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Charley Chau Reviews

4.9 Rating 1,627 Reviews
98 %
of reviewers recommend Charley Chau
4.9
Based on 1,627 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charley Chau Reviews

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Charley Chau 5 star review on 9th January 2025
Elizabeth S
Charley Chau 5 star review on 9th January 2025
Elizabeth S
Charley Chau 5 star review on 24th December 2024
Darya S
Charley Chau 5 star review on 5th December 2024
Wayne H
Charley Chau 5 star review on 18th November 2024
Gill M
Charley Chau 5 star review on 18th November 2024
Gill M
Charley Chau 5 star review on 13th October 2024
Joanne M
445
Anonymous
Anonymous  // 01/01/2019
Absolutely beautiful bed, my dog sleeps on his bed during the day when I am working from home. His bed is next to my desk and always snuggled in his bed to be near me when I’m working. Gorgeous!!
Charley Chau 5 star review on 21st November 2022
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Posted 2 years ago
Hi Nicola, Thanks for your lovely review and the great picture! Sounds like he has a fabulous life snoozing in his Charley Chau while you work. Kerry
Posted 2 years ago
I have the original snuggle bed for my whippet which was a game changer for settling him for a full nights sleep! Was delighted to see the extra warm version and can confirm that the whippet continues to be very happy. Excellent quality, thoughtful colours and great customer service (kept up to date with delivery)....highly recommend for any burrowing 4 legged friend!
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Posted 2 years ago
Hi Lindsey! Thanks so much for your review, it's great to hear that both you and your whippet are happy with the new Winter Warm Snuggle Bed! Kerry
Posted 2 years ago
Great quality and service. A very comfortable bed and happy dog.
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Posted 2 years ago
Hi Holly, thanks so much for your company review, a happy dog is the best possible endorsement we could hope for! Kerry
Posted 2 years ago
Very attentive company and order delivered rapidly and easily
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Posted 2 years ago
Hi Diane, Thanks so much for your review, great to hear you are happy with the service, as a small business it is always fantastic to hear this feedback. Kerry
Posted 2 years ago
Somehow bought size too big but did not return it because I didn't know how! So will have to make a cover myself ... too expensive to buy!
Helpful Report
Posted 2 years ago
Hello Mary, I'm so sorry to hear that the bed is too large for you. We are always happy for customers to return items that are not suitable for an exchange or refund and we even refund the original UK shipping fee a customer has paid to have the order sent out in the first instance. Full details are on the Returns, Exchanges & Refunds page on our website (there's a permanent link to it from every page): https://www.charleychau.com/pages/returns-exchanges . We also send this link out in our order confirmation email but, sadly, it sounds like you didn't spot it. We're the first to acknowledge that our products are not at the bargain basement pricing end of the dog bed market but our costs are genuinely driven by the quality that we deliver in the fabrics that we use and the quality of the construction. We're proud supporters of British manufacturing and everything is made in England by professional, specialist sewing teams. If the mattress has not been used and you would like to return it then I am more than happy to arrange a return and refund with you - I will email you directly to check with you. But if you decide to keep the mattress I hope you enjoy sewing a cover for it - it sounds like a fun project! I will email you to follow up on whether or not you would like to return the mattress in a tick. Regards Kerry
Posted 2 years ago
This bed is worth every penny. It is beautifully made, very well crafted and a pure joy for my dog. My doxie crawled into it immediately and slept for hours. It’s her favorite place now of all times!
Charley Chau 5 star review on 17th November 2022
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Posted 2 years ago
Hi Susanne Thanks so much for your review, very happy to see that your gorgeous doxie dog has settled in well to her new snuggle bed! We really appreciate your comments about the quality too, we like to know the high standards of our four legged customers are being met because their comfort is our priority! Regards Kerry
Posted 2 years ago
This was my first experience buying from Charley Chau and I'm really impressed by both the quality of their beds and their customer service. I ended-up returning the first bed I bought as it was too small for my dog, the team at Charley Chau organised for it to be picked-up and a larger bed sent out without any fuss or complications; it was as easy as picking-up the phone and explaining the issue. I've got so used to anonymously buying online via Amazon that the whole experience of dealing with Charley Chau was both charming and a reminder of how nice it is to buy from makers who are proud of what they do and the quality service they provide.
