Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best dog bed we’ve ever bought ! Our miniature dachshund absolutely loves it”

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Posted 2 years ago

Thanks so much for taking the time out to review us Michelle! As a small business, it's always very much appreciated. Kerry

Posted 2 years ago

“Our Whippet dog Marco is happy and we are as well, since he doesn't take half of our bed and we can sleep well! Thank you very much!”

Charley Chau 5 star review on 31st October 2022

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Posted 2 years ago

Hi Lurii I'm very pleased to hear that you are all getting a great nights sleep and that Marco loves his new bed! Thanks for including the gorgeous photo too, he looks very happy. Kerry

Posted 2 years ago

“Really well made, stylish, and my dog loves it”

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Posted 2 years ago

Hi Vanesa Thank you so much for your 5 star review and including the gorgeous photo! Very glad your dog loves his new bed and blanket. Kerry

Posted 2 years ago

“There are two main points of feedback: Paddy's bliss bolster bed and cushions are absolute pawfection. I hope the bed will last him a lifetime - I would far rather buy one good bed than several bad ones. An extra plus is that it's made here. There were external challenges when I ordered his bed but the customer service from Chloe was brilliant - she was so well-informed and her emails with updates were pitch-perfect.”

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Posted 2 years ago

Hi Marina, Thank you so much for your lovely review! Very happy to hear that Paddy's bliss bolster is pawfection. I've passed on your comments to Chloe and she is absolutely thrilled. Kerry

Posted 2 years ago

“Wonderful as always,”

Charley Chau 5 star review on 30th October 2022

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Posted 2 years ago

Hi Charlotte, Thank you so much for your review and including the super snuggly photo! It's always great to see happy dogs in their Charley Chau bed. Kerry

Posted 2 years ago

“Amazing yet again, ordered a few times before but ordered a new collar for my old girl Lucy, and service was second to none, it came before expected, and I knew collars are made to measure and take longer, and the quality was really good. Heres my two modelling their collars. Will definitely order more”

Charley Chau 5 star review on 28th October 2022

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Posted 2 years ago

Hi Verity, Thanks so much for taking the time to post a review, so glad you are happy with both the collars and the service! And what gorgeous hounds you have, they look super smart in their collars. Kerry

Posted 2 years ago

“I have bought snuggle beds for some years from Charley Chau and decided to treat my whippet to the new winter warm duvet snuggle bed cover. Excellent quality as always and my girl is really loving the extra cosiness. Like many people, we will be trying to save a little on heating this winter, and this cover will be very useful! CC are a lovely company to deal with and always helpful.”

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Posted 2 years ago

Hi Sonia, Thank you so much for your kind words! So glad your girl is happy with her new Winter Warm Snuggle Bed, keeping our dogs extra cosy this winter was one of the considerations that went into the duvet tops. Kerry

Posted 2 years ago

“I love, but more importantly, the dogs adore this bed. I have 3 who throw themselves into it and snuggle down for the night or indeed the day Excellent purchase, very happy.”

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Posted 2 years ago

“Pickle, our Cornish Rex cat adores Charley Chaus snuggle beds.”

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Posted 2 years ago

Hi How fantastic that our snuggle beds are being enjoyed by cats as well as dogs! Kerry

Posted 2 years ago

“The best company you could wish to purchase from. Chloe helped me with my order and when I had a query with the delivery company she once again sorted it quickly and efficiently.”

Charley Chau 5 star review on 22nd October 2022

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Posted 2 years ago

Hi Julie, Thank you so much for your kind words and for including the gorgeous photo! I've let Chloe know that you were happy with her help too. Kerry

Posted 2 years ago

“There was a short delay to our order but we were kept well informed throughout the process. No problem at all.”

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Posted 2 years ago

Hi Nigel, so glad that you were kept informed, thank you for taking the time to post a review, it's much appreciated! Kerry

Posted 2 years ago

“Service and supply was fine.”

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Posted 2 years ago

Dear Jane, We take our customer service very seriously, and strive for a very high standard. Please do let us know if there is something you feel we could have dealt with differently. Kind regards Kerry

Posted 2 years ago

“I am so impressed at how quickly the snuggle bed arrived considering there was a delay on the website. I received a personal email to say there would be a delay and was asked if I was happy to proceed which I was. As it happened, it only took only 4 days to come down! The quality is amazing and it looks beautiful - matches my sofa! I am very happy and so is my whippet Louie!”

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Posted 2 years ago

Hi Rebekah, Thank you so much for your lovely review of Charley Chau. I'm so happy that you got your bed so quickly and you and Louie love the bed. Kerry

Posted 2 years ago

“Top Quality dog beds - I wouldn’t have anything else now !! My dogs LOVE their Charley Chau beds !!”

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Posted 2 years ago

Hi James, We love hearing about happy dogs! Thanks so much for your review. Kerry

Posted 2 years ago

“Lovely comfy fleece blankets, dogs love them, very prompt delivery”

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Posted 2 years ago

Hi Bianca, So glad you are happy with your fleece blankets. Thanks so much for your review. Kerry

Posted 2 years ago

“Have now purchased 8 of these blankets in total. I use them on sofas as throws. Beautifully soft, the humans in the family appreciate them as much as the dogs. As they are quite heavy they stay in place on the sofas so I'm not constantly tidying. Wash well too. Not cheap but have lasted well and I would certainly buy more if needed.”

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Posted 2 years ago

Hi Steph! Wow, what lucky dogs and humans! Thanks so much for taking the time to post a review. Kerry

Posted 2 years ago

“Amazing quality beds for my dashchunds. I recently bought new velvet ones and my little sausages are very happy!”

Charley Chau 5 star review on 17th October 2022

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Posted 2 years ago

Hi Alison! Thanks so much for your review and gorgeous photo. I'm so glad your Daxie's are happy with their new bed! Kerry

Posted 2 years ago

“Have made several purchases over the years and throughout quality remains perfection. Fabulous company with wonderful customer service. 100% recommend.”

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Posted 2 years ago

Hi Anne, This kind of review makes us so happy, as a small business, we strive to maintain great quality & customer service, thank you! Kerry

Posted 2 years ago

“Cocos pleased with her replacement cushion for her bed. Came super quick .”

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Posted 2 years ago

Hi Sally! Great to hear that Coco is pleased with her bed! Thanks so much for taking the time to post a review. Kerry

Posted 2 years ago

“Ok, Charley Chau seems to be expensive and for a while I resisted. But then we got our second whippet.... Their beds are worth every penny & I only wish I'd invested earlier & not wasted money on cheaper imitations. The quality is 5 star - soft, cotton velvet & plush faux fur (if I could sleep in one myself I would...) and the service is 5 star - the beds arrive super-fast. I cannot recommend them enough!”

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Posted 2 years ago

Hi Gabby, Thank you so much for your fantastic review & photos! I'm so very glad to hear that your whippets are happy with their beds too! Kerry

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,614 reviews