CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,217 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 14th January 2025

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service in these difficult times, fast delivery and an awesome product. My daughter’s feet have never felt so comfortable. Thank you.”

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Posted 4 years ago

That's great to hear Susan, Thanks for taking the time to leave us a review. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“The staff are very helpful. Either in store or online.”

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Posted 4 years ago

Thank you Gwyneth. Cheerful Soles doesn't have a store that you can visit, however Helen Midgleys in Grassington is also owned by Kate. Either way, you will always find a smile on our faces. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very quick delivery. I ordered from the Netherlands. Will definitly order again.”

CheerfulSoles 5 star review on 31st July 2020

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Posted 4 years ago

Thanks for the review Edith. Love the photo! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very friendly and helpful information over the phone. Clear and easy to buy online. Very fast delivery. Thus I love Cheerful Soles😍. I wish you carried a larger variety of Alegria clogs!!”

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Posted 4 years ago

Thanks Ulrike. We will keep that in mind when we place our next order. There wasn't a big selection to choose from for Spring Summer. Thank you for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Just received my new inner soles for my Algeria sandals,had to wait a while for my size to come back in stock but so worth the wait,popped them into my sandals and it’s like having a new pair of sandals without having to buy a new pair”

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Posted 4 years ago

Thank Christine! We love the fact that you can revive an old pair of shoes, sandals or boots from Alegria. Thanks for being patient while we waited for more stock. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Excellent service. Excellent product. Will buy again - soon!”

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Posted 4 years ago

Thanks Margaret. Great to hear that you like your new Joya Shoes and that you were happy with our service. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Knowledgable, easy to talk to, understanding and problem solved. Thanks.”

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Posted 4 years ago

Thanks Sue. I hope that you like your new Alegria Clogs. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“In recent years I’ve had problems with my knee and ankle ultimately requiring a replacement of the former and a fusion of the latter. In a lot of discomfort with both and it’s impact on my back. My podiatrist recommended my shoes ( Joly ) and I’ve been delighted with them. The motion sole shoes took some getting used to but really helped in the early days but gone on to but a couple of emotion sole shoes since. Very good dealings with the company. Felt that I needed to talk to someone and they were helpful and caring. These shoes aren’t cheap and whoever I dealt with was not “pushy”.”

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Posted 4 years ago

Thanks for taking the time to complete a review Shaun and it's great to hear that you have found footwear for what sounds to be a painful condition to your knee and ankles. We love to talk to our customers and will always try to help with more advice where we can. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I appreciated the prompt very helpful response to my initial enquiry and the consequential efficient fulfilment of my order. Love Alegria Clogs and always get compliments when wearing them. Jan”

CheerfulSoles 5 star review on 20th July 2020

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Posted 4 years ago

Thanks Janet. No problem at all. Great to hear that you like your new Alegria Classic Clogs. I love this pattern. Best wishes from us all at Cheerful Soles

Posted 4 years ago

“Happy with all aspects of the service and particularly the most comfortable shoes ever! More boot styles please!”

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Posted 4 years ago

Thanks for the review Michele. We will be getting some more Alegria Boots in for Autumn / Winter. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Extremely happy with my purchase. Straightforward and very prompt delivery. I recommend CheerfulSoles highly.”

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Posted 4 years ago

Thanks Lynda. I hope you like your new Waldlaufer shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Amazing shoes. Very comfortable and excellent for feet and back problems!”

CheerfulSoles 5 star review on 19th July 2020

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Posted 4 years ago

Thanks for taking the time to complete a review for us Matthew. Great to here that you like your new Joya Shoes, and that they help with your foot / back problems. Kind Regards from us all at Cheerful Soles

Posted 4 years ago

“Very pleased with my purchase. My shoes are super comfortable just as advertised. Always have brilliant service from CheerfulSoles. They are very reliable and trustworthy”

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Posted 4 years ago

That's lovely to hear, thank you Anne. It's great to hear that you are happy with your new Joya Shoes too. Kind Regards from us all at Cheerful Soles

Posted 4 years ago

“Very helpful and polite staff who were able to organise my exchange efficiently. Lovely soft leather very comfortable. Surprisingly un-butch looking for a man's shoe. Can only afford them if in the sale however. Thankyou cheerful soles .”

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Posted 4 years ago

Thanks Anne and sorry that we couldn't help with a ladies style over size UK 8. Kind Regards from us all at Cheerful Soles

Posted 4 years ago

“Customer service was helpful with my enquiry on sizing. This is my second pair of Joya trainers. I have flat foot and bunion, but Joya makes brisk walking a bliss for me. It's true that walking in Joya is like walking on clouds. My order took 14 days to arrive. Not sure if it's due to Covid-19.”

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Posted 4 years ago

Thanks for taking the time to complete a review for us Mei and I'm pleased to hear that you like your new Joya Shoes. Apologies for the delay in postage to Singapore which I suspect was effected by COVID. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I phoned up to get some advice on the best choice of shoes for my next purchase and was extremely impressed. These guys really listen and know their stuff. Their advice was spot on and I'm thorough delighted with my new pair of Joya (Rachel) shoes. These shoes give great pleasure and Cheerfulsoles are a pleasure to deal with. Win - win.”

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Posted 4 years ago

Thanks Gill. That's great to hear and we're pleased to know that your new Joya Rachel shoes are spot on too. Kind Regards from us all at Cheerful Soles

Posted 4 years ago

“The one place to look for Joya shoes in the UK. Don't bother looking anywhere else”

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Posted 4 years ago

Thanks Gill. We work closely with Joya UK to make sure that we offer every style available. Thanks for shopping with us. Kind Regards from us all from Cheerful Soles

Posted 4 years ago

“Good quality shoes. Thank you for a pleasant online shopping experience.”

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Posted 4 years ago

Many thanks for the review Richard. We're pleased to hear the you found your shopping experience a pleasant one. We hope that you like your new Joya Shoes. Best wishes from us all at Cheerful Soles

Posted 4 years ago

“Great shoes! After ankle fusion finding something comfortable is like finding a needle in a haystack - these trainers do the job perfectly! So well I'm even considering ordering another pair for when these are old, are they a standard well stocked item?!”

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Posted 4 years ago

Hi Charlotte, this is Jo from Cheerful Soles. That's great news to hear that you have found something that works with what sounds like a really painful condition. The Waldlaufer Rocker sole range has sold really well this season and though we can't guarantee that the exact colour / style will be available, we certainly plan to continue with the rocker sole range and so will have Autumn / Winter and Spring / Summer versions on the site. Thanks for taking the time to complete a review for us. Kind Regards from us all at Cheerful Soles. :-)

Posted 4 years ago

“Really easy to deal with. Excellent customer service, very responsive. Needed to exchange my order as needed a larger size...all very easy. Totally satisfied!”

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Posted 4 years ago

Thanks for the review Jane. Great to know that the larger size worked for you. We understand that sometimes the size isn't quote right so we offer a first exchange free service for UK addresses on full price items purchased from us. Best wishes from us all at Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,217 reviews