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Posted 2 years ago
Hi Kylie, We are all absolutely thrilled with your review, thank you! As a small business, it's always such a pleasure to read comments like this, and also very glad you love your bed, I hope your dog does too! Kerry
Posted 2 years ago
This has been a game changer for getting our young whippet to settle during our work hours. She loves playing in the charley chau and afterwards she will settle down and take seriously long naps! She loves it!
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Posted 2 years ago
Hi! Oh this is fantastic to read, very glad to hear that your whippet is so happy with her bed! Kerry
Posted 2 years ago
Excellent product excellent service.
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Posted 2 years ago
Thanks so much for your review, very glad to hear that you are happy with the products and service! Kerry
Posted 2 years ago
We purchased a pouch bed for our whippet who does absolutely love it and uses it more than cuddles with us now! Whilst the product is of good quality fabric and craftsmanship, we’ve been a little disappointed with the choice of white/cream fur for the base as the bed looked very dirty pretty quickly after only a few uses and we only have a short haired dog who doesn’t pick up much mud on her coat and who gets cleaned regularly. We’ve had to buy a second cover, at £145 to ensure we can wash them each regularly. Unfortunately after only one wash, following product washing instructions, the cover still doesn’t look very clean and the fur looks like it’s a year old rather than a month old which is a surprise and a bit disappointing when we’ve spent quite a fair amount of money on the products - around £200 for first and £145 for replacement cover. I would recommend a pouch bed, and I’m sure my dog would recommend your products, but I’d probably tell my friends to try a cheaper version with a dark inner layer instead.
Helpful Report
Posted 2 years ago
Dear Sarah, Thank you for taking the time to write your review and it’s lovely to know that the Snuggle Bed has been a hit with your Whippet! Thank you as well for your feedback about the faux-fur fleece and I am sorry to read that you are disappointed with the Snuggle Bed after it was washed. As I haven’t seen any photos of your Snuggle Bed cover, I cannot comment specifically. In terms of washing the cover, we recommend using a synthetics cycle on a cool wash, 30 degrees and let the cover dry naturally. I would also avoid adding fabric conditioner to the wash as this can make the faux-fur greasy and clump together. We do not recommend using express or quick washes. You mentioned that your cover does not look clean after being washed. This is very surprising to read as it’s not feedback we have received from any customers before, nor something we have experienced ourselves. Without knowing the specific wash cycle used you have used, I can only suggest re-washing the cover and turning the Snuggle Bed cover “inside out,” so all the faux-fur fleece is exposed. The Velour covers are also quite heavy, especially when they’re wet, and it may help if the cover is washed with fewer items in the machine at the same time. In terms of the colour of the faux-fur fleece we have chosen to use with our Snuggle Beds, ivory works with all 21 Snuggle Beds currently available in different fabrics in the regular duvet top style or Winter Warmer versions. For a small company like ours, we just can’t afford to have more colour options and we also don’t have the physical space to store more covers. We also have short-coated dogs with aversions to rain and mud but no matter how clean they look, there is always dirt and dust on their paws and bodies which will rub off onto their beds and other surfaces. This may be more noticeable with some dogs than others but unfortunately not something we can control. In terms our prices, we could certainly have all our products made for us overseas which would probably make the cost of making a Charley Chau much cheaper, but Christine and I made a conscious decision when we launched our company back in 2010 to have all our beds and blankets made in the UK and to support small sewing teams still operating here. We source all our fabrics from the UK and work with several amazing specialist sewing teams who are each responsible for a part of a Charley Chau bed. We put each individual bed together at our HQ in Manchester before dispatching every order ourselves so we can check each bed or blanket we send out to our customers is in perfect condition. Again, thank you for your feedback and please feel free to contact us directly at hello@charleychau.com or by calling us on 0161 848 870. Best wishes, Jenny
Posted 2 years ago
A lovely warm and chic dog blanket, which is an attempt to restrict our spaniel to one part of the sofa only! So far, so good - she loves it. Delivery was incredibly prompt, too.
