CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,196 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 17th June 2024

285

Anonymous

Anonymous // 01/01/2019

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“Having had to return a pair of Alegria shoes as they were too small and asked if I could replace them with another pair the ladies helped me all the step of the way and very helpful. Many Thanks to you both.”

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Posted 2 years ago

Ah thank you Glenys. I was so pleased that we were able to let you know that we are expecting another Alegria Delivery and so could complete this exchange for you. We will be in touch to let you know once the replacement pair have been dispatched. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Shoes came quickly. Unfortunately the were not a good fit for me. It was a shame as I really liked the shoes. Good quality and price. Returned shoes and received refund within a couple of day's through my payment method. Highly recommend using this company.”

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Posted 2 years ago

Thanks Bill, such a shame that they weren't quite right for you. We always make sure that we complete refunds as soon as we receive them. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“As always I am delighted with my Alegria shoes and the service given by Cheerful Soles . What would I do without you!”

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Posted 2 years ago

Thank you Cheryl. We are getting a new delivery of Alegria shoes and some new slippers. They should be available to order online in a week or so. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent service, friendly and fast. I’m also loving my new shoes”

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Posted 2 years ago

Thank you Sally. I'm pleased to hear that you like your new Alegria Paloma shoes. These are one of our best selling styles. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very comfortable boots arrived within a week”

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Posted 2 years ago

Thanks for taking the time to leave a review Katherine. It's great to hear that you like your new Waldlaufer Holly Tex Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Spoke to one of the lovely ladies took her advice and bought a pair of Joya shoes, just fabulous. Always 100% efficient at Cheerful Soles- other companies should try and keep up.”

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Posted 2 years ago

Ah, thanks Mary. Always a please to speak with you. I'm pleased to hear that you like your mew Joya Vancouver shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I’m delighted with my shoes which are exactly what I’d expected. I was a little anxious prior to arrival as the delivery company you use doesn’t have a great reputation for accuracy. However, mine arrived on time and to my address.”

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Posted 2 years ago

Thanks for the review Lindsey. It's good to hear that the delivery went smoothly, though I am sorry to know that this is not always the case. We do also offer Royal Mail 1st class delivery. Kind Regards, Jo Cheerful Soles

Posted 2 years ago

“Prompt delivery. Unfortunately the boots didn't fit me but returning them was so easy. Thank you.”

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Posted 2 years ago

Thanks Shelley. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Great choice. Excellent service. Prompt dispatch.”

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Posted 2 years ago

Thank Thomas, I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I never give five stars so these four mean that my experience with Cheerful Soles was very good. A question I had was quickly and effectively answered, the item arrived in a very timely manner and my refund was applied in what seemed like record time. My only quibble was that I had to pay for return shipping but that is clearly stated on the site and it's only that so many places offer free returns that this seemed a little out of step (pun acknowledged). I have no trouble recommending them to anyone.”

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Posted 2 years ago

Thanks for taking the time to leave a review for us. I'm sorry that the shoes weren't quite right for you. We always process our refunds as soon as we receive the return. We are a small business and although we don't offer free returns, we do offer free UK delivery on all our orders. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Staff were so helpful.”

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Posted 2 years ago

Thanks Elaine. I hope that you are happy with your new Alegria Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent service. Shoes delivered very promptly and exactly as described”

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Posted 2 years ago

Thanks Peter. Good to hear that you were happy with our service and your Panama Jack Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Thank you very much, I received exactly what I ordered and even though I ordered overseas, I received the delivery in just a few days”

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Posted 2 years ago

Thank you for taking the time to complete a review for us. I'm pleased to hear that your shoes made it to Isreal quickly. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“The shoes were great and the staff were super helpful getting my order to me on time.”

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Posted 2 years ago

Thanks for taking the time to leave a review for us Dana. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent service. Items arrived very quickly. The shoes are very well made and comfortable. Recommended!”

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Posted 2 years ago

Thanks Barbara! Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“A pleasant helpfull and eficient service”

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Posted 2 years ago

Thanks for taking the time to leave a review Iwan. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I have arthritis in one of my knees and ankle. Normally I'm a Dr Marten girl, but have been finding that they are to heavy for my right leg. I end up in way more pain. So with much sadness I've been looking for something else that's still a fun shoe, but will be more supporting. I then discovered the Alegria shoe. I was a little bit anxious about paying that much out on a shoe I wasn't even sure would be OK. Also the sizing I was a bit worried about. They only go up to a size 7 and I'm normally a size 8. It does state though that they are roomy so go down a size, but I wasnt sure that that would work for me. So I ummed and ahhed for a while. But I loved the style and they were the only orthotic shoe that I liked the look of. I finally and nervously bought a pair. Delivery was fast, it even came with a little Alegria key ring (nice touch!). The shoes were sooo cute, and to my joy and relief they fit like a glove. So comfy. Now, the pain in my right leg is obviously still there, but is no longer agrivated by my shoes. They are so lovely. I'm a student, so when my next student loan comes in I plan to buy a second pair. The only concern is, I'm not sure how long the velcro strap will remain strong. It is right now, but I hope further down the road it doesn't become worn out and not spring open as I'm walking. Not sure why it's not a buckle. But anyway, right now, love, love, love the shoe - like walking on a cloud!”

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Posted 2 years ago

Thanks for taking the time to leave such a lovely review Jane. We haven't had any issues with the velcro straps to date. If, down the years it does become worn, then a good cobbler would be able to replace this for you. You can also buy replacement foot beds for all our Alegria styles, so this will enable you to freshen them up in the future. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I am buyer, resident in Asia, and a repeated customer. Speedy response to my query when I encounter on-line problem on payment or shoe specifications.”

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Posted 2 years ago

Ah thank you for your kind words. It's always a pleasure to deal with you. Glad to hear that your latest Joya Sandals. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Super speedy service and gorgeous boots.”

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Posted 2 years ago

Thanks Suzanne, great choice - we love Panama Jack boots, especially the Felina you ordered. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent shoe quality although I found the pair I ordered a tiny bit too narrow. Excellent return, easy to do and my refund was given within 48 hours of returning. Thank you”

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Posted 2 years ago

Thanks for the review Charlotte. Sorry the fit wasn't quite right. We always process our returns and refunds as soon as we receive them. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

CheerfulSoles is rated 4.9 based on 1,196 reviews