Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,628 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, polite telephone experience and speedy delivery, much appreciated. I did have a bit of bother trying to order on line, but that might be me!!! Poppy will love it, thank you x”

Helpful Report

Posted 5 years ago

“My son first bought a snuggle bed for his Cockerjack two years ago. Tiggie simply adores curling up in it, nose poking out! Since we have adopted Tiggie, the bed had got very wash tired. So I ordered another. Fab”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that your dogs love their Charley Chau beds! Best wishes, Alyson

Posted 5 years ago

“My dog loves this gorgeous bed. It arrived promptly and looks great in my home. I will definitely buy from Charley Chau again.”

Helpful Report

Posted 5 years ago

“.Excellent quality items which makes me go back time & time again to shop .Online shopping is very easy & once ordered goods are usually received within 2-3 days .Phone shopping is also easy & always helpful .”

Helpful Report

Posted 5 years ago

“Collar fits perfectly use measurement approach as advised on website. Lovely colour and had a lovely leather smell. I expect she'll wear it for years.”

Helpful Report

Posted 5 years ago

“Excellent service, very prompt. Lovely message with order. Well packaged!”

Helpful Report

Posted 5 years ago

“All Charley Chau products are of exceptional quality, we have brought many blankets and beds for our doggies over the years as they just love to snuggle. Very efficient, personal and friendly service. An inspirational team effort.”

Helpful Report

Posted 5 years ago

“Excellent, quick and easy to order would definitely use again”

Helpful Report

Posted 5 years ago

“By no means a cheap product but you get what you pay for. Paying £30 plus a time for cheaper alternatives which are shredded by my whippet within a few weeks against buying Charley Chau which lasts over two years, it's a no brainer.”

Helpful Report

Posted 5 years ago

“excellent beds”

Helpful Report

Posted 5 years ago

“Beautifully made, quality dog bed that will last for many years (we have a larger one that is still excellent several years on). Nice colour (a little bit lighter than the pewter of a few years back). Arrived within a couple of days with a lovely handwritten thank you for the order. What's not to like?! Cannot recommend highly enough.”

Helpful Report

Posted 5 years ago

“A loyal over 2 year customer, love all products!”

Helpful Report

Posted 5 years ago

Thank you so much for your review Elena. I'm so glad that you love all of our products! Best wishes, Alyson

Posted 5 years ago

“Very good service, item arrived on time.I am very pleased with the quality”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you love your Charley Chau and are happy with the quality and the service. Best wishes, Alyson

Posted 5 years ago

“The most helpful customer service ever, nothing is too much trouble. Bed is beautifully made and extremely comfy and luxurious.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you love the bed and the quality of our service. Best wishes, Alyson

Posted 5 years ago

“This is our second collar from Charley Chau. Beautiful quality and colours. Will always buy Charley Chau! We also love the beds.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you love the collar and the beds you have from Charley Chau. Best wishes, Alyson

Posted 5 years ago

“Beautiful bedding arrived in SA last week. Exceptional service and quality from this magnificent shop. Thank you x”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that that you love your Charley Chaus and that you are happy with the quality of our service. Best wishes, Alyson

Posted 5 years ago

“I ordered a black, 14" house collar for my black lurcher, carefully following the measuring instructions. It looks great and although I ordered it in black, I was very tempted by the wonderful range of colours on offer. My only regret is that it is a bit too big and has fallen off once. I may have to order another, smaller one if this one gets lost. It would be good if there were half-inch sizes.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you like the collar and I'm sorry to hear that the measurements that you took were slightly large for your dog's neck. We do make collars in half sizes and so if you would like to get in touch with us at hello@charleychau.com we can work out if the current collar can be adjusted to fit your dog. Best wishes, Alyson

Posted 5 years ago

“Both my Italian Greyhounds look even more handsome with their beautiful collars! Excellent quality and doing business with Charley Chau was a pleasure. Highly recommend!”

Helpful Report

Posted 5 years ago

“Ned loves his new bed. He also loved his personalised note. Thank you.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that Ned loves his new bed! Best wishes, Alyson

Posted 5 years ago

“Always perfect dog beds, always perfect service!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you love your Charley Chau beds and are happy with the quality of our service! Best wishes, Alyson

Posted 5 years ago

Charley Chau is rated 4.9 based on 1,628 reviews