Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love our new dog bed. It's gorgeous and our dog adores it. Thank you! Awesome service, lovely note with her bed and the proof is in the pudding, she's chosen it over the sofa!”

Charley Chau 5 star review on 18th August 2021

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Posted 3 years ago

Hi Eleanor, Thank you for your lovely review and the photo of your beautiful girl. Happy Snuggling sweetie xx Bests, Jenny

Posted 3 years ago

“It really is a good buy. Our 11 month old whippet, Billy Bobby, had decided to be my alarm clock at about 6.30 every morning and howled at the bottom of the stairs (child gate in place) until I came down. Ok on lovely bright summer mornings I thought but during the cold dark winter? Then I got her a Charley Chau bed. Immediately no more early dog alarm! She is so cosy, sometimes I have to force her to get up and out for a wee. The three of us still have a morning cuppa in our bed though.”

Charley Chau 5 star review on 17th August 2021

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Posted 3 years ago

Hi Dawn, Thank you for leaving us your review and posting the photo of your gorgeous Billy Bobby xx I'm glad you're getting a lie in now :-) Bests, Jenny

Posted 3 years ago

“Very efficient company to deal with.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Brilliant as always. Thank you. I have two very snuggley Italian greyhounds who just love Charley Chau. Xxxxxx”

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Posted 3 years ago

Hi Caroline, Thank you and smooches to your puplets xx Bests, Jenny

Posted 3 years ago

“My Whippets absolutely love these Charley Chau beds ! They have one each, but prefer to get in one that’s already been warmed up by one of the others ! The beds are very comfy and they love the top covers. The covers are easily removed for washing and wash beautifully ! The dogs are very happy with the beds ! I’m happy too !”

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Posted 3 years ago

Hi Linda, Thanks for leaving your review and I'm glad you're all happy with the Snuggle Beds. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“Always an excellent service with good communication and very good customer service too.”

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Posted 3 years ago

Thank you Gilly!

Posted 3 years ago

“Best beds ever! Best company to buy from! Superb communitcations from strat to finish.”

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Posted 3 years ago

Thank you Julie!

Posted 3 years ago

“My beagle loves the snuggle beds. We have three in the house! Highly recommend the quality. Very easy to wash. One simply removes the covers.”

Charley Chau 5 star review on 15th August 2021

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Posted 3 years ago

Hi Richie, Thank you for leaving your review and lovely to see your Beagle enjoying the Snuggle Bed. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“Best Buy ever my two sausages love them. No sooner then putting the beds on the floor they snuggled up in them and didn’t move all evening. 2 very happy dogs and the covers are very easy to put on and of for washing, I don’t normally write a review but this product is a 10 out of 10”

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Posted 3 years ago

Hi Darren, Thank you for leaving your review. I'm so glad you're all happy with the Snuggle Beds and new covers. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“We bought two Ducky Donut beds for our French Bulldogs. These beds certainly justify the price tag as they are extremely well made to a high quality. The removable cover is also a big plus to be able to wash them. Our dogs absolutely love them, would highly recommend. Also the double fleece blankets are lovely and a brilliant addition to the beds and the larger ones for the sofa.”

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Posted 3 years ago

Hi James, Thank you for taking the time to write your review and for posting the photo of your two adorable Frenchies. And so glad that you and your doglets are happy with the Ducky Donuts and Double Fleece Blankets. Happy Snugging! Bests, Jenny

Posted 3 years ago

“Lucia’s 2nd Charley Chau bed, she adores them and races to get in at night and snuggle down and sleep for about 9 hours, brilliant beds”

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Posted 3 years ago

Hi Jane, Thanks for leaving your review and I'm glad the Lucia is a Charley Chau fan. Happy Snuggling Lucia xx Bests, Jenny

Posted 3 years ago

“Bought the Arden Grange pate for the licky mats. 5 minutes peace a day🙈 Also great for giving meds x”

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Posted 3 years ago

Hi Hilary, I'm glad the Liver Paste has been a success with the Lickimats. Our guys love it too. Bests, Jenny

Posted 3 years ago

“The only place to buy a bed that will last. Bought my third bed as my Louis is spoilt. He has a bed in every room. And with such gorgeous choices, I always find sometimes to match the room. And other products are great. Shampoo and liver paste. Trust their products every time. Thank u”

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Posted 3 years ago

Hi Louise, Thank you for taking the time to write your review. I'm so please that you and Louis are happy with our beds. Smooches to Louis xx Bests, Jenny

Posted 3 years ago

“We love treating our Whippet, Mac, to what we call 'A Charley Chau', they're all beautifully designed, easy to take care of and sumptuously soft for our boney friend! We recently bought a new velour bed but we missed out on the discount on offer as the email went in to our spam folder, so lesson learned, check your spam before you complete your order!”

Charley Chau 5 star review on 14th August 2021

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Posted 3 years ago

Hi Kirsty, Thank you for taking the time to write your review and for the photo of Mac. Lovely to see him so settled in his Deeply Dishy Bed. Smooches to Mac xx Bests, Jenny

Posted 3 years ago

“Excellent quality! Charley Chau is our favourite shop!”

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Posted 3 years ago

Hi Natalia, Thank you and that's so lovely! Bests, Jenny

Posted 3 years ago

“The photo says it all. Delighted to announce that 11.6 pound Deucie joyfully hopped in and out of her new bed many times when I got it unboxed. 3 years ago I made the mistake of buying a larger wicker basket only to discover that she mostly prefers to nestle down into coziness. This small basket with large blanket fits her need perfectly not to mention that it looks lovely. I had difficulty deciding which blanket to order because they are all so nice. Ultimately I decided that white contrasted well with her fur coat. Wish list - a beautiful rich looking, velvety French blue colored short fur fleece blanket for travel. Beautiful velvety rich blue hue goes so nicely with their fur. Thanks so much!”

