CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,217 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 14th January 2025

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of Joya Shoes from Cheerful Soles. I LOVE the shoes and they were delivered promptly. I will definitely by from you again.”

CheerfulSoles 5 star review on 3rd August 2019

Helpful Report

Posted 5 years ago

Thank you Arah, that's great to hear. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“I found the staff at cheerful soles very helpful.”

Helpful Report

Posted 5 years ago

Thank you Miss Johnson, Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Good prices. swift delivery.”

Helpful Report

Posted 5 years ago

Thank you! kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“I was very pleased with CheerfulSoles, Product and cost, however need to explain the shipping process that occurs when it leaves the UK. Example: the tracking # we receive when its shipped, can not used. I guess I am suggesting provide additional information or estimated timing to receive product. My shipment took 8 days and WILL use this site again.”

Helpful Report

Posted 5 years ago

Hi Thomas. Thanks for the feedback, I agree that providing tracking numbers, especially for overseas deliveries like yours would be better customer service. We will look at building this into our shipment process. I hope that you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Superb product at an exceptional price promptly delivered.”

Helpful Report

Posted 5 years ago

Thanks Peter. I don't think that we could have asked you to say more :-). Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“I have plantar fasciitis and have found these sandals really comfortable to wear. I have bought various insoles with varying degree of success to alleviate the pain. I can wear these sandals for much longer periods of time, even up to a whole day, without changing footwear. Such a relief!”

CheerfulSoles 5 star review on 29th July 2019

Helpful Report

Posted 5 years ago

Thanks Corinne. The foot beds in the sandals you bought are really soft so I'm not surprised that you find them better than anything else you have worn. Thanks for the feed back. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“All the team was most helpful and cooperative. I will definitely continue shopping in "cheerfulsoles". Thank you very much.”

Helpful Report

Posted 5 years ago

Thank you David, glad we could help. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“My American daughter in law gave me my first pair two years ago and I have worn them continually since. Have lost count of the passing strangers who have stopped me to say "I love your shoes! Where did you get them?" Finally discovered your UK website and immediately ordered another pair!”

Helpful Report

Posted 5 years ago

Thank you Yvonne that's nice to hear. Just to let you know that I have just put some new styles on the website. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Fantastic products, best prices, and great service. This is my third purchase from Cheerful Soles, highly recommended.”

Helpful Report

Posted 5 years ago

Thanks Vivienne, I hope you are enjoying your new Joya Shoes. I'm just putting on the new Autumn arrivals which should be available to order online in a few days. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Efficient despatch. Alegria sandals comfortable, well made and instantly wearable, as no breaking in necessary.”

Helpful Report

Posted 5 years ago

Thanks Alison. I love the patter of the sandals that you ordered. Just hope that it stops raining now so that you can wear them!! Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Very impressed with and thankful for the service provided by staff.”

Helpful Report

Posted 5 years ago

Thank you. I hope that you have now received your shoes. We're pleased to know that you were happy with our service. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Lovely customer service and quick delivery.”

CheerfulSoles 5 star review on 23rd July 2019

Helpful Report

Posted 5 years ago

Thank you, that's great to hear. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“this is a second time I bought from CheerfulSoles , Grate service and follow up”

CheerfulSoles 5 star review on 22nd July 2019

Helpful Report

Posted 5 years ago

Thank you Naser, especially for coming back to us for more. I'm please that you were happy with our service and the Joya Shoes you bought. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“6 pairs of Alegria so far after both foot operations. Love them to bits, fashionable comfort, amazing quality My partners has just bought three Joya trainers he said the best comfort ever What would we do without cheerful soles”

Helpful Report

Posted 5 years ago

Ah, thank you. I'm please to hear that you have found us and more importantly both found shoes that you love to wear, not have to wear. Kind Regards, Jo -Cheerful Soles

Posted 5 years ago

“As always, delighted with the alegria shoes. Arrived sooner than expected, so an extra bonus as I could wear them a couple of days sooner than anticipated. Very efficient.”

Helpful Report

Posted 5 years ago

Thanks Olwen. I think that you may have bought the last pair of these. Customers have loved the lighter coloured sole unit so we will definitely expand on this style next Summer. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Great selection, prices and super fast delivery”

Helpful Report

Posted 5 years ago

Thanks Elisabetta. I'm pleased to see that you managed to take advantage of our Joya Sale. Thanks for taking the time to leave us a review. kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Very comfortable. Very shock absorbing. Look good too.”

CheerfulSoles 5 star review on 20th July 2019

Helpful Report

Posted 5 years ago

Thanks for the review Pamela, I am pleased to know that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Prompt delivery, exactly what I had ordered.”

Helpful Report

Posted 5 years ago

Hi Judith, thanks for the review. I'm pleased to hear that you are happy with the Joya Shoe and Sandal that you ordered. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Excellent service, good value, quick delivery and I was really impressed that they emailed to check that my order for 2 identical pairs of shoes was correct. Would definitely use again and recommend to others”

CheerfulSoles 5 star review on 11th July 2019

Helpful Report

Posted 5 years ago

Thanks Jackie, you never know when a customer orders 2 pairs of the same style and colour. We're an internet shop but staffed by real people who care about the service we deliver. We always want to make sure that our customer service is as good as the shoes we sell. Kind Regards, Jo - Cheerful Soles. I hope that you like both pairs of your new Joya Sandals :-)

Posted 5 years ago

“Delivered earlier than predicted and all very simple and straightforward”

Helpful Report

Posted 5 years ago

Thanks for taking the time to complete a review for us. I hope that you are enjoying your new sandals. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

CheerfulSoles is rated 4.9 based on 1,217 reviews