CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,232 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“because i live in the republic of Ireland I had to pay in excess of 25 per cent extra vat without getting any credit for the UK vat----- this is penal so I wont be buying from UK anymore.”

Helpful Report

Posted 2 months ago

Hello Pauline. When a customer places an order from an address which is outside of the UK, UK VAT is automatically deducted during the checkout process. I have checked and this was correctly applied to your order, you can see on your order confirmation that no UK VAT was added to your purchase. You will have been charged VAT at your local rate in Ireland. Kind Regards, Jo - Cheerful Soles

Posted 2 months ago

“Delivery good. Alegria Verona sandal. Really wanted to like and keep. Replaceable insole seems like good idea however in the pair I received the leather of the shoe would not remain covered by the insole leaving hard leather edges to irritate foot. Maybe I was just unlucky. Added to this I had to pay for return and post office advised because of value had to go special delivery and this was over £9.”

Helpful Report

Posted 9 months ago

Hi Angela. Sorry to hear that the sandals weren't right for you. There is an edge round the deep insoles in all Alegria sandal styles. We do offer free UK delivery for all our orders and I see that you opted for this. Most companies charge for either delivery or returns (sometimes both). Most of our customers choose Royal Mail second class small parcel or an online tracked postage such are Royal Mail tracked 48, which would have been £3.39 for the sandals you sent back - they even come to your door to collect and bring a postage label with them. Kind Regards, Jo - Cheerful Soles

Posted 8 months ago

“Disappointed that CheerfulSoles use Evri to deliver their goods, I have had bad experiences of Evri and so had to pay extra for Royal Mail delivery.”

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Posted 1 year ago

I'm sorry to hear that you have experienced problems with EVRI. We have a great relationship with our local couriers who call everyday, as do most of our customers. We rarely experience problems with this company, however we do, as you say offer Royal Mail as an alternative. I hope that you are happy with you new Joya Shoes. Kind Regards, Jo - Cheerful Soles.

Posted 1 year ago

“I trusted your foot size chart for US and UK and ordered my shoes. Your chart says US 8 1/2 size is UK size 8. When I placed an order of UK size 8 and I received US 9 size. Which is wrong information on your website. Please fix it.”

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Posted 1 year ago

Hi Thanks for taking the time to leave a review. This confusion has happed due to the fact that Joya don't size their footwear like other shoe brands. They increase in thirds, using a Joya EU size chart. I can assure you that the accurate conversion of a US 8.5 is UK 8. However the Joya size conversion of a US 9 is 42 1/3, which they state is a UK 8. It's pretty confusing and that's why we only sell in UK whole and half sizes. Please get in touch if you need any further help. Kind Regards, Jo

Posted 1 year ago

“Great service always. I bought replacement inner soles for Joya shoes this time and although they are genuine Joya, the inner soles are thin and lack support and shape. I've always been delighted with shoes from Cheerful soles. I didn't report it to the company..”

Helpful Report

Posted 2 years ago

Hi Vivienne. It's such a shame that Joya don't offer a replacement insole that matches the ones which come with the shoes you originally purchased. I have fed your comments back to Joya UK. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Disappointed that returns were not free this year. Bought shoes last year and returns were free. There was nothing to inform this had changed. Had I been aware I would not have ordered shoes.”

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Posted 3 years ago

Thank you for completing a review for us. We have never offered free returns for items being returned for a refund (except where an item is faulty). We do offer free delivery for all UK orders. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very nice sandals but (there's always a 'but') the colour is very sparkly and shiny; I may have ordered a size that's too big. I'm very sorry that I'll have to return them.”

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Posted 3 years ago

Hello Diane. I am sorry to hear that the sandals you ordered are a too big. Alegria are known fot their metallic leathers and added sparkle. Once we receive the sandals back at Cheerful Soles we will immediately process your refund. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Had to return my shoes to replace with bigger size”

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Posted 4 years ago

Thanks for taking the time to leave a review Heather. It's good to hear that you got the right size in the end and were able to make use of our free exchange service. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I like the shoes, but unfortunately they are being returned. I didn’t find the IDZoom shoe comfortable with its rocker sole, and Laura wasn’t wide enough. Also they do not follow the criteria set by my foot consultant for a stiff soled shoe.”

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Posted 4 years ago

Thanks for completing a review, I am sorry to hear that the shoes weren't quite right for you. We are always happy to discuss peoples requirements and we are quite used to chatting through podiatrist shoe criteria and advising accordingly. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I’ve got degenerative discs, sacroiliac joint dis-function and more recently herniated discs in thoracic region and neck - my back is totally shot. Although these are comfortable as soon as I start moving I’ve been getting numbness in my right foot - I suffer mainly with the right side of my body. I’ve worn these shoes and as I say they feel comfortable but I just can’t seem to get use of them when I walk further than a few metres. I’ve used other specialists shoes but this is the only time I’ve experienced this. I’m hoping it will improve or they will be added to my charity bag!”

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Posted 4 years ago

Thanks for taking the time to leave a review Nicola. I'm sorry to hear that you have such a painful condition. It must be really frustrating - especially finding footwear. I hope that the Joya work out for you and that although you're a little disappointed with the shoes - I hope service you recevied from us met your expecations. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Thank you so much for beautiful sandals. They are so comfortable and great looking, can wear anywhere. Thanks for prompt,stress free service. Will certainly be doing business again.”

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Posted 4 years ago

Thank you Rosemarie, I'm pleased to hear that you like your new Sandals. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“First time worn the shoes chaffed the skin off the top of the 4th toe on my right foot. It's where the leathers are joined in the upper just below the laces.”

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Posted 4 years ago

I'm sorry to hear this William, you may find that the leather will stretch over time. Please get in touch if you need more help. Kind Regards, Jo Gill - Cheerful Soles

Posted 4 years ago

“The edge of the left insole gave me a blister that was painful for a couple of days- such that I had to wear other shoes.”

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Posted 5 years ago

I'm sorry to hear this Peter and it's very unusual for a Joya shoe to create this problem. Please get in touch if you need any more help or advice. Kind Regards, jo - Cheerful Soles

Posted 5 years ago

“not very helpfullWould have given good result except for delivery . Del. 5 after expected date. Delivered before showing out for del.”

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Posted 5 years ago

Hello Trudy. I am sorry that your shoes took longer than expected to reach you. They seem to have been delayed at the national sorting hub for My Hermes. I hope that you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“The CheerfulSoles staff were very helpful. However, the delivery agent, My Hermes, took my shoes to the wrong address. This was a real pain.”

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Posted 5 years ago

Thanks for the review Mr Berridge, the main thing is that you got your shoes in the end. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“I know when I ordered the shoes that the delivery was 7 working days but I waited longer. Unfortunately other companies can offer a much quicker service. For example I ordered from one company on Saturday and received the goods on Monday.”

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Posted 6 years ago

I'm sorry that you had to wait longer than was estimated. On this occasion we fell outside of our service standard due to circumstances beyond our control. Please rest assured that the refund for your returned shoes will be processed as soon as we receive them back at Cheerful Soles. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

CheerfulSoles is rated 4.9 based on 1,232 reviews