Charley Chau 5 star review on 12th August 2021

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Posted 3 years ago

Hi Ann, Thank you for taking the time to write your review. And thank you for the photo of Deucie. It's great to see her looking so cosy in the basket and Polar Bear blanket. Happy snuggling xx Bests, Jenny

Posted 3 years ago

“This is the second snuggle bed purchased and am very happy with the products Highly recommend”

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Posted 3 years ago

Hi Emma, Thanks for taking the time to leave your reviews. It's lovely to know that you're happy with your Charley Chau's. Bests, Jenny

Posted 3 years ago

“Had this product recommended by one of the Whippet social media sites. We thought it a little expensive at first but on receiving the bed we can see how well made it is. The dog absolutely loves it, but he hasn't worked out how to climb in it himself yet, it will come. Overall I can highly recommend these beds even if they are not the cheapest on the market, but you get what you pay for and I expect that this will last the lifetime of the dog.”

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Posted 3 years ago

Hi Philip, Thank you for your lovely review. Best wishes, Jenny

Posted 3 years ago

“Second bed I brought from this company. This bed came and had blacks marks on the fur which were quite obvious. Emailed customer service regarding this and when I asked for a partial refund due to the damage to the fur they just didn’t get back to me. Awful customer service”

Charley Chau 1 star review on 8th August 2021

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Posted 3 years ago

Hello Charlotte, I am sorry you are so unhappy with the service you received from us. We received your order on Friday, 18 June for a medium-sized Snuggle Bed cover which was dispatched later that day. And was delivered on Tuesday, 22nd June at 11.14am. 1) We received your first email on the 22 June at 12:20 in which you queried the “dirt/black on the fur” and enclosed several pictures. I have uploaded the same photos under your review for reference purposes. 2) After reviewing the photos, we replied to your email at 12:41 and explained that it was not dirt as our covers are stored in plastic bags on shelves before they are picked for packing. We also explained that on rare occasions, random coloured particles of acrylic can get into the cream acrylic before weaving and so a few strands of these colours can appear in the cream faux fur when it’s woven, but these strands would not affect the performance of the Snuggle Bed cover. We offered to send a replacement cover to you for delivery on Wednesday, 23rd June and to arrange for the cover you had been sent to be collected at the same time. 3) In your reply at 13:36, you explained that you would be working away for a week so the 23rd would not be convenient. You also asked what the latest time Parcelforce was would deliver/pickup was. 4) We replied to your question at 13:58 and explained that we couldn’t arrange a collection for the same day and the earliest one could be arranged was on the next day, Wednesday the 23rd and the latest time Parcelforce would collect from your address was 4:30pm. Unfortunately, Parcelforce does not allow ad hoc collection bookings for the same day. Because the 23rd was not convenient for you, I suggested emailing a return label to you so the cover could be dropped off at a Post Office instead, but that we would still be able to dispatch a replacement cover for delivery the next day. Or arranging the delivery to/collection from your work address if that was allowed. As we didn’t hear back from you after this, we marked the matter as closed. You state in your review that you requested a partial refund and never received a reply. I have checked our email system and I’m afraid we missed your next email to us, which was sent on the 30th of June at 10:51am, 8 days after the email exchange, which is why you did not receive a further response from us. 5) In the email dated the 30th of June, you explained you were away for work for the last week and that your dog needed a bed, so you had to use the Snuggle Bed cover although you were “very disappointed with the quality” and had “ordered from you before and havnt (sic) had this before” “This bed is very expensive as as (sic) it wasn’t up to normal standards can I please request some kind of compensation for this.” We pride ourselves on offering great customer service and try to resolve any issues that may arise to everyone’s satisfaction. And, of course, we want all our customers to be happy with their dealings with us and their purchases from Charley Chau. And so, for missing the email sent on the 30th of June, I am very sorry. However, in this instance I’m afraid we do not believe we have an obligation to offer any kind of compensation or partial refund. We offered to exchange the Snuggle Bed cover and send a replacement immediately, and to arrange a collection/return for the original cover we dispatched. And then suggested alternatives/options when the next day was not convenient for you. Instead, you decided to keep and use the Snuggle Bed cover. I’m sorry we cannot be of more help in this instance. Best wishes, Jenny

Posted 3 years ago

“**UPDATE: my order arrive the very next day after I posted this review. Charley staff were so good in helping track the package and I can not say enough about their exemplary customer service!! I would love to review your product however I still HAVE NOT received it. I can say however that the communication with your team and the conscientiousness taken to ensure the perfect fit for their customer has been a very pleasant experience. I can't wait to finally receive the collars.....can you tell me if at your end it shows as "Delivered"?”

Charley Chau 5 star review on 7th August 2021

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Posted 3 years ago

Hi Diana, In replay to the email you sent us and to this review: The collars were dispatched on the 28th July and the service used usually takes between approximately 5-10 business days for delivery so still on schedule at the moment. I checked the tracking information on the Royal Mail website and that is showing that the parcel left the UK on 29 July and the next update is dated the 7 August and shows that the parcel arrived in Montreal on the 7th August and is now at the sorting office. The parcel can now be tracked on the Canada Post website which is showing that the parcel is in transit and according to their information, delivery is expected between 3-7 business days. It's not clear if the parcel has cleared customs yet but this may be why the delivery will take a few more days. Unfortunately, once the parcel leaves us it is out of our control which is frustrating. I will keep an eye on the parcel's progress but I hope the above helps. Best wishes, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews