Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,885 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,885 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would highly reccommend Cherished Urns to everybody. Yesterday i received my ring containing my Nana and Grandads ashes. The ring is perfect and so pretty. An amazing job done by Olivia. Fantastic service and excellent quality. The ashes that were unused were sent back to me. The ring was packaged brilliantly and the certificate of Authentication was a beautiful touch. Thankyou so much Cherished Urns.”

Cherished Urns 5 star review on 16th June 2021

Helpful Report

Posted 3 years ago

Dear Donna, Thank you so much for your detailed review and for sharing the lovely photos. Your ring looks amazing and we're sure that having your Nana and Grandad with you always will be of comfort to you and fill your heart with peace. With warm wishes Kristina Customer Care

Posted 3 years ago

“Very satisfied when received my order.”

Helpful Report

Posted 3 years ago

Dear Hung, We are delighted that you love the very special ring that we created for you and hope that when you wear it you will find comfort knowing that your loved one is again close by and accompanying you still. Many thanks for your five-star rating of our company it means a lot to us. With best wishes Kristina Customer Care

Posted 3 years ago

“Ordered 3 rings and they are absolutely stunning just what my sister wouod of picked”

Cherished Urns 5 star review on 14th June 2021

Helpful Report

Posted 3 years ago

Dear Amanda, Thank you so much for leaving us your review and for sharing the photo of one of your bespoke rings along with its certificate of authenticity All of our products come with one of these, naming the person whose ashes the piece of jewellery contains, as well as the name of the jeweller who created the item. We feel that these personal touches make each piece even more special and unique, and we're delighted to hear that your sister would have loved the rings. With best wishes Kristina Customer Care

Posted 3 years ago

“Priceless!”

Helpful Report

Posted 3 years ago

Dear Gordon, We are so pleased that you are totally content with the urn that you recently selected from our website. We do our best to offer a wide selection of high-quality urns and to ship them quickly and well packaged to try to make things a little bit easier at this sad time. Many thanks for your review, we really appreciate it. With warm wishes Kristina Customer Care

Posted 3 years ago

“The necklace was absolutely lovely, my mum loves it! Very impressed with the service, they were so respectful and put my mind at ease, making sure I knew when they had received the ashes etc. I called a couple of times with questions and everyone I spoke to was very kind and informative, I would definitely recommend the company.”

Helpful Report

Posted 3 years ago

Dear Carla, Thank you for your lovely review. We are delighted that our team were able to answer your questions and that you received an efficient and respectful service. We are so very happy to hear that your mum loves the bespoke necklace that you asked us to create for her and we are sure that wearing it will bring her comfort and peace. With warm wishes Kristina Customer Care

Posted 3 years ago

“Has taken a while to post my review because I had to get over how incredibly awful they were to deal with alongside the grieving of losing 2 much loved family members. After spending hours online searching for the "right" urn we ordered a very specific urn (companion) which on the Cherished Urns website showed as in stock available for next day dispatch but in fact in the end it took 9 weeks to receive it! From initial ordering on their site, all was good, but when I had received no dispatch email after a few days I called them as I thought it was odd. They then let me know that actually it wasn't in stock and was in fact on a container on the sea somewhere, but if I had not have called them I wouldn't have found this out as they clearly weren't going to call me! This non communication from them continued despite me telling them I had ordered this for recently departed Mother and Father in law who were sat on a shelf at the undertakers awaiting the urn for their final resting place. I contacted Shari the Cherished Urns Director and questioned why/how a company selling such sensitive items could be so insensitive, and why are they selling products they don't even have in stock, and especially if you discover you don't have the stock, why aren't you letting customers know? I got an apology-I wouldn't say real empathy or sensitivity - and a partial refund with a promise of the urn arriving in a couple of weeks, but the disgusting insensitive non communication still continued, and the customer care lady Kirsten even removed her name from her email when I was forced to chase it again - So unprofessional. The final insult was to be sent an email after waiting for nearly 9 weeks and losing the will to live - asking me if I would still be happy for them to dispatch to me?! Off another email went to the director who made more excuses and just really not understanding the distress caused by them to us. My experience of this company was truly awful and very upsetting for us a family, they didn't let us know any updates unless I chased them for it, because of their unprofessionalism and insensitivity, they turned what was already an upsetting time for us into a complete unnecessary awful nightmare. I would not recommend or use again and if I could rate them as a minus I definitely would. A company selling such sensitive items should not advertise and sell products as in and available for next day dispatch if they don't have them, and even worse not tell the customer! If anyone from Cherished Urns dares to challenge this honest true review, I swear I'm going to publish the whole thing, all your emails etc on every place I can think of!”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your feedback the last few months have been very difficult with our stock due to the climate and I do apologise for any lack of communication from our company We are currently reviewing our procedures and processes to try to ensure this doesn't happen again for any future customers, as well as looking to change the way in which we operate so this will not happen again. Thank you for your feedback this will be passed on to all relevant departments Best Wishes, Cherished Urns

