Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great personal service from Charley Chau. It is a lovely business to buy from, with a great high quality range and great customer service. Thank you.”

Charley Chau 5 star review on 16th July 2020

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Posted 4 years ago

“Excellent brand, look forward to ordering more items.”

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Posted 4 years ago

“Amazing products and faultless service all provided with their own personal touch. Would recommend Charley Chau to anybody.”

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Posted 4 years ago

“Very good quality products. Practical and stylish.”

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Posted 4 years ago

“The quality of this mattress is ok but there is room for improvement considering the price. 1. The pillow lining and stitching could be improved. The stitching on our large mattress broke under the weight of the water in the washing machine. We were able to repair it but it kinda of proves that the lining is very fragile. 2. The mattress loses support and fluffiness over time. This is normal but because the mattress is compartmented, it’s very difficult to make dense areas fluffy again. The addition of a zipper would solve a lot of issues.”

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Posted 4 years ago

“Lovely, prompt delivery and the products are quality and made beautifully. Rusty loves his spotty comforter.”

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Posted 4 years ago

“really nice and cozy . Very chic on the couch”

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Posted 4 years ago

“Great company, prompt delivery and kept me informed at all time’s about the delivery date. Lots of choice. I was looking for a dog bed cover and they had lots of types and sizes.”

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Posted 4 years ago

“Our two little whippets love this snuggle bed so much, so much so there's even sulking when one of them is in it! A pricey investment but the quality is undeniable and I will certainly be making another purchase.”

Charley Chau 5 star review on 2nd July 2020

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Posted 4 years ago

“Great service, quick delivery and well packed up. The range is wonderful and I plan to buy more products now that one my dogs has the Deeply Dishy bed.”

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Posted 4 years ago

“I was happy with the short communication lines and friendly approach so it was easy to get in touch.”

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Posted 4 years ago

“love it ! more importantly, so does my dog.”

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Posted 4 years ago

“Charley Chau have a very tempting website, albeit with premium prices. That said, you get what you pay for; the foxy faux fur blankets I have bought are soft and luxurious, but also wash really well, and still look good after multiple washes. The delivery was prompt and efficient.”

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Posted 4 years ago

“Once again we love our house collar and this time we also got a matching whippet collar. Very happy with both purchases great quality, great service and delivery. Thank you so much.”

Charley Chau 5 star review on 24th June 2020

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Posted 4 years ago

“I'd like to say a huge thank you to staff at Charley Chau and in particular Jenny. It's so unusual to receive a direct e-mail to discuss your order and to clarify the details. A refreshing change from automated responses. Loved everything I ordered, quality is fabulous and well worth the money!!! Will definitely be re-ordering as my puppy grows. Thanks again. Kind Regards Joyce”

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Posted 4 years ago

“I cannot praise Charley Chau highly enough! What a great company with outstanding customer service. The products I ordered are of the highest quality and unfortunately I had ordered the wrong size collar for one of my dogs. They were amazing and sent another one out really quickly which fits perfectly. I will be buying from them again.”

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Posted 4 years ago

“Lovely colours to select from and very soft leather,great quality all-round ,fabulous .”

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Posted 4 years ago

“Great service and really fantastic products.”

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Posted 4 years ago

“House Collar is so stylish & so well made , fits perfectly & makes our scruffy pup look pretty posh 😊”

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Posted 4 years ago

“Rosie is delighted with her luxurious new bed, great quality and it looks stylish in our room, big improvement on the normal dog beds available. She loves the soft fabric and size to stretch out on, she’s a lucky whippet.”

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,627 reviews