Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The place to go for top quality dog beds, professional and friendly service, my Whippet Pip has been using his snuggle bed for 8 years now, bliss!”

Helpful Report

Posted 2 years ago

Hi Andrea, Aww, thank you Andrea. And great that Pip's Snuggle Bed is still being used after 8 years. Happy Snuggling xx Bests, Jenny

Posted 2 years ago

“Excellent service and the Snuggle bedcover is excellent . Quality is exceptional and the colour is great just what I wanted”

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Posted 2 years ago

Thank you so much, Alison! Bests, Jenny

Posted 2 years ago

“Great service and Fatso loves his new bed!”

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Posted 2 years ago

Hi Heather, I'm so pleased Fatso loves his Snuggle Bed and what a great name! Happy Snuggling xx Bests, Jenny

Posted 2 years ago

“Fast delivery, high quality! My dog immediately started using the bed which is not usual as in the past it took her usually a week to get into her new bed. She is sleeping in the bed more often than with her old one. She can spread and roll as much as she likes. She is a size of a labrador and size L is perfect for her. It is hard to find comfortable bed for large dogs and I was happy to pay the price knowing she’d love it!”

Charley Chau 5 star review on 26th November 2022

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Posted 2 years ago

Hi Irena, Thank you so much for taking the time to write your review and for the fab photo of your girl. I'm glad the Ducky DOnut Bed has been a hit with her! Bests, Jenny

Posted 2 years ago

“In the last 7 years, I’ve bought at least 7 large snugglebeds, 3 covers, several replacement mattresses and our dogs love them. It took me a while to take the plunge as I worried my dog wouldn’t be able to use it without help, a couple of days of posting her into it with cheese and she nailed it! She’s nearly 8 now and uses her CC as a place of refuge from all things abhorrent to a whippet (rain, nail clippers, thunder, people that breathe too loud, anyone that wants to stroke her, anyone that doesn’t live in our house, the other dogs, taking worming tablets - everything really!) Recently, I made a mistake and had to return a bed I had ordered in error to swap, the team were fantastic. They helped me arrange the return and swapped what I needed with the same driver. I always think you don’t know what customer service is like at a company until something doesn’t go to plan but Charley Chau came through for me! I know they seem expensive but your dog will thank you and it will complete their little life.”

Charley Chau 5 star review on 25th November 2022

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Posted 2 years ago

Hi Stacey, Wow, what an amazing review, thank you!! What a lucky whippet you have, and I'm so happy to hear that she finds a safe haven in her snuggle bed (totally with her on the loud breathers!). Really great to hear that your exchange went so smoothly too. I hope your gorgeous whippet enjoys her new bed. Kerry

Posted 2 years ago

“Qualiity service , the best products, never let us down.”

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Posted 2 years ago

Thanks so much for your review, fantastic to know that you are always happy with your Charley Chau purchases! Kerry

Posted 2 years ago

“Very efficient and fast service. Product excellent.”

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Posted 2 years ago

Thank you so much for your review, very glad to hear you were pleased with the service & your purchase. Kerry

Posted 2 years ago

“Absolutely beautiful bed, my dog sleeps on his bed during the day when I am working from home. His bed is next to my desk and always snuggled in his bed to be near me when I’m working. Gorgeous!!”

Charley Chau 5 star review on 21st November 2022

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Posted 2 years ago

Hi Nicola, Thanks for your lovely review and the great picture! Sounds like he has a fabulous life snoozing in his Charley Chau while you work. Kerry

Posted 2 years ago

“I have the original snuggle bed for my whippet which was a game changer for settling him for a full nights sleep! Was delighted to see the extra warm version and can confirm that the whippet continues to be very happy. Excellent quality, thoughtful colours and great customer service (kept up to date with delivery)....highly recommend for any burrowing 4 legged friend!”

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Posted 2 years ago

Hi Lindsey! Thanks so much for your review, it's great to hear that both you and your whippet are happy with the new Winter Warm Snuggle Bed! Kerry

Posted 2 years ago

“Great quality and service. A very comfortable bed and happy dog.”

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Posted 2 years ago

Hi Holly, thanks so much for your company review, a happy dog is the best possible endorsement we could hope for! Kerry

Posted 2 years ago

“Very attentive company and order delivered rapidly and easily”

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Posted 2 years ago

Hi Diane, Thanks so much for your review, great to hear you are happy with the service, as a small business it is always fantastic to hear this feedback. Kerry

Posted 2 years ago

“Somehow bought size too big but did not return it because I didn't know how! So will have to make a cover myself ... too expensive to buy!”

Helpful Report

Posted 2 years ago

Hello Mary, I'm so sorry to hear that the bed is too large for you. We are always happy for customers to return items that are not suitable for an exchange or refund and we even refund the original UK shipping fee a customer has paid to have the order sent out in the first instance. Full details are on the Returns, Exchanges & Refunds page on our website (there's a permanent link to it from every page): https://www.charleychau.com/pages/returns-exchanges . We also send this link out in our order confirmation email but, sadly, it sounds like you didn't spot it. We're the first to acknowledge that our products are not at the bargain basement pricing end of the dog bed market but our costs are genuinely driven by the quality that we deliver in the fabrics that we use and the quality of the construction. We're proud supporters of British manufacturing and everything is made in England by professional, specialist sewing teams. If the mattress has not been used and you would like to return it then I am more than happy to arrange a return and refund with you - I will email you directly to check with you. But if you decide to keep the mattress I hope you enjoy sewing a cover for it - it sounds like a fun project! I will email you to follow up on whether or not you would like to return the mattress in a tick. Regards Kerry

Posted 2 years ago

“This bed is worth every penny. It is beautifully made, very well crafted and a pure joy for my dog. My doxie crawled into it immediately and slept for hours. It’s her favorite place now of all times!”