Posted 3 years ago

“Absolutely beautiful jewellery. Second piece I have ordered as the standard of service and communication is impeccable.”

Helpful Report

Posted 3 years ago

Dear Amie, Thank you for returning to us to create another bespoke piece of jewellery for you. Repeat customers make us very happy as they confirm that we are doing things right, and we are delighted to hear that on both occasions you have been totally satisfied both with our service and with your chosen product. Many thanks for awarding us a five-star rating. With best wishes Kristina Customer Care

Posted 3 years ago

“Found them to be first rate both in timings to any communication and plenty of information sent regarding the order and how long it would be etc. I cannot fault Cherished Urns in any way and highly recommend them.”

Helpful Report

Posted 3 years ago

Dear Neil, Thank you so much for your positive review and for recommending our company. We try to make purchasing a piece of jewellery from us simple and swift and we are delighted that you are totally happy both with our service and with the piece of jewellery we created to your specifications, it looks absolutely lovely on the finger that it was destined for. With kind regards Kristina Customer Care

Posted 3 years ago

“I ordered a cremation ring and it is beautiful. The ordering and delivery process was super quick and easy and arrived promptly. Very happy with it and will look to be ordering again soon.”

Helpful Report

Posted 3 years ago

Dear Jazmin, Thank you for also leaving us such a lovely review, we very much appreciate it. We are delighted that you love the ring we crafted for you with much love, respect, and care and we look forward to creating further pieces of bespoke memorial jewellery for you in the near future. With best wishes Kristina Customer Care

Posted 3 years ago

“I was very happy with the service I received. Very easy & straight forward on line ordering & then fantastic customer service. Regular updates as to the status of my order & delivered well within the estimated delivery date. My necklace was packaged so nicely & a real personal touch for such a sensitive item. I absolutely love my pendant & have not taken it off....it is just what I wanted. 100% recommend Cherished Urns, a great service from start to end.”

Helpful Report

Posted 3 years ago

Dear Marie, Thank you so much for your lovely review. It means so much to us to hear from happy clients who appreciate the care and attention we put, not only into the item of jewellery but also into the packaging and the overall service we offer. We are sure that you will wear your bespoke necklace with much love and that this will bring you comfort kwowing that your loved one is still close to your heart and accompanying you always. With best wishes Kristina Customer Care

Posted 3 years ago

“Fantastic service, always in contact every step of the way!! Definitely 5* service… Highly recommended.”

Helpful Report

Posted 3 years ago

Dear Allison, Thank you so much for your five-star rating of our company and for recommending our services. We're delighted that our regular updates were helpful and hope that your chosen product will be cherished forever. With warm wishes Kristina Customer Care

Posted 3 years ago

“Ordered lovely necklaces for my two daughters that are gorgeous. Had a small issue with one of the chains but Cherished Urns dealt with it immediately. Lovely jewellery and excellent customer service. Would highly recommend Cherished Urns.”

