CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,216 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 14th January 2025

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Two pairs fitted well but there is always an issue with sizing Joya's shoes and I should have done my homework better...size 40 is usually 7 but here is 6.5. Can't fault the staff, the prompt response followed up by a phone call. Highly recommended.”

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Posted 1 year ago

“Excellent service as usual, totally happy with that x”

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Posted 1 year ago

Thanks Mary, I hope that you like your new Joya Electra trainers. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“My Joya shoes arrived when expected and are very comfortable. Good customer service and good product.”

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Posted 1 year ago

Thanks for the review Jane. It's good to hear that you are happy with your new Joya Laura shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Stylish selection of rocker shoes. Great customer service!”

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Posted 1 year ago

Thanks for the review and I hope that you are happy with your new Waldlaufer H Sonja rocker sole shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“I received my pair of Waldlaufer Helgo shoes last week hoping they would help with an arthritic toe. They felt a bit odd at first as there seemed to be a big drop between the heel and toe. However I removed the provided insole and found that a lot better. Early days yet but I think they will help me as the toe box is very roomy with the insole removed.”

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Posted 1 year ago

Many thanks for the review George. I hope that these shoes work for you as arthritis in your feet and toes can be very painful. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Excellent shoes, great for my flat feet and athritas in ankle. Really comfortable.”

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Posted 1 year ago

That's great to know! Lots of our customers wear the Alegria styles as they have amazing arch support which is good for flat feet. Thanks for completing a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“They are a professional and understanding company that has outstanding shoes”

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Posted 1 year ago

Ah, thanks for your kind words. Best wishes, Jo - Cheerful Soles

Posted 1 year ago

“Two more excellent purchases from CheerfulSoles, can highly recommend them”

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Posted 1 year ago

Thanks for taking the time to complete a review for us Karen. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Wonderful company, quick delivery and very helpful when exchanging.”

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Posted 1 year ago

Thanks for the review Julie. Glad we could swap the Kerri for the Verona for you. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Extremely comfortable.”

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Posted 1 year ago

That's great to know Tracy. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“As a non UK resident, I have bought JOYA shoes online many times. Shoes are delivered without damage all the time. Customer Service is wonderful and I received replies to all my queries.”

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Posted 1 year ago

Ah thanks Bee, it's always a pleasure and I'm happy to hear that your shoes arrive promptly. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Excellent service very quick delivery.”

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Posted 1 year ago

Thanks Pauline. I hope that you like your new Alegria Sandals. Finally, we have some nice weather too! Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“prompt delivery, very helpful on the phone with any queries.”

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Posted 1 year ago

Thanks for taking the time to leave a review. I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Excellent company - the ordering and returns processes are very efficient. The standard of the footwear is excellent too, but sadly they were unsuitable for my very problematical feet. I can thoroughly recommend Cheerful Soles, and I have no doubt I’ll be ordering from them again.”

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Posted 1 year ago

Thanks for the review Glenda, hopefully you'll find something that will fit your feet soon. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Helpful on the phone and delivered the shoes ordered on time. That’s a good start. Trying them out now…”

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Posted 1 year ago

Thanks Stephen. I hope that the Joya Edward Shoes are working out for you. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Disappointed that CheerfulSoles use Evri to deliver their goods, I have had bad experiences of Evri and so had to pay extra for Royal Mail delivery.”

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Posted 1 year ago

I'm sorry to hear that you have experienced problems with EVRI. We have a great relationship with our local couriers who call everyday, as do most of our customers. We rarely experience problems with this company, however we do, as you say offer Royal Mail as an alternative. I hope that you are happy with you new Joya Shoes. Kind Regards, Jo - Cheerful Soles.

Posted 1 year ago

“Really pleased with these alegria slippers,exactly what I was after. Also a big fan of these and your online store. Have over time purchased many shoes this make from you. After an arthrodesis operation on both feet,this make has been amazing for me,can never recommend enough. Anne”

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Posted 1 year ago

Ah, thanks Anne. More importantly, it's great to hear that you have found shoes and now slippers that help with your foot condition. Thank you for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Cheerful Soles were most helpful and friendly in giving me the necessary advice (e.g.: sizing) when it came to the shoes I eventually bought.”

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Posted 1 year ago

Thanks Richard. I hope that you like your new Waldlaufer Helgo shoes. Kind Regards, Jo - Cheergul Soles

Posted 1 year ago

“Excellent service, replied to e mail query promptly, helpful on the phone and despatched order quickly. I have lots of problems with arthritis in my feet and ankles.The Joya trainers have given me hope that can build up my walking. They are brilliant.”

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Posted 1 year ago

Ah, thanks for the review Carol, lots of our customers find that Joya helps to alleviate their symptoms of arthritis. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Always very helpful customer service and a great selection of shoes for problem feet!”

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Posted 1 year ago

Thanks Emily. It's good to know that you have found something for your problem feet. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

CheerfulSoles is rated 4.9 based on 1,216 reviews