Charley Chau 5 star review on 17th November 2022

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Posted 2 years ago

Hi Susanne Thanks so much for your review, very happy to see that your gorgeous doxie dog has settled in well to her new snuggle bed! We really appreciate your comments about the quality too, we like to know the high standards of our four legged customers are being met because their comfort is our priority! Regards Kerry

Posted 2 years ago

“This was my first experience buying from Charley Chau and I'm really impressed by both the quality of their beds and their customer service. I ended-up returning the first bed I bought as it was too small for my dog, the team at Charley Chau organised for it to be picked-up and a larger bed sent out without any fuss or complications; it was as easy as picking-up the phone and explaining the issue. I've got so used to anonymously buying online via Amazon that the whole experience of dealing with Charley Chau was both charming and a reminder of how nice it is to buy from makers who are proud of what they do and the quality service they provide.”

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Posted 2 years ago

Hi Kylie, We are all absolutely thrilled with your review, thank you! As a small business, it's always such a pleasure to read comments like this, and also very glad you love your bed, I hope your dog does too! Kerry

Posted 2 years ago

“This has been a game changer for getting our young whippet to settle during our work hours. She loves playing in the charley chau and afterwards she will settle down and take seriously long naps! She loves it!”

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Posted 2 years ago

Hi! Oh this is fantastic to read, very glad to hear that your whippet is so happy with her bed! Kerry

Posted 2 years ago

“Excellent product excellent service.”

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Posted 2 years ago

Thanks so much for your review, very glad to hear that you are happy with the products and service! Kerry

Posted 2 years ago

“We purchased a pouch bed for our whippet who does absolutely love it and uses it more than cuddles with us now! Whilst the product is of good quality fabric and craftsmanship, we’ve been a little disappointed with the choice of white/cream fur for the base as the bed looked very dirty pretty quickly after only a few uses and we only have a short haired dog who doesn’t pick up much mud on her coat and who gets cleaned regularly. We’ve had to buy a second cover, at £145 to ensure we can wash them each regularly. Unfortunately after only one wash, following product washing instructions, the cover still doesn’t look very clean and the fur looks like it’s a year old rather than a month old which is a surprise and a bit disappointing when we’ve spent quite a fair amount of money on the products - around £200 for first and £145 for replacement cover. I would recommend a pouch bed, and I’m sure my dog would recommend your products, but I’d probably tell my friends to try a cheaper version with a dark inner layer instead.”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you for taking the time to write your review and it’s lovely to know that the Snuggle Bed has been a hit with your Whippet! Thank you as well for your feedback about the faux-fur fleece and I am sorry to read that you are disappointed with the Snuggle Bed after it was washed. As I haven’t seen any photos of your Snuggle Bed cover, I cannot comment specifically. In terms of washing the cover, we recommend using a synthetics cycle on a cool wash, 30 degrees and let the cover dry naturally. I would also avoid adding fabric conditioner to the wash as this can make the faux-fur greasy and clump together. We do not recommend using express or quick washes. You mentioned that your cover does not look clean after being washed. This is very surprising to read as it’s not feedback we have received from any customers before, nor something we have experienced ourselves. Without knowing the specific wash cycle used you have used, I can only suggest re-washing the cover and turning the Snuggle Bed cover “inside out,” so all the faux-fur fleece is exposed. The Velour covers are also quite heavy, especially when they’re wet, and it may help if the cover is washed with fewer items in the machine at the same time. In terms of the colour of the faux-fur fleece we have chosen to use with our Snuggle Beds, ivory works with all 21 Snuggle Beds currently available in different fabrics in the regular duvet top style or Winter Warmer versions. For a small company like ours, we just can’t afford to have more colour options and we also don’t have the physical space to store more covers. We also have short-coated dogs with aversions to rain and mud but no matter how clean they look, there is always dirt and dust on their paws and bodies which will rub off onto their beds and other surfaces. This may be more noticeable with some dogs than others but unfortunately not something we can control. In terms our prices, we could certainly have all our products made for us overseas which would probably make the cost of making a Charley Chau much cheaper, but Christine and I made a conscious decision when we launched our company back in 2010 to have all our beds and blankets made in the UK and to support small sewing teams still operating here. We source all our fabrics from the UK and work with several amazing specialist sewing teams who are each responsible for a part of a Charley Chau bed. We put each individual bed together at our HQ in Manchester before dispatching every order ourselves so we can check each bed or blanket we send out to our customers is in perfect condition. Again, thank you for your feedback and please feel free to contact us directly at hello@charleychau.com or by calling us on 0161 848 870. Best wishes, Jenny

Posted 2 years ago

“A lovely warm and chic dog blanket, which is an attempt to restrict our spaniel to one part of the sofa only! So far, so good - she loves it. Delivery was incredibly prompt, too.”

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Posted 2 years ago

Hello and thank you so much for taking the time to leave your review. We're so glad that both of you are happy with the blanket. Happy Snuggling to your pup xx Bests, Jenny

Posted 2 years ago

“Always top quality products and - most important of all - a big hit with our four-legged friends!”

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Posted 2 years ago

Hi Sarah, Thanks so much for your review, very glad to hear the bed is a hit! Kerry

Posted 2 years ago

“Our long, sinewy Bengal is too small for a cat bed and has been sleeping on a horrid old nylon sleeping bag. But now that his Charley Chau dog bed is here, he is making the transition. Looks like he’s loving it, thank you!”

Charley Chau 5 star review on 4th November 2022

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Posted 2 years ago

Hi Alison, Oh this is so lovely to see! He looks very cosy! Thanks so much for taking the time to leave a review, and also the fabulous photo. Kerry

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,614 reviews