Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,628 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

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“Excellent products - have been using this company for some years now.”

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Posted 6 years ago

“Total luxury my dog can’t believe it’s luck!”

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Posted 6 years ago

“Amazing product and service. We originally brought the snuggle bed but our greyhound turned out to be a bit too big for it. We call Charley Chau and Jenny helped us so much by agreeing to swap the bed for the forever hounds trust big memory foam bed. We now have a very happy (and even lazier) dog who will go to his bed before the sofa every time. Lovely supportive mattress for him and large enough that he can stretch out. Very happy.”

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Posted 6 years ago

“Charley Chau is a brilliant website to shop from. Each item is clearly described, and there is a very helpful page on washing machines and their settings, and how to keep your dog beds in their best condition. Easy to order, delivered quickly, informative emails on the process and would definitely buy from charleychau.com again.”

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Posted 6 years ago

“So soft and snuggly. Looks great 👍”

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Posted 6 years ago

“It has been an amazing shopping experience from the quality of the product to the customer service! I highly recommend Charley Chau !”

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Posted 6 years ago

“I ordered a bed for my new disabled rescue dog (as he kept sleeping in my other dog's charley Chau bed despite being too big for it) on July 31st during the summer sale. The next day I was told it was out of stock, but that new stock would be arriving towards the end of the following week, so I decided to wait. On Thursday Aug 9th I sent an email asking if they were back in stock yet. I received a prompt reply the following day (so far so good) saying that they had spoken to their sewing team and delivery would be on Monday (Aug 13th) and that they would update me then...... It is now October 26th and I've had zero further communication from them. I've been checking their website periodically so am aware the bed is STILL showing out of stock, now along with 2 other colourways. But surely given I paid for this bed at the end of July (ironically I also paid for next day delivery) and it's now been over 12 weeks (3 months!) since I placed the order, I should reasonably have been able to expect an update instigated from their end (without me having to chase again). So while I'm sure their products are great (the previous bed is lovely) their customer service leaves a bit to be desired (IMHO). I wouldn't usually place a negative review but I've been sent numerous emails now asking me to review my 'purchase', so well here it is.... :(”

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Posted 6 years ago

Hi Melanie, I am very sorry this reply is late, we have been at the Spirit of Christmas Fair in London. I am also very sorry for the late delivery of your Deeply Dishy Dog Bed. This was dispatched on Monday this week and I can see that the delivery to you took place on the 30th. Again we would like to apologise that you had to wait so long for your Charley Chau product. Unfortunately, our sewing team was very late in their delivery to us. We do hope that you enjoy your Charley Chau bed. If there is anything you would like to discuss please do email us at hello@charleychau.com

Posted 6 years ago

“Great service, communication and of course loved the items!! Thanks so much..personal touch really appreciated”

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Posted 6 years ago

“Adorable dog bed...my puppy Teddy curls up in it all the time...we both love it!! Great quality, arrived quickly, wonderful customer service!!”

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Posted 6 years ago

“Lovely good quality products, second time we have purchased a bed. Wash well”

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Posted 6 years ago

“Speedy service, with a quality product.”

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Posted 6 years ago

“Fabulous service - easy to order what I wanted and arrived quickly. As always everything is great quality and I have a very happy doggy!”

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Posted 6 years ago

“Excellent service and thank you for your patience! Ordered wrong size, chose wrong colour, both of which were resolved and exchanges swiftly and with ease.”

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Posted 6 years ago

“Excellent, personal customer service experience. Would definitely buy things from Charley Chau again based on this.”

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Posted 6 years ago

“Parcel force where supposed to delivered on the Friday as paid for but didn't receive to wed week after. The texture of the bed isn't very whippy friendly. One side should be softer so more cosy as with yr other designs. Jessie loves soft textured bedding and the mattress was to replace other bits of bedding which she had had from a puppy( It didn't matter about the side sections) also the filling looks lumpy which may be a concern when machine washing. I was expecting a bit better for the money that I have spent when there are other alternates out there.( I had bought her the velvet box bed and after two years has collapsed and lost any structure and will need to create a modification at the corners so it's not so floppy!) However it suits the purpose for winter in our cold kitchen”

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Posted 6 years ago

“Just fabulous service. My dog is sooooooo happy in her new bed. Thank you all very much xxx”

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Posted 6 years ago

“Fast delivery, great quality”

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Posted 6 years ago

“Good quality products, excellent customer service, thank you”

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Posted 6 years ago

“I'm very happy with the "tags" collar" I received from charley Chau. it seems of good quality, the color is as expected and my Whippet seems to find it comfortable. Critique?...i would like to have know "upfront" the cost of shipping. I would still have gone through with the order, but I actually thought there was "0" charge. I think it is a good product and my Whippet seems to find it very comfortable (read "oblivious"). Thank you Charley.”

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Posted 6 years ago

“We love our faux squirrel fur blanket, it’s very soft and the dogs are going to enjoy it even more in winter!”

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Posted 6 years ago

Charley Chau is rated 4.9 based on 1,628 reviews