CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,217 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 14th January 2025

286

Anonymous

Anonymous // 01/01/2019

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“Very good shoes ... love waking in them and so comfortable”

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Posted 3 years ago

Thanks Jagit, It's good to hear that you like your new Joya Motion trainers. I hope that they continue to provide the comfort you are loving. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I've always loved Alegria shoes and cheerfulsoles have some great bargains!”

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Posted 3 years ago

Thanks Susan. The first part of our Spring Summer collection should be with us by the end of the week. Keep an eye on the website. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I am delighted with my Joya shoes and was amazed how quickly they arrived especially during these difficult times Thank you”

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Posted 3 years ago

Thanks for the review and no problem at all. We always dispatch as soon as possible and it's good to hear that you are happy with your new Joya Shoes. Best Wishes, Jo - Cheerful Soles

Posted 3 years ago

“Very helpful company, when I rang to discuss the different types of walking shoes/trainers. Would definitely order from them again”

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Posted 3 years ago

Thanks David, It would have been Kate who you spoke with about your shoes. She is holding the fort while I work from home and Penny is eagerly awaiting to return to the office. It's great to hear that one of the sizes worked for you. I hope that they are providing the comfort you expected. Kind Regards and thanks for taking the time to leave a review. Jo, Cheerful Soles

Posted 3 years ago

“I am very pleased with my new Joya shoes and thought the the staff were very friendly and helpful. My only problem was with delivery by Hermes. They called one day when I was out. Said they would return next day. I waited in all day and they didn't come until the day after. A bit annoying! Not sure you can really do anything about that but just thought I would let you know.”

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Posted 3 years ago

Thanks Alison. Sorry to hear that you had a problem with your delivery, I know how frustrating waiting for a delivery can be. I am pleased to hear that you have now received your shoes. Kind Regards, Jo - Cheerful Soles.

Posted 3 years ago

“So comfortable, so light and infection control approved as gives full feet covering for fluids spilling and leather for wiping with desinfetante ...!!! Pain relief from the first twelve and half hours shift on my joints and back. I don’t walk just float with them. Are worth every penny! Thank you so very much, Bela/ Wexham Park Hospital”

CheerfulSoles 5 star review on 2nd March 2021

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Posted 3 years ago

Ah, thanks for this Anabela, that's great to hear! Alegria footwear was originally developed for nursing staff in the USA so it's really good know that they are also working for you too! Thanks so much for taking the time to leave a review for us. Best wishes, Jo - Cheerful Soles

Posted 3 years ago

“As usual, quick delivery and a wonderful product.”

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Posted 3 years ago

Thank you Cheryl. I'm pleased to hear that you like your new shoes. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I was advised by a podiatrist to buy some Joya rocker shoes to aid the discomfort in my foot. I found the ones I wanted on this website almost £40 cheaper than the site that was recommended to me. The website is easy to navigate and ordering was straightforward. Emails kept me up to date with my order.”

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Posted 3 years ago

Thanks for taking the time to leave a review for us. That's great to hear you managed to find a pair in our sale. I hope that you are getting on with your new rocker shoes as I know that they can take some getting used to. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very impressed with all aspects of this company. Bought two pairs of sandals which arrived promptly. I kept one pair and returned the other. Refunded within 2 days. Would definitely recommend.”

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Posted 3 years ago

Thank you for leaving a review for us. We always process refunds as soon as we received returned shoes. I'm pleased to hear that one of the pairs of sandals worked for you. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very good service, and good quality shoes. Also got a good deal.”

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Posted 3 years ago

Hi. Thanks for taking the time to leave a review for us and it's great to hear that you got a good deal too! Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“The slippers are very sturdy but unfortunately I needed a pair with a rocker sole as I have severe ankle arthritis and these just don't do the job. They came quickly and are really nice I'm just sad they don't work for me.”

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Posted 4 years ago

Hi Carol. Sorry to hear this. Have you considered the Alegria Classic or Seville clogs as an indoor slipper? Many of our customers wear them as a house shoe. They have the front rocker sole. I hope that you find something that works for you. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Excellent! Friendly, caring, efficient. Kate and the team go the xtra mile in helping you to find the right shoes. Their shoes are made to a very high standard and beautifully packaged. Cheerful Soles are just that 😊 They add a human touch and are not just a huge, impersonal website. Such a refreshing change 10/10 ⭐️⭐️⭐️⭐️⭐️”

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Posted 4 years ago

Ah thanks Alison. That's really nice to hear. We always try to help our customers find the right shoes for them. As internet shoppers ourselves, we think it's important to provide a personal service and always with a smile! Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles :-)

Posted 3 years ago

“Very friendly , helpful and informative about foot problems and the right footwear .”

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Posted 4 years ago

Thanks Claire. There aren't many foot problems that we haven't come across and we always love to help our customers find footwear that will accommodate their specific requirements. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Delighted with the shoes. Thank hank you for your phone advice. Exactly what I was needing. Ann”

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Posted 4 years ago

Thank you Ann. Not problem at all, we love to talk with our customers. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I’m very happy with their services and Joya sandals are of very good quality”

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Posted 4 years ago

Thanks for taking the time to leave a review. It's good to hear that you are pleased with your new Joya Sandals. Now, we just need the weather so that you can start wearing them! Best wishes, Jo - Cheerful Soles

Posted 4 years ago

“Easy to use website, speedy delivery and excellent communication. Oh, and the shoes were very good!”

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Posted 4 years ago

Thank you for the review. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Great service as always and love Alegria shoes. Ordered via website. Everything as it should be.”

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Posted 4 years ago

Thanks Judy. We're looking forward to getting our new Spring styles in soon. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Excellent. This was my third purchase. Will be buying again hopefully in Spring.”

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Posted 4 years ago

Thank you Margaret. It's great to hear that you're happy with your new Joya Shoes. We are hoping to get some fresh Spring styles in the next few weeks. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I have bought these for the summer so haven’t worn them yet due to the snow! They look and feel great as I tried them on. I have been greatly impressed with my other Joya shoes so expecting great things from these.”

CheerfulSoles 5 star review on 9th February 2021

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Posted 4 years ago

Thanks for the review. I see that you ordered the Komodo sandals. We had lots of good feedback on this style so I am sure that you will be pleased with them. Lets hope that we get some early Spring sunshine so that you can try them out properly! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Good service. Wish Joya shoes, the most comfortable ever, have leather that shows up so many marks”

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Posted 4 years ago

Thanks Timothy. Great to hear that your new shoes are so comfortable but bot so good re the marks. I have inserted a link to our care and advise page which includes the guidance from Joya about their products. https://www.cheerfulsoles.co.uk/caring-for-your-shoes. Kind Regards - Jo, Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,217 reviews