Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is Jasper’s the whippet’s second snuggle bed and we are both delighted with it. The bed is beautifully made and was delivered on time and well packaged”

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Posted 3 years ago

Thank you, Emma. I'm glad you and Jasper are happy with the Snuggle Bed. Happy Snuggling to Jasper xx Best wishes, Jenny

Posted 3 years ago

“unfortunately I haven't received my order yet ... after 15 days from confirmation.....”

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Posted 3 years ago

Hello Francesca, I am very sorry your order hasn't arrived yet. As I explained in my reply to your emails earlier today, your order was dispatched on 16 July using the Royal Mail's International Tracked and signed service, which has a transit time of between 5 to 10 working days. After checking the tracking information with Royal Mail, according to them the parcel left the UK on 21 July and was handed over to their delivery partner. Poste Italiane is responsible for the delivery in Italy. The only tracking information given for the parcel on Poste Italiane's website is that it is in transit. The parcel may not have been scanned since leaving the UK hence the lack of information. The parcel could also have been held up while waiting for customs clearance on reaching Italy. Unfortunately, once the parcel has left us and in transit there isn't anything we can do. It is out of our control I'm afraid which for us is extremely frustrating. Although most of our EU deliveries have gone smoothly, some have been delayed. Brexit and I am loathe to mention this but the global pandemic have both had an adverse impact on services. As I also mentioned in my reply to your email, I will be keeping an eye on the parcel's progress but this may be a case of being patient and waiting a little longer for the parcel to arrive. Best wishes, Jenny

Posted 3 years ago

“Great service. My dogs just love their snuggle beds. Good quality, comfy and very warm, so they tell me :-)”

Charley Chau 5 star review on 26th July 2021

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Posted 3 years ago

Hi Jane, Aww, thank you for your review and the photo. I'm glad your dogs are happy with their Snuggle Beds. Happy Snuggling! xx Best wishes, Jenny

Posted 3 years ago

“The bed is nicely made, however the pillow is very “full” and my little Iggy falls out of it.... I bought a medium but it doesn’t seem big enough. Quite disappointed considering the cost”

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Posted 3 years ago

Hi Dean, I'm sorry to read that you're not happy with the Snuggle Bed. It's the first time a customer has not liked the deep-filled mattress. Our mattresses have quite a lot of air in them when they're new because the hollowfibre is machine blown inside. The mattresses do settle as they're used and will become a little less "full" over time. In terms of the size for your Italian Greyhound, the medium Snuggle Bed is the size we recommend for Italian Greyhounds and gives them plenty of room to stretch out in. It's the size our own dogs sleep in. Of course, there are some IGs that are bigger so they may find the medium a little more snug. And in very rare cases may be better off with the large size. The mattress is designed to flex when a dog steps on the Snuggle Bed to climb underneath the cover so the height available does increase making it easier to get in. Please email us at hello@charleychau.com if you have any questions or need any help. Best wishes, Jenny

Posted 3 years ago

“I a very happy 😊 whippet. Jenny at Chau was an absolute super star ⭐️”

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Posted 3 years ago

I'm glad you're a happy Whippet! xx And I'm glad I was able to help. Best wishes, Jenny

Posted 3 years ago

“Such good quality and professionalism”

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Posted 3 years ago

Thank you much, Andrea! Best wishes, Jenny

Posted 3 years ago

“Great products for Italian Greyhounds. Speedy delivery.”

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Posted 3 years ago

Thank you for leaving us a review!

Posted 3 years ago

“Our dogs are very comfortable with their new bed, but at £150 for a bed and £100 for an extra cover why on earth do you charge for P and P? Most companies don’t charge postage and packaging over £50. Come on …..you are making a mint from animal lovers. Why when I have spent £250 for a dog bed you charge for P and P? Jacquie.”

Helpful Report

Posted 3 years ago

Hi Jacquie, I'm so glad your dogs are happy with their Snuggle Bed and thank you for ordering with Charley Chau. I’m sorry to read that you're upset about our delivery charges. Sadly there's no such thing as free delivery. To explain what I mean ... in 2021 so far we have paid over £85,000 in delivery charges to our couriers. For a small business (we are still only a team of three full-time and one part-time) that's a huge bill. When Christine and I first started Charley Chau, we had no experience selling products online. What we didn't know back then was that to offer "free delivery" we needed to build the cost of shipping into our product prices - because ultimately, there is a cost that has to be covered. When we realised this, we thought about it long and hard and decided that we would not build the cost of shipping into our prices as when a customer orders two products or more in one order (e.g. a bed and a blanket) then the customer ends up paying a lot more than they need to - for their free shipping. So, we decided it was actually quite misleading knowing what we now know. We only charge shipping at cost i.e. we do not make a profit on it. As a small business we don't ship huge volumes of parcels so we are limited to what deals we can negotiate with the huge couriers and we try to minimise the most for our customers as much as possible. Many online retailers that charge shipping are actually making a profit on the shipping fee. Heaps of large, respected high street brands charge similar or even more than Charley Chau for a next day service. We can guarantee that they have access to much cheaper rates than we do - they are making a profit on shipping while we are not. Once again, sorry to hear you're unhappy about the shipping charges but there genuinely is no such thing as free shipping. Best wishes, Jenny

