CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,217 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 14th January 2025

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping and approachable company. I considered carefully before buying the Alegria. They are perfect for my high arches & wide feet, comfy immediately & look funky too. Fab”

CheerfulSoles 5 star review on 9th April 2019

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Posted 5 years ago

Ah, thanks for such a lovely review Anne-Marie. Love the style of Paloma you ordered too! Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Exemplary customer service, thank you”

CheerfulSoles 5 star review on 7th April 2019

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Posted 5 years ago

Thank Jo. Glad you liked the Kleo Sandals. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“The shoes I ordered arrived on time. Well packaged. Great service and product - joya shoes”

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Posted 5 years ago

Thanks for taking the time to leave a review Carlo. I love the shoes you ordered and I hope that they put a spring in your step. Kind regards, Jo - Cheerful Soles

Posted 5 years ago

“In 1793 the original French definition of the metre was slightly off one ten-millionth the north pole-to-equator distance -- but at shoe-scales the ruler does not lie! '45' Caesars from Turkey are noticeably longer, both internally and externally, than original '45' Obamas made in Korea. And the soiled 'Joya', off-centre, leather back, heel-top tab would have been apparent to the dispatching packer. Consumer law assures buyers that discounted products are as good as full-priced ones, unless the seller clearly describes any differences or deficiencies. I find it really weird that Joya should choose, as its sole UK distributor, a company based in a remote Yorkshire hill-town, which never answers its telephones, over a firm within a significant population centre, with guaranteed walk-in customers. At full cost, Joyas are, in my opinion, over-priced. Half-price with minor flaws are acceptable, if notified, and I may keep the Caesars after cleaning the leather tab and re-checking the fit. Ladies' Joyas are mostly attractive but I find the men's multicoloured shoes stylishly incongrous, being drawn more to the one-colour styles. Capri sandals fall apart after 4 years but Obamas last very well. Joya should use a style-testing panel before tooling for production. I suspect some of the odder men's dark-light colour combinations sell very few.”

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Posted 5 years ago

Hello I'm sorry that you were disappointed with our service and the quality of the Joya Shoes you received. We do check shoes prior to dispatching them, however from time to time mistakes happen. I can see from our records that as soon as you notified us about this, you were sent a free returns label with assurance that you could send them back to us for a full refund. We are indeed based in the fabulous Yorkshire Dales and Joya is one of the brands we sell online. We are among a growing number of Joya retailers, there are many other retailers who sell Joya Shoes both online and in shops throughout the UK. You can find your nearest high street retailer here. https://joyashoes.swiss/uk/shops/joya-shops/. Once again I apologise if you feel that the service you received was not satisfactory. Regards, Jo - Cheerful Soles

Posted 5 years ago

“Hello very satisfied with my order it was delivered promptly and was packed satisfactory always had the best service from Cheerfulsoles I am thrilled with my order”

CheerfulSoles 5 star review on 4th April 2019

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Posted 5 years ago

Thanks for the review Marina, I hope that your new Joya Shoes are as comfortable as you hoped. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Great collection of good quality shoes at a good price. Easy to order. My only problem was having placed an order I wasn't given any indication when they would be delivered but was pleasantly surprised they were delivered fairly quickly.”

CheerfulSoles 4 star review on 1st April 2019

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Posted 5 years ago

Hello Elizabeth. I'm sorry that the delivery expectation was not clear when you ordered but am pleased that they arrived sooner than you expected. I'll take a look to see if we can make this clearer on the site. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Soles lovely and springy, just right for arthritic feet.”

CheerfulSoles 4 star review on 26th March 2019

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Posted 5 years ago

Thanks for the review Mike. I'm pleased that the Joya Innsbruck are great for your feet. Kind Regards, Jo - Cheerul Soles

Posted 5 years ago

“The Joya shoes are exellent. Wore them for the first time on Sunday, on a trip to the coast. We walked for most of the day the shoes were so soft and comfortable. No pain at all from my feet. Very pleased with them and Cheerfulsoles.”

CheerfulSoles 5 star review on 25th March 2019

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Posted 5 years ago

Thank you Mr Lowe. That's great news. I'm pleased that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Excellent product and service”

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Posted 5 years ago

Thanks Amanda, Glad to hear that you like your new Joya and Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Very prompt service and good selection”

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Posted 5 years ago

Thank you! Jo, Cheerful Soles

Posted 5 years ago

“Rang the shop to confirm sizes and bought over the phone rather than online. Lovely helpful lady who didn’t complain at my need to talk to a real person rather than a machine. My lovely sandals arrived a few days later! Perfect fit! So excited to have rockers that are pink and fit and comfortable!!!!”

CheerfulSoles 5 star review on 24th March 2019

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Posted 5 years ago

Thanks for the review and we're pleased that you like you new Sandals. We love talking to our customers and are always happy to help. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Very comfy shoes and very good service.”

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Posted 5 years ago

Thanks for taking the time to complete a review for us. Its good to know that you like your new Alegria shoes. Kind Regards. Jo - Cheerful Soles

Posted 5 years ago

“`CheerfulSoles is just that The service is excellent and you can contact to check out queries. There is a varied choice of styles. I use them because i have wide feet and often need removable insoles. The biggest problem for me is I would like to own most of their stock but unfortunately could not afford that!”

CheerfulSoles 5 star review on 18th March 2019

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Posted 5 years ago

Thank you for such lovely words. I know that you have been shopping with us for some time and we really value your custom and this review. Kind Regards. Jo - Cheerful Soles

Posted 5 years ago

“Wonderful, in fact I have ordered another pair.”

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Posted 5 years ago

Ha Ha! Thanks David Glad you like the Caesar Joya Shoe. Kind Regards and thanks for your custome. Jo - Cheerful Soles

Posted 5 years ago

“Swift and efficient service”

CheerfulSoles 5 star review on 17th March 2019

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Posted 5 years ago

Thank you Colin, I hope that you like you new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Fast efficient service.”

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Posted 5 years ago

Many Thanks for your review. Best Wishes, Jo - Cheerful Soles

Posted 5 years ago

“7”

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Posted 5 years ago

Thank you. Kind Regards, Jo Cheerful Soles

Posted 5 years ago

“Very efficient service. I'm happy with the wider width trainers as they have removable insoles and accommodate my new orthotics comfortably.”

CheerfulSoles 5 star review on 16th March 2019

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Posted 5 years ago

Thank you! I love the Holly trainers that you bought, especially this lovely Spring colour. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“You can order with confidence knowing you will be getting a quality product and the reassurance that should you need to return any items the process is made very straightforward”

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Posted 5 years ago

Thanks for taking the time to complete this review. I hope that your new shoes are also meeting your expectations. Kind regards, Jo - Cheerfulsoles

Posted 5 years ago

“Loving the trainers, they should do me proud doing the moon walk in London on the 11th of May. Thank you. Regards Mary Robinson.”

CheerfulSoles 5 star review on 12th March 2019

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Posted 5 years ago

Thank you and Good Luck with the Moon Walk Mary. I'm sure that the Joya Bliss will be just that as you complete the event. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

CheerfulSoles is rated 4.9 based on 1,217 reviews