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Posted 2 years ago
Hello and thank you so much for taking the time to leave your review. We're so glad that both of you are happy with the blanket. Happy Snuggling to your pup xx Bests, Jenny
Posted 2 years ago
Always top quality products and - most important of all - a big hit with our four-legged friends!
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Posted 2 years ago
Hi Sarah, Thanks so much for your review, very glad to hear the bed is a hit! Kerry
Posted 2 years ago
Our long, sinewy Bengal is too small for a cat bed and has been sleeping on a horrid old nylon sleeping bag. But now that his Charley Chau dog bed is here, he is making the transition. Looks like he’s loving it, thank you!
Charley Chau 5 star review on 4th November 2022
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Posted 2 years ago
Hi Alison, Oh this is so lovely to see! He looks very cosy! Thanks so much for taking the time to leave a review, and also the fabulous photo. Kerry
Posted 2 years ago
Best dog bed we’ve ever bought ! Our miniature dachshund absolutely loves it
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Posted 2 years ago
Thanks so much for taking the time out to review us Michelle! As a small business, it's always very much appreciated. Kerry
Posted 2 years ago
Our Whippet dog Marco is happy and we are as well, since he doesn't take half of our bed and we can sleep well! Thank you very much!
Charley Chau 5 star review on 31st October 2022
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Posted 2 years ago
Hi Lurii I'm very pleased to hear that you are all getting a great nights sleep and that Marco loves his new bed! Thanks for including the gorgeous photo too, he looks very happy. Kerry
Posted 2 years ago
Really well made, stylish, and my dog loves it
Charley Chau 5 star review on 31st October 2022
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Posted 2 years ago
Hi Vanesa Thank you so much for your 5 star review and including the gorgeous photo! Very glad your dog loves his new bed and blanket. Kerry
Posted 2 years ago
There are two main points of feedback: Paddy's bliss bolster bed and cushions are absolute pawfection. I hope the bed will last him a lifetime - I would far rather buy one good bed than several bad ones. An extra plus is that it's made here. There were external challenges when I ordered his bed but the customer service from Chloe was brilliant - she was so well-informed and her emails with updates were pitch-perfect.
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Posted 2 years ago
Hi Marina, Thank you so much for your lovely review! Very happy to hear that Paddy's bliss bolster is pawfection. I've passed on your comments to Chloe and she is absolutely thrilled. Kerry
Posted 2 years ago
Wonderful as always,
Charley Chau 5 star review on 30th October 2022
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Posted 2 years ago
Hi Charlotte, Thank you so much for your review and including the super snuggly photo! It's always great to see happy dogs in their Charley Chau bed. Kerry
Posted 2 years ago
Amazing yet again, ordered a few times before but ordered a new collar for my old girl Lucy, and service was second to none, it came before expected, and I knew collars are made to measure and take longer, and the quality was really good. Heres my two modelling their collars. Will definitely order more
Charley Chau 5 star review on 28th October 2022
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Posted 2 years ago
Hi Verity, Thanks so much for taking the time to post a review, so glad you are happy with both the collars and the service! And what gorgeous hounds you have, they look super smart in their collars. Kerry
Posted 2 years ago
I have bought snuggle beds for some years from Charley Chau and decided to treat my whippet to the new winter warm duvet snuggle bed cover. Excellent quality as always and my girl is really loving the extra cosiness. Like many people, we will be trying to save a little on heating this winter, and this cover will be very useful! CC are a lovely company to deal with and always helpful.
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Posted 2 years ago
Hi Sonia, Thank you so much for your kind words! So glad your girl is happy with her new Winter Warm Snuggle Bed, keeping our dogs extra cosy this winter was one of the considerations that went into the duvet tops. Kerry
Posted 2 years ago
Charley Chau is rated 4.9 based on 1,627 reviews