Posted 3 years ago

“My beagle, Teddy is a bed connoisseur. We have tried many beds over the years and none have come close to this one. This is quite simply the best bed! It is beautifully made and you can feel and see the quality. It even looks great in my home!”

Charley Chau 5 star review on 19th July 2021

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Posted 3 years ago

Hi Stasha, Thank you so much for your review. I'm so pleased that the Ducky Donut Bed has been a success with you and with Teddy. And thank you for the super photo of Teddy, he looks very content

Posted 3 years ago

“I just love this company. The products are so luxurious and different and the customer service is outstanding. Oh and the doggos look so damn cute in their new beds! A massive thank you”

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Posted 3 years ago

Dear Celia, Thank you for leaving your review and I'm so glad your dogs are happy with the Deeply Dishys. Happy Snuggling xx Bets wishes, Jenny

Posted 3 years ago

“Excellent quality and service”

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Posted 3 years ago

Hi Helen, Thank you for leaving your review. Best wishes, Jenny

Posted 3 years ago

“Best dog bed ever! Our older whippet used to require us to cover her with a blanket and tuck her in several times a day, so that she was always cosy on the sofa. Now, she can do it herself! This means she interrupts fewer zoom meetings. Also, she doesn't wake us up in the night because she's cold. Its expensive but worth it. Only problem is that I now need to buy another for our younger dog. :-)”

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Posted 3 years ago

Hi Sarah, Thank you for leaving a review and I'm glad the Snuggle Bed has been a success! Smooches to Laika & Eric xx Bests, Jenny

Posted 3 years ago

“The Snuggle bed is very well made and the quality of the workmanship is clear to see. My dog is very happy happy with the purchase and so am I. Thank you”

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Posted 3 years ago

Hi Linda, Thank you for leaving your review. And glad that your both happy with the Snuggle Bed. Happy Snuggling! Best wishes, Jenny

Posted 3 years ago

“Absolutely beautifully made bed! Our whippet loves it! Thankyou Charley Chau, will definitely purchase from you again !”

Charley Chau 5 star review on 8th July 2021

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Posted 3 years ago

Hi Joyce, Thank you so much and lovely to see your Whippet enjoying the Snuggle Bed! xx Best wishes, Jenny

Posted 3 years ago

“Very high quality product and efficient delivery service. Most importantly Grace Whippet adores it.”

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Posted 3 years ago

Hi Kathy, Thank you and I'm glad Grace loves her Snuggle Bed xx Bests, Jenny

Posted 3 years ago

“I am the proud owner of many Charley Chau beds. They are always comfortable and machine washable, which is a must when you have dogs with allergies. The dogs love the new bliss bed, sometimes taking turns to sleep in it or sharing it with one another. I highly recommend these beds to any pet owner, you won't be disappointed. Excellent communication and super fast delivery.”

Charley Chau 5 star review on 5th July 2021

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Posted 3 years ago

Thank you so much Diana, and glad the Bliss Bolster has been a hit with your doglets xx

Posted 3 years ago

“This is the 3rd Charley Chau bed we have purchased. It is gorgeous. I love the midnight blue/pale pink soft, velour. It is actually for our new car, but my hubby keeps bringing it inside. This is the first day bed we have bought. The boys have already learned they cannot get into it, like their cave beds. Gorgeous. Highly recommend.”

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Posted 3 years ago

Thank you so much Hilary and I'm glad your husband approves too!

Posted 3 years ago

“Fantastic customer service and quality products”

Charley Chau 5 star review on 4th July 2021

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Posted 3 years ago

Thank you Carol. And smooches to Flo & Etta xx

Posted 3 years ago

“Lola loved it! The delivery was so quick and painless! It’s easy to use as my granddaughter showed us! Thankyou thanks”

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Posted 3 years ago

Thank you Valerie, and I'm glad Lola loves her toy! xx Bests, Jenny

Posted 3 years ago

“We love Charley Chau! The products are always of very high quality and the service is great.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews