Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot fault it! My little Iggy loves his bed and its so hard to get him out of it! The quality is incredible I cannot recommend it enough!”

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Posted 4 years ago

“Super soft, plushy blanket! My iggy loves it. ❤️”

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Posted 4 years ago

“excellent quality and great service”

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Posted 4 years ago

“Service given was exemplary Thank you”

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Posted 4 years ago

“Having had several snuggle beds in the past I am very disappointed with my new one. The filling is different which makes it much more difficult for the dog to snuggle into it. By the time my whippet has actually achieve the manoeuvre it is halfway across the floor and an eruption has happened. Certainly most disappointing and I will not be buying another which is sad as I loved the original filling which did not bounce around and was stable.”

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Posted 4 years ago

Dear Alison, I'm really sorry for the delay in replying to your review. And I'm really sorry to hear that you were not happy with your latest Snuggle Bed. We haven't made any changes to the filling in our Snuggle Beds so I'd really love to find out more about the differences that you've found between your most recent bed and previous ones ordered with us as I think there must be something strange going on. As mentioned, we haven't made any changes to the specification of our mattresses at all. It may help also if we can collect the mattress from you and examine it ourselves so we can take a good look and work out what has happened. We obviously always want our customers to be 100% happy with their purchases so it would be great if we could touch base and follow up on this. Best wishes, Jenny

Posted 4 years ago

“Ordered my blanket on Friday it arrived on Wednesday very good service”

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Posted 4 years ago

“Beautiful and smart products”

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Posted 4 years ago

“Received excellent service as our item which we required quickly for the arrival of a rescue dog - arrived on time as it’s a lovely quality”

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Posted 4 years ago

“We bought a whippet collar and house collar for our whippet Bella. She is a blue whippet and the orange looks gorgeous on her, she loves her house collar too. The leather is of good quality and is very well made. We are very pleased with our purchase.”

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Posted 4 years ago

“My dachshund loves her new bed. So well made and looks gorgeous”

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Posted 4 years ago

“A lovely range of attractive, comfortable and well made and easy to care for products. Did I mention the fabulous double fleece blankets?”

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Posted 4 years ago

“I am always trying to tell all friends , the only company for your dogs beds , is Charley Chau!. The snuggle beds , are truly the best design ever thanking you. 💕.”

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Posted 4 years ago

“Wonderful dogs beds. So comfy and very high quality. Worth the money as last ages - we’ve just bought a replacement bed for our dogs after 7 years. Brilliant customer service too. Would highly recommend.”

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Posted 4 years ago

“Excellent quality collar. Much more comfortable than the one we were using.”

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Posted 4 years ago

“Good communication & parcel arrived quickly.”

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Posted 4 years ago

“Brilliant service, I queried something on e mail, they responded immediately and even called me to follow up. Well done Charley Chau”

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Posted 4 years ago

“Gorgeous Ruby little house collar for blu our whipped. Fabulous service and quality x”

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Posted 4 years ago

“Charley Chau must love dogs because they make such lovely beds for them.”

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Posted 4 years ago

“Chester loves his snuggle bed! Prompt delivery, well packaged. I foolishly ordered the wrong size and they were ready kind and swooped it. Would definitely recommend.”

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Posted 4 years ago

“Stunning dog bed, exceptional flexible service and communications. Would recommend and look forward to using again!! Thank you”

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,627 reviews