CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,216 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 14th January 2025

286

Anonymous

Anonymous // 01/01/2019

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“Great shoes, nice service”

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Posted 3 years ago

Thank you for taking the time to leave a review for us. I'm pleased to hear that you like your new Joya Shoes

Posted 3 years ago

“Shoes arrived within stated time and no hassle. They were very expensive!”

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Posted 3 years ago

Thank you for taking the time to leave a review Brian. I am sure that you will find your new Joya Shoes very comfortable, though I do appreciate that they are not cheap. Kind Regards - Jo, Cheerful Soles

Posted 3 years ago

“Great service and comfortable sandals”

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Posted 3 years ago

Thank you Pamela. I hope that you are going somewhere warm to wear them! Kind Regards - Jo, Cheerful Soles

Posted 3 years ago

“Disappointed that returns were not free this year. Bought shoes last year and returns were free. There was nothing to inform this had changed. Had I been aware I would not have ordered shoes.”

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Posted 3 years ago

Thank you for completing a review for us. We have never offered free returns for items being returned for a refund (except where an item is faulty). We do offer free delivery for all UK orders. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“There was a problem with the time the delivery took but the person I dealt with was very helpful and went the extra mile to reassure me!”

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Posted 3 years ago

Thanks Susan and thank you for your patience with the delay to your delivery. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I can walk comfortably straight away in the design I chose. It is a walking type shoe (not a dress shoe) and is ideal for my purposes.”

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Posted 3 years ago

Thank you Gillian, that's great to hear! Lots of our customers find the Joya Shoes so comfortable as soon as they put them on. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Thank you again gorgeous shoes well packed and delivered quickly, excellent service 😀”

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Posted 3 years ago

Thanks Julie, I hope you are enjoying wearing your new Alegria Paloma Shoes

Posted 3 years ago

“Promises, efficient service. Great boots from allegria”

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Posted 3 years ago

Thank you Wendy - I'm pleased you like your new Alegria Boots. Jo - Cheerful Soles

Posted 3 years ago

“Always top rate service. Have been a customer for a few years and have no complaints at all. Good quality goods all the time.”

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Posted 3 years ago

Thanks for taking the time to leave a review and for your continued custom. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Excellent products, excellent service, my wife is overwhelmed with the purchase of joya sandals. Could not be more thankful.”

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Posted 3 years ago

Ah thanks Robert. I'm pleased your wife likes her new Joya Rocker Sole Sandals. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I ordered some Alegria Clogs for my mum as a gift, but sadly got the wrong size so had to return them. Delivery and returns are very easy with cheerful soles. Thank you so much for an excellent service! Will be letting mum choose her own Alegria's next time ;)”

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Posted 3 years ago

Ha Ha, thanks for the review Amir. That's probably for the best. We are always here to help your Mum order online if needed. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles.

Posted 3 years ago

“Great boots, ordering is easy and delivery very fast, very happy!”

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Posted 3 years ago

Thanks for the review Helen. I'm pleased to hear that you are happy with your new Panama Jack Boots. Kind Regards, Jo

Posted 3 years ago

“Easy to order, easy to return if necessary. Very good footwear.”

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Posted 3 years ago

Thanks for taking the time to leave a review Janet. I hope that you are happy with your new Joya Shoes and Boots. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“As always, the service of Cheerful Soles was quick and efficient. I chose the free delivery option, which took 5 days. The shoes came with a little extra, and instructive on how to return them, but I won't be needing that!”

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Posted 3 years ago

Thank you Jane. I'm pleased to hear that you are happy with your new Alegria Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Great product, god price, very good communication with me, delivery perfect Many thanks”

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Posted 3 years ago

Thanks Graham. I'm pleased to hear that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Excellent service despite the shoes being grey instead of light brown. They were also a bit larger than previous Joya shoes. Refunded quickly with no problems”

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Posted 3 years ago

Thanks for the review David and I'm sorry to hear that the colour wasn't as you had expected. We always process our refunds as soon as we receive shoes back at Cheerful Soles. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I’ve waited a few weeks before commenting on the shoes, to give them a good few sessions of wearing. One was slightly tight around the top, due to the strange shape of my left foot, hence waiting for them to get used to my feet! I’m please to report that I have found these shoes worth every penny. Having suffered from plantar fasciitis for about three months, I can now walk a good distance quite comfortably and, though there is a bit of discomfort from the plantar, it is quite bearable and actually getting better. Great shoes, great company, great service.”

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Posted 3 years ago

Thanks for taking the time to leave such a comprehensive review Mike. Lots of our customers love the soft springy footbed in the Joya styles for the reasons you have stated in your review. I'm pleased to hear that you have finally found something which works to ease the pain caused by the Planta Fasciitis. All the best for the New Year. Jo - Cheerful Soles

Posted 3 years ago

“very good deal in normal days but no good deal in the black Friday”

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Posted 3 years ago

Thanks for taking the time to leave a review for us, Dan. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Shoes excellent ordering easy”

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Posted 3 years ago

Thanks for the review, Tracy. I'm pleased to hear that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Fabulous quick service and lovely friendly lady at the end of the phone when I had a query. Many Thanks will definitely be using this company again.”

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Posted 3 years ago

Thank you, I hope that you like your new boots. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

CheerfulSoles is rated 4.9 based on 1,216 reviews