Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,879 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 22nd November 2024

Wendy Logan

Cherished Urns 5 star review on 8th November 2024

Rachael Pereira

Cherished Urns 5 star review on 5th November 2024

Anonymous

Cherished Urns 5 star review on 20th October 2024

Karla Evans

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to ordered and very quick delivery”

Helpful Report

Posted 2 years ago

Dear Donna, We are pleased that you found ordering to be easy and that we were able to get your chosen product to you quickly. We do our best to make everything as swift and straightforward as possible to make this sad purchase as easy as we can. Thank you very much for leaving us your review, we really appreciate it. Warm wishes Kristina Customer Care

Posted 2 years ago

“I wanted a small urn to hold some of my wife’s ashes. I’m very pleased with the heart I puchased.”

Cherished Urns 5 star review on 30th July 2022

Helpful Report

Posted 2 years ago

Dear satisfied customer, Thank you for your positive review and for sharing the photo of the Polurrian Heart Keepsake Classic Brushed Pewter Adult Cremation Urn that you selected to hold some of your wife's precious ashes. We hope that when you contemplate its loveliness your heart will be filled with many happy memories of the wonderful times you enjoyed together and that these may bring you some comfort and peace. With warm wishes Kristina Customer Care

Posted 2 years ago

“I ordered a small silver heart pendant and within a week it was delivered to me ashes installed. It was exactly as described and I was impressed on how quickly it was sent to me. I was hoping to put a photo inside the heart but I think it might be a bit small. It’s a pity that installing a photo wasn’t part of the job. I would have happily paid extra for it. But I’m still very happy with the product.”

Helpful Report

Posted 2 years ago

Dear Evelyn, We are delighted that you love the heart-shaped locket that we created for you with much care and respect. We know that you will wear it in loving memory of someone very special and that you will cherish it forever. With regards to inserting a photo, most good jewellers will be able to do this for you as it is rather fiddly due to the small size. Many thanks for taking the time to post your review, we are so pleased that you have been happy with our service. With best wishes Kristina Customer Care

Posted 2 years ago

“I brought two scatter tubes for our ashes and they are lovely and I’m really happy with them. They are larger than they look on the photo”

Cherished Urns 5 star review on 29th July 2022

Helpful Report

Posted 2 years ago

Dear Elaine, We are delighted that you are happy with the two scatter tubes that you selected and thank you for sharing the lovely photo of them. These versatile tubes are ideal for the temporary storing of ashes, and for travelling with them, and, the special push-in lid assures that scattering is a calm and beautiful moment. Many thanks for leaving us your review, we really appreciate it. Warm wishes Kristina Customer Care

Posted 2 years ago

“Excellent to deal with from the request for the brochure, which came the next day, and throughout my dealings with staff. Always so compassionate and caring during such an upsetting period. I love my choice of ring and wouldn't hesitate to recommend Cherished Urns to anyone who has the need for this type of service. Well done to all involved , and a heartfelt thank you x”

Helpful Report

Posted 2 years ago

Dear Elaine Thank you for also leaving us such a nice review of our company, your kind words are very much appreciated as we do our best to provide an efficient and caring service and to help our clients to choose the perfect item at this sad time. We are sure that you will wear your bespoke ring with much love and that you will cherish it forever. Best wishes Kristina Customer Care

Posted 2 years ago

“I'm in love with my necklace my dad is always with me.”

Helpful Report

Posted 2 years ago

Dear Kelly, We are delighted to have reunited you with your dad through the Unisex Solace Cross Memorial Ashes Pendant with Fine Crystal that we created for you with much care and respect. We know that having him always close to your heart will fill you with many happy memories that will bring you comfort. Many thanks for taking the time to leave us your review, we really appreciate it. Best Wishes Kristina Customer Care

Posted 2 years ago

“Purchased a Beautiful Square wooden Urn to keep my Husbands treasured Ashes in. Just what was hoping for. Excellent product & speedy delivery. Thank-you”

Helpful Report

Posted 2 years ago

Dear satisfied customer, We are so pleased that you were able to find the perfect urn to hold the precious ashes of your husband and we hope that the natural beauty of your chosen urn will bring you comfort knowing that he rests peacefully in this beautiful place. Thank you so much for your five-star rating of our service and for your positive comments, they mean a lot to us. Warm wishes Kristina Customer Care

Posted 2 years ago

“This is my second ring i have bought i did buy both as a thumb ring which i measured correctly but both are too small however they are beautiful with a quick and smooth service”

Helpful Report

Posted 2 years ago

Dear Carol Thank you for returning to us for a second unique ring. We are sorry to hear that neither fitted your thumb correctly. This can depend on the time of day that you made the measurement, as strangely thumbs vary more throughout the day than other fingers! We do offer a resizing service if you would like us to carefully make the ring the ideal size for you. Many thanks for your review we are so pleased that you have been totally happy with our service. Warm wishes Kristina Customer Care

Posted 2 years ago

“Order 4 rings 1 charm with mums ashes in absolutely love them all family over the moon with them fantastic service really helpful when I had to make a call regarding my order packaging fantastic thak you very much”

Helpful Report

Posted 2 years ago

Dear Adrian, Thank you very much for your positive comments and for trusting us to create these five unique pieces of memorial jewellery for you and your family. We are delighted that you all love your chosen items and we are sure that you will wear them in memory of someone very special and cherish them forever. With warm wishes Kristina Customer Care

Posted 2 years ago

“I am very impressed by the choice of products, the speedy delivery and the quality of my purchase.”

