Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took ages to arrive with no explanation other than on the 2 occasions I had to call up to chase my order. Was told they had had a lot of orders for the did bed that I ordered but didn’t really apologise I waited over 3 weeks not the 2 days that was stated when I ordered. When the bed came I was happy with the quality of the bed but was smaller than expected. I have a French bull dog albeit a big one but I’d definitely say a large rather than medium would have been more Suitable. If it hadn’t taken so long to come I’d have swapped it but by this point I was just happy to have something.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide this feedback. We are of course sorry that it has taken so long for your order to be received, and for the lack of explanation you were given when you called. We certainly understand your disappointment and we do apologize. We appreciate you providing us with this feedback so that we can improve our customer service.

Posted 1 year ago

“Brilliant service and amazing quality. Lovely communication from Jenny too!”

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Posted 1 year ago

Thank you Sarah! We are delighted that you were pleased with your Charley Chau experience and appreciate you taking the time to share this 5 star review. It is so wonderful to hear that you were pleased with our service and quality, as well as enjoying the communication with me. We are thrilled that you are a loyal customer and thank you for your kind words. Bests, Jenny

Posted 1 year ago

“Third time purchasing from Charley Chau, lovely company to deal with, kept up to date on delivery. Highly recommend.”

Charley Chau 5 star review on 21st November 2023

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Posted 1 year ago

Thank you so much, Jacolyn, for your 5 star rating of Charley Chau and for your loyalty as a returning customer. It's always great to have you back as we appreciate your support. We're very pleased to hear that your delivery experience was up to your standard and that you found us a lovely company to deal with. Thank you again for your kind words - we really appreciate it! And thank you for the fab photo!

Posted 1 year ago

“great service!”

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Posted 1 year ago

Thank you so much, Dasha, for giving us a 5 star rating! We really appreciate your loyalty as a customer and love hearing that you had a great experience with our service! Thank you for being part of the Charley Chau family!

Posted 1 year ago

“Fantastic service as always. We love their beds.”

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Posted 1 year ago

Hi Ritchie, Thank you and glad you love the Snuggle Beds. And thank you for the photo - love, love, love

Posted 1 year ago

“Fantastic quality, my dog absolutely loves her new bed.”

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Posted 1 year ago

Hi Suzanne, Thank you for the lovely photo and I'm so glad the Snuggle Bed has been a success! Bests, Jenny

Posted 1 year ago

“Wonderful product. Great material, extremely comfortable. My dachshund loves it very much and it is very elegant matching the rest of the furniture of the house.”

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Posted 1 year ago

Hi Isabella, Thank you for taking the time to leave your review and I'm so glad you and your Dachshund are happy with your Charley Chau bed! Bests, Jenny

Posted 1 year ago

“Charley Chau’s Snuggle beds are perfect for our Italian Greyhounds: cosy, stylish and practical.”

Charley Chau 5 star review on 14th November 2023

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Posted 1 year ago

Hi Kirstie, Thank you for the lovely photo! Bests, Jenny

Posted 1 year ago

“Ordered this blanket for my Daisy. It is absolutely lovely and she loves cuddling up on it.”

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Posted 1 year ago

“The Snuggle Beds are the best thing ever happen for our two Whippets”

Charley Chau 5 star review on 11th November 2023

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Posted 1 year ago

Aww, thank you so much Olin! And big smooches to your Whippets xx Bests, Jenny

Posted 1 year ago

“Excellent service from this Company and a lovely product. New dog (being re-homed) took to the bed within a few hours and loves it. Perfect for burrowing type dogs such as IGGY and WIGGY (ours).”

Helpful Report

Posted 1 year ago

We love hearing that the dogs took to the bed within a few hours and we are thrilled that it's a perfect fit for your IG. Thank you for your kind words about our service and product, it's greatly appreciated.

Posted 1 year ago

“Lovely quality and colours even nicer than on the site - service great too!”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“Excellent quality dog bed (Snuggle Bed) and very polite customer service. Shipping from UK to Mexico was seamless.”

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Posted 1 year ago

Hi Heather, Thank you for taking the time to leave your review and I'm glad everything arrived without a hitch! Bests, Jenny

Posted 1 year ago

“My bed arrived quickly and well-packaged. Good service.”

Charley Chau 5 star review on 27th October 2023

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Posted 1 year ago

Hi Barbara, It looks like the Snuggle Bed has been a success! Thank you for ordering with Charley Chau. Best wishes, Jenny

Posted 1 year ago

“Excellent service and quality products.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“Very satisfied with the product and their service. Can happily recommend them.”

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Posted 1 year ago

Thank you Bridget!

Posted 1 year ago

“We have been shopping with Charley Chau for years now, we've never been disappointed with our purchases. We have been able to spoil our Whippet with numerous beds, fleeces and throws, he deserves it! Everything is such great quality it lasts and lasts. Infact, we've never needed to throw anything out just added to what we already have to make another corner of the room, or seat on a sofa, more comfortable for our boy to lounge!”

Helpful Report

Posted 1 year ago

Hi Kirsty and thank you so much for taking the time to leave your lovely review. It means the world to us that you're happy with our beds and blankets as well! Thanks you for your continued support for Charley Chau! Bests, Jenny

Posted 1 year ago

“Our Whippet Diamond loves his Charley Chau snuggle bed. Luxury, comfortable and cosy and amazing customer service.”

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Posted 1 year ago

Hi Heidi, Thank you for leaving a review. We so pleased Diamond loves his Snuggle Bed! Happy Snuggling! Best wishes, Chloe @ Charley Chau

Posted 1 year ago

“I bought the memory foam bed from Charley Chau originally and the quality was just amazing. So I bought another two beds (we have four dogs!) I love the waterproof liner. I think that is an absolute game changer! Couldn’t be happier and the dogs love the beds! Highly recommend and well worth spending the money!”

Charley Chau 5 star review on 8th October 2023

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Posted 1 year ago

Hi Gemma, Thank you for the lovely photo of your gang, gorgeous pups and for your continued support! Bests, Jenny

Posted 1 year ago

“Excellent quality as always . Third set of beds covers I have purchased over the years - that’s why I keep coming back ! Many thanks”

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Posted 1 year ago

Aww, so very sweet. Thank you for your continued support, Joanne. It means the world to us. And smooches to your doglet xx Bests, Jenny

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,614 reviews