CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,215 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 14th January 2025

286

Anonymous

Anonymous // 01/01/2019

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“Whole process was great. Had exactly what I was looking for and my footwear arrived very quickly. Thank you so much.”

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Posted 1 week ago

“Great delivery, communication & lovely shoes!”

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Posted 1 week ago

“Good service. Speedy delivery of the item ordered. Will use again”

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Posted 1 week ago

“I am always delighted with the shoes I buy from Cheerful Soles. I love Joya trainers and shoes and they (Cheerful Soles) always have a good selection. First rate service and brilliant shoes”

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Posted 2 weeks ago

“Thank you, you cheerful soles. Travelling from tropical summer to UK winter, I needed a very specific fitting, warm boots. Being up north, and the only shop in UK with my size, I was delighted when you not only quickly sent them to London, but they arrived before Christmas. A life saver. Thanks a million.”

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Posted 2 weeks ago

Ah that's lovely to hear. Thanks for taking the time to leave a review for our small online company. I am pleased to hear that the Alegria Boots arrive in time for Christmas. Kind Regards, Jo - Cheerful Soles

Posted 2 weeks ago

“Order quickly processed ad delivered for free. Always chose Royal Mail to get an option for delivery date. Very good site for shoes that have good are support and designed for feet comfort. Also a good place for finding Joya Shoes that are cheaperwhen on sale.”

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Posted 2 weeks ago

Thanks for the review Jose, I'm happy to see that you managed to get a pair of Joya in the sale. Kind Regards, Jo - Cheerful Soles

Posted 2 weeks ago

“Always had great service. Speedy delivery too. I have had to exchange or send things back in the past and there were no issues or hold ups at all - I always feel confident when I buy from CheerfulSoles”

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Posted 2 weeks ago

Thanks for the review Margaret. I hope that you like your new Alegria Shoes. Kind Regards, JO - Cheerful Soles

Posted 2 weeks ago

“Website straight forward. Company name made us smile. Shoes arrived when expected by our pleasant postie. Packaging was ok, shoes true to web image and sizing perfect. Thanks. We will order again.⭐️”

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Posted 3 weeks ago

Thanks for taking the time to leave a review . I'm pleased that you like your new Mephisto Allrounder shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 weeks ago

“Website is good to use. My order was processed efficiently and I was impressed at how quick the delivery was.”

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Posted 3 weeks ago

Thanks for taking the time to leave a review for us Brenda, I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 weeks ago

“Joya sandals are fantastic, this is my second time ordering and the service from Cheerful Soles is so efficient. Such a shame with Brexit we get a very high customs charge in Ireland so I won't be ordering again”

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Posted 3 weeks ago

Thanks for taking the time to leave a review for us Nicola. UK VAT is deducted from the stated price on the website when you check out, so you are only paying the VAT at your local rate. I'm pleased to hear that you like your Joya sandals and thanks again for your custom. Kind Regards, Jo - Cheerful Soles

Posted 3 weeks ago

“because i live in the republic of Ireland I had to pay in excess of 25 per cent extra vat without getting any credit for the UK vat----- this is penal so I wont be buying from UK anymore.”

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Posted 3 weeks ago

Hello Pauline. When a customer places an order from an address which is outside of the UK, UK VAT is automatically deducted during the checkout process. I have checked and this was correctly applied to your order, you can see on your order confirmation that no UK VAT was added to your purchase. You will have been charged VAT at your local rate in Ireland. Kind Regards, Jo - Cheerful Soles

Posted 3 weeks ago

“I have ordered 2 pairs of shoes which arrived promptly, and as it turns out, both are comfortable, which reassures me that I can order in future with some confidence. I would not normally ever but shoes without trying them on first, but these are fine!”

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Posted 3 weeks ago

Thanks for your kind words Margaret. We try to put as much information about size and fit online to help making purchasing online easier. It's great to hear that you are happy with your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 weeks ago

“Most comfortable. I like the zips too”

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Posted 1 month ago

Thanks for taking the time to leave a review for us. It's great to hear that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“My shoes arrived on time as promised, well packaged. They fit beautifully. I have been wearing trainers for some time now as they are the only shoes which fit my insoles and are fore foot rockers. I was wary of buying a pair of shoes as I have been caught out in the past. The information on the website was accurate and helped me choose the correct style.”

CheerfulSoles 5 star review on 8th January 2025

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Posted 1 month ago

Thank you for taking the time to leave a review for us Denise. It's great to hear that the Waldlaufer H Sonja shoes worked for you. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“I have been operated two months ago with an arthrodese of the enckle and your shoes permit me to walk with almost no pain ! Many tks”

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Posted 1 month ago

Thanks for taking the time to leave a review for us. It's great to hear that the Waldlaufer Helgo shoes have helped with this problem for you. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Reliable, smooth transaction. Great quality.”

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Posted 2 months ago

Thanks for taking the time to leave a review for us Rima. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Good prices in the sale. Accurate description of shoes. Fast delivery”

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Posted 2 months ago

Thanks Stephen. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 months ago

“Excellent customer service.”

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Posted 2 months ago

Thanks for taking the time to leave a review for us Elizabeth. Sorry we couldn't supply the blue pair, I hope that you are happy with the Joya Tina in Black. Kind Regards, Jo - Cheerful soles

Posted 2 months ago

“Ordered online Friday shoes arrived Saturday! Lovely shoes but unfortunately a bit too narrow for my square feet 😟returned and refunded , excellent customer service thankyou”

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Posted 2 months ago

Never mind Sue. Thanks for taking the time to leave a review for us, even if the shoe's weren't quite right for you. Kind Regards, Jo - Cheerful Soles

Posted 2 months ago

“Great service”

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Posted 2 months ago

Thanks for taking the time to leave a review for us Richard. I hope that the Alegria insoles are giving a new lease of life to an old pair of Alegria. Kind Regards, Jo - Cheerful Soles

Posted 2 months ago

CheerfulSoles is rated 4.9 based on 1,215 reviews