Helpful Report

Posted 2 years ago

Dear Susan, We do our best to offer a wide choice of quality products at fair prices and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. We, therefore very much appreciate your review and are delighted that you have been happy both with your chosen item and with our service. With best wishes Kristina Customer Care

Posted 2 years ago

“Very professional service. Ring exactly like caralouge photo”

Helpful Report

Posted 2 years ago

Dear Glinys, We are so pleased that your chosen ring has met your expectations as we do our utmost to fairly represent all of our products and to provide a caring and personalised service. Many thanks for posting your review and for awarding us a five-star rating, we really appreciate it. With kind regards Kristina Customer Care

Posted 2 years ago

“I recieved my Mum and Dad's ashes in my ring and it's absolutely beautiful❤❤ it took a little while but so worth the wait..a real comfort.. thankyou 🙏”

Helpful Report

Posted 2 years ago

Dear Juliet, We are so pleased that you are finding it comforting to be reunited with your mum and dad through the very special ring that we recently created for you. Thank you very much for taking the time to leave us your lovely review, it means so much to us to hear how our jewellery can help people to get through a sad time. With warm wishes Kristina Customer Care

Posted 2 years ago

“The service we received was very good we were kept informed as to how are order was progressing and we were extremely happy with are purchases when we received them”

Helpful Report

Posted 2 years ago

Dear Gary, Many thanks for your lovely review and for awarding us a five-star rating. We are delighted that you and your family are happy with your chosen items and we are sure that each one of you will wear them with much joy at having a loved one close again. With best wishes Kristina Customer Care

Posted 2 years ago

“Going to be honest, easy to order, quick delivery but the inside of the velvet box was awful. Discoloured and frayed, however, the urn was beautiful. I took pictures and wrote a really stroppy email saying how disgusted I was and shouldn’t have to deal with this as I was grieving the loss of my son. A wonderful, kind hearted, caring lady by the name of Ellie called me an hour after I sent my email. She apologised profusely, admitted this should not have come out to me like this and was so apologetic and was kindness herself. She went to the warehouse, personally sorted me one out, thoroughly checking it over and had it sent out by the morning post the next day. The customer service of this company is incredible and Ellie is an absolute credit to the company. Alright, this should not have happened, however, it was all sorted with an hour and a half after I received it. The second box and urn are perfect and definitely value for money. I highly recommend using them.”

Helpful Report

Posted 2 years ago

Dear Leslea, Thank you so much for your detailed review and for your understanding. We apologise again that you had to experience this oversight but we are delighted that our amazing team were able to sort things out quickly and to your entire satisfaction. We very much appreciate your recommendation of our service. With warm wishes Kristina Customer Care

Posted 2 years ago

“All very nice and received”

Helpful Report

Posted 2 years ago

Dear Clare, Thank you for also leaving us your review of our company, we really appreciate your five-star rating of our service and each of the five items that you recently purchased from us. We are sure that each one will be worn with much love and cherished always. With best wishes Kristina Customer Care

Posted 2 years ago

“Very helpful service there for any questions you may have and the jewellery they produce is amazing this is the second ring I have had done now and absolutely love both so thank you so much”

Helpful Report

Posted 2 years ago

Dear Emma, Thank you for also giving us a five-star rating for our service. We very much appreciate your positive comments as the team works hard to provide a caring and effiecnt service and to create amazing pieces of jewellery that will be worn with love and cherished forever. With best wishes Kristina Customer Care

Posted 2 years ago

“wide choice - good value and excellent delivery - mine arrived next day - happy bunny”

Helpful Report

Posted 2 years ago

Dear Christine, We do our best to offer a wide selection of quality products at fair prices and ship them quickly and well-packaged to try and make this sad purchase as swift and smooth as possible. Many thanks for taking the time to leave us your review, we are most grateful. With warm wishes Kristina Customer Care

Posted 2 years ago

“I absolutely love my beautiful bracelet ! Thankyou !”

Helpful Report

Posted 2 years ago

Dear Pollyanna, We are delighted that you love the bespoke memorial bracelet that we recall created to your specifications. We hope that having your loved one accompanying you again may bring you comfort and peace. Thank you very much for taking the time to leave us your review, it means a lot to us. With best wishes Kristina Customer Care

Posted 2 years ago

“The urn is for me to save some of my precious husbands ashes. It's so beautiful. It will take pride of place on my windowsill.”

Helpful Report

Posted 2 years ago

Dear Patricia, We are delighted that you were able to encounter the perfect urn to hold some of the precious ashes of your husband. We hope that when you contemplate its beauty sitting on your window sill you may find comfort knowing that he rests peacefully in this lovely place. Many thanks for posting your review we really appreciate you taking the time to do so. With warm wishes Kristina Customer Care

Posted 2 years ago

“Lovely company, beautiful jewellery. Answered emails promptly & my order was delivered on time.”

Helpful Report

Posted 2 years ago

Dear Heather, Thank you for also leaving us such a nice review of our company. We are delighted that have been happy with our service and with your chosen ring as we all work hard to make the whole process as swift and stress-free as possible. With warm wishes Kristina Customer Care

Posted 2 years ago

Cherished Urns is rated 4.9 based on 4,879 reviews