Charlie's Smokehouse Reviews

Name: Charlie's Smokehouse
Address: Charlies Smokehouse, New Court Dairy, Downton, Salisbury, Wiltshire
Rating: 4.87

4.9 Rating 60 Reviews

97 %

of reviewers recommend Charlie's Smokehouse

$Read Charlie\'s Smokehouse Reviews$

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Phone:

7515385339

Email:

charlie@charliessmokehouse.co.uk

Location:

Charlies Smokehouse, New Court Dairy,
Downton,
Salisbury
Wiltshire
SP5 3JE

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Anonymous

Anonymous // 01/01/2019

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“The very best produce of its type, tiptop packaging for fresh produce by post and personal service by email if needed.”

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“Ordered smoked mackerel, chicken and trout. All tasted fantastic. Will definitely be ordering from here again”

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“I gave this to CAROLINE DE LISLE AS A PRESENT. What she has used so far, she has loved. Delivery was very efficient. SARA BICKERSTAFF.”

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“As a regular Charlies' customer of some years' standing I sent some trout and trout pate to my sister last week as a gift. It arrived very quickly and was delivered to the door of her flat, not just to the entrance of the building which is often the case. She was delighted with the pate as was another sister who shared it - we all agree that is is both light and luxurious, looks so attractive, and far too easy to eat! The fresh trout fillets have not yet been used but we are sure that they will be as good as other products. Long live Charlies' Smokehouse!”

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“ordered what I wanted, on line and it arrived, as promised, on time in good condition. I ask for nothing more. Thank you.”

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“Delicious fresh trout. Well worth it.”

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“All good, beautiful quality (and taste!).”

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“Fantastic service, they couldn't have been more helpful and friendly.”

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“I love this Smoked Trout Pate, it has a lovely consistency and tastes divine. I will be buying more of this in the future!”

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“Bought a selection for 14th. Absolutely delicious 😋 , fillets with brown butter and capers yummy - will be ordering more. So useful for the freezer. Smiles all round, as usual 🤗 Claire, Pulborough”

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“The smoked trout is delicious alternative to smoked salmon. Having been a huge salmon fan for most of my life, I have now moved to trout, especially Charlie’s, for environmental and health reasons and it’s superb.”

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“Thanks Charlie's for such excellent trout - my most favourite fish”

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“Great service ,& delicious products especially the smoked trout.”

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“I love the smoked trout it is so delcious. The smoked trout pate makes a wonderful lunch. cannot reccomend highly enough”

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“The smoked trout is an excellent product both flavoursome and succulent. Excellent service from the hands-on onwer, the eponymous Charlie. Reasonable cost and prompt delivery.”

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“Most delicious trout pate. Sometimes on toast. Sometimes canapes with trout caviar or made into starter with avocados. Also adore the trout fillets as snacks or lunch. Must try more products!!!! All gorgeous. Most efficient service. And freezable”

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“These fillets are delicious, perfect size and super fresh. Much better quality and value than supermarket-bought fillets. Trout flavour is great (I prefer it to salmon). I will definitely order again and recommend to friends. Very easy to use website and order process, and speedy delivery. Thanks Charlie!”

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“We have used Charlie's Smokehouse for the past few years now for our corporate christmas gifts. We have loved the result of the Smoked Salmon and the whole process of delivery and organising is very smooth. Will definately be ordering again!”

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“universally appreciated - as ever - fabulous products Charlie. Thank you.”

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“This business did not make us happy. Christmas order placed was never delivered and indeed, we discovered had been shipped to the wrong address, including a Gift parcel. Requests for support met with disgruntled owner who did not bother to check systems in error or apologise. We requested a refund but no response - it will not be left there - I fully intend to get our money back. Hanging up on customers who call in to alert is rude and carry on like that and there will be no customers. Having spoken to a number of retail outlets (trying to source product with two days to go to Festives), they all told me horror story of trying to deal with this business and how the owner is rude and often does not turn up with deliveries. It is a real shame - the product is just great but lack of business skills or customer facing manner means that Charlies is just too difficult to rely on for product - never again. Nice pics on the website give a totally false impression of the lack of process behind it.”

Helpful Report

Charlie's Smokehouse is rated 4.9 based on 60 reviews