timescales this information can be found on our website under each item in the order process information. This feedback however has since been passed back to our teams to see if we can make this any clearer for future orders. We do apologise that the process this time round had not been smooth for you and can see you have since been in contact with our customer service team Best wishes Cherished Urns

Posted 2 years ago

“Thank You Cherish Urns your service was excellent from start to finish… I never thought I’d have to order 2 memorial ashes so close Mum & Dad your with me always … beautiful pieces xx”

Cherished Urns 5 star review on 18th December 2021

Helpful Report

Posted 2 years ago

Dear Tracy, Thank you so much for your heartfelt review and for sharing the lovely photos of your matching ring and pendant. We hope that having your mum and dad with you again is helping you through this sad time and that when you contemplate the profound beauty of your bespoke pieces of jewellery your heart may be filled with many happy memories of the wonderful times you shared. With warm wishes Kristina Customer Care

Posted 2 years ago

“This Urn looks much better than the plastic Sweetie jar that the ashes came in. It's very expensive looking. More like a Wedgewood piece.I had quite a quick delivery, but it was a straightforward but careful delivery.”

Cherished Urns 5 star review on 17th December 2021

Helpful Report

Posted 2 years ago

Dear Vivien, We are delighted that you are totally happy with your chosen urn and we hope that knowing that your loved one rests peacefully in this beautiful place will bring you some comfort at this sad time. Thank you very much for taking the time to post your review and to send the lovely photos. With best wishes Kristina Customer Care

Posted 2 years ago

“I’m very pleased with my heart bracelet I ordered for my mum as she lost her husband a year ago cherished urn sent me a lovely message about our lost . Thank you for your likeness and it was very easy to do and all stuff come in lovely packaging .”

Helpful Report

Posted 2 years ago

Dear Mandy, We are sure that your mum will cherish this special bracelet forever and wear it with love. We are very pleased that you found it easy to order and that you appreciated the personal touches and lovely packaging that make our pieces of jewellery even more special. Thank you for leaving us such a nice review, your kind words mean a lot to us. With warm wishes Kristina Customer Care

Posted 2 years ago

“Beautiful jewellery fantastic service”

Helpful Report

Posted 2 years ago

Dear Louise, Many thanks for posting your review and for sharing the lovely photo of the beautiful bespoke ring that we recently created for you. We hope that wearing it may bring you comfort and fill your heart with peace. With warm wishes Kristina Customer Care

Posted 2 years ago

“Brilliant service and love the ring made for me. Thanks.”

Helpful Report

Posted 2 years ago

Dear Julie, Thank you very much for your lovely review. It means so much to us as we all work hard to provide an efficient and caring service and to create amazing products that will be worn with love and treasured forever. With warm wishes Kristina Customer Care

Posted 2 years ago

“Lovely urn mum would’ve loved it , really quick delivery and all I m a tasteful box and pouch”

Helpful Report

Posted 2 years ago

Dear Tim, We are very pleased that you were able to encounter the perfect urn to hold the precious ashes of your mum from the selection that we offer. We hope that you will find comfort knowing that she rests peacefully in this lovely place. Many thanks for taking the time to post your review, we very much appreciate it. With kind regards Kristina Customer Care

Posted 2 years ago

“Quick delivery but not a great product. I am not that pleased with the cardboard urn I bought to hold my Nanny's ashes. There is a small crease in the cardboard on the front of the lid. Although it can be turned to the back the picture doesn't line up. As it was packed in a roll of cardboard I cannot understand how the damage could have been missed. Unfortunately, I did not receive the instruction leaflet or sticker that is supposed to be included but did receive the tube of glue. After a couple of attempts, I was able to download the instructions in PDF form but feel this could have caused distress during an already emotional time. I did use the 10% discount code available to buy it and feel glad I didn't pay full price.”

Helpful Report

Posted 2 years ago

“Wonderful company to deal with. I have found great comfort having my ring with me and comfort in the closeness it gives me.”

Helpful Report

Posted 2 years ago

Dear satisfied customer, Thank you very much for your kind comments and we are so pleased that your bespoke ring is bringing you comfort when you wear it. We are so pleased that your shopping experience with us has been a positive one as we all work hard to provide an attentive and personalised service. With warm regards Kristina Customer Care

Posted 2 years ago

“My original order arrived very quickly but was too large so we returned it to you and ordered 2 smaller ones. Perfect fit for our purposes and lovely art work. You refunded the first order as you promised. Thank you.”

Helpful Report

Posted 2 years ago

Dear Mrs Lashley, We are delighted that the two smaller items that we sent fit your needs better and that you have been totally happy with the way in which we have handled your change of order and refund. We do our best to offer a warm and caring service so your kind words are very much appreciated. With kind regards Kristina Customer Care

Posted 2 years ago

“I have brought two beautiful charm necklaces from this company to pick our special girl RUBY'S ashes in and we love them so much xx”

Helpful Report

Posted 2 years ago

Dear Sarah, We are so pleased that you love your chosen pendants and we hope that having Ruby close again will help you through this sad time. Thank you very much for awarding us a five-star rating and for posting your review, it means a lot to us. With warm wishes Kristina Customer Care

Posted 2 years ago

“Urn was delivered within a couple of days in a lovely velvet case. The urn itself was better than the photo and I was well pleased with the whole process. I would highly recommend Cherished Urns ⚱”

Helpful Report

Posted 2 years ago

Dear Archie, Thank you very much for taking the time to leave us your review and for recommending our service. We are so pleased that your chosen urn exceeded your expectations and that you found the process to be quick and easy as we do our best to make this sad purchase as simple and swift as possible. We hope that your urn will bring some comfort with its loveliness. With best wishes Kristina Customer Care

Posted 2 years ago

Cherished Urns is rated 4.9 based on 4,879 reviews