Helpful Report

Posted 3 years ago

Dear Liz, We are so pleased that your daughters love their lockets and that our friendly team was able to take care of your little problem. We pride ourselves on our attentive and caring customer service so your kind words and positive review and very much appreciated by the team. Thank you so much for giving us your recommendation, it means so much to us, With best wishes Kristina Customer Care

Posted 3 years ago

“I was very impressed with the customer service and how quick my ring was made and delivered. I will definitely be using Cherished Urns in the future to have further jewellery made.”

Cherished Urns 5 star review on 13th June 2021

Helpful Report

Posted 3 years ago

Dear Lindsay, Thank you so much for your lovely review and for sharing the photo of the elegant teardrop ring that we recently created to your specifications. We always love to see our creation on the actual finger that it was designed for, and your looks truly lovely, so elegant and dainty. We are sure that you will find comfort wearing it and cherish it always. With warm wishes Kristina Customer Care

Posted 3 years ago

“Very quick delivery of products. Very well packaged in presentation box. Would highly recommend”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are pleased to hear that you are totally happy with your chosen products, their presentation, and the speed of delivery. We do our best to make purchasing things from us as quick and simple as possible and we hope that your chosen items bring comfort to you and your family. Many thanks for your review With warm wishes Kristina Customer Care

Posted 3 years ago

“Our urn came, very good quality and very fast delivery and looked exactly like the picture and description. Thank you”

Helpful Report

Posted 3 years ago

Dear Paul, We are so pleased that you were able to find an urn worthy to hold your loved one's ashes and that you felt that our description on the website was fair and accurate. Thank you very much for taking the time to leave us a review, we very much appreciate it, especially at this sad time. With best wishes Kristina Customer Care

Posted 3 years ago

“All done very fast and hassle free !, my ring looks & fits great, very good Company and would highly recommend.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, Many thanks for your positive review and five-star rating of our company. We try to make purchasing a piece of memorial jewellery from us a swift and stress-free process, so we very much appreciate your kind words and recommendation. With best wishes Kristina Customer Care

Posted 3 years ago

“The ridged cross necklace was beautiful, and so easy to fill with ashes, my daughter loved it. The delivery was very quick and I was kept updated at every step. Would use Cherished Urns again.”

Helpful Report

Posted 3 years ago

Dear Johan, We are so pleased that you found the self-fill necklace you chose easy to fill with the little funnel that we provided, and that your daughter is happy with it. Thank you so much for leaving us a positive review and we are so pleased that we were able to get this item to you quickly. We look forward to serving you again in the future. With warm wishes Kristina Customer Care

Posted 3 years ago

“Cherish staff couldn’t help me enough,they answered all my calls and emails promptly .the ring we ordered was delivered on time and was a beautiful tribute to my aunties son which she wears all the time and feels like he is closer to her . Thank you cherish x”

Helpful Report

Posted 3 years ago

Dear Jane, Thank you so much for your positive comments in your review. They really mean a lot to us as we all work hard to provide a caring and respectful service and to create amazing pieces of jewellery that bring comfort and peace. We are delighted that your Aunite loves the ring you asked us to make for her and that she is finding it comforting to wear it and feel her son close by. With best wishes Kristina Customer Care

Posted 3 years ago

“I am delighted with my ring with my Sons ashes . Fabulous . Thank you so much xx”

Helpful Report

Posted 3 years ago

“I can not say enough positiveness about the company the speed in which we got the product, the lovely lady who was so understanding and treated us with such compassion. And finally the ring was so beautiful, special in so many ways. I would definitely recommend this company and their quality products. Thank you”

Helpful Report

Posted 3 years ago

Dear Zoe, Thank you so much for your lovely review, and for giving our company your recommendation. Your kind words mean so much to us as we pride ourselves on our compassionate and attentive service and in creating amazing pieces of jewellery that will be cherished forever. We are delighted that the special ring that you asked us to create for you has met your expectations and we are sure that you will wear it with much love and pride. With best wishes Kristina Customer Care

Posted 3 years ago

Cherished Urns is rated 4.9 based on 4,885 reviews