Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,626 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 9th January 2025

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have many snuggle beds which are great. The new snuggle bag looks like it’s going to be a hit too! All items are fantastic quality and wash perfectly.”

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Posted 11 months ago

Hi Jane, Thank you so much for the five star review and your continued support! Bests, Jenny

Posted 11 months ago

“Great customer service, good quality items, fast and efficient delivery. Very happy again with the Charlie Chau experience.”

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Posted 11 months ago

Than you so much, Terry!

Posted 11 months ago

“Top quality product. My whippet seems to love it and sleeps through the night in her bed. Pick-up was easy and convenient.”

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Posted 11 months ago

Thank you so much, Thomas!

Posted 11 months ago

“Amazing customer service. Such beautiful and well made beds!”

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Posted 11 months ago

Thank you Shalini and I'm glad we were able to help! Bests, Jenny

Posted 11 months ago

“Love their beds and their snuggle beds. They are so helpful and friendly,”

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Posted 11 months ago

Thank you so much Lucrese!

Posted 11 months ago

“My girls are enjoying their new collars, and I adore the colour!”

Charley Chau 5 star review on 9th February 2024

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Posted 11 months ago

Thank you so much for the five star review and the gorgeous photo of you girls. Smooches to them both xx

Posted 11 months ago

“The two travel pads are absolutely beautiful and lovely quality. They came in double quick time as usual. I can't recommend this company enough!”

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Posted 11 months ago

Thank you so much, Caroline!

Posted 11 months ago

“Super quick delivey and the best quality dog beds. They are made so well, and the velour fabric is just gorgeous. The team are quick to communicate, such a lovely independent business to support.”

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Posted 11 months ago

Thank you so much, Jessica!

Posted 11 months ago

Hi Jessica, Thank you and glad you're happy with the bed as well! Bests, Jenny

Posted 11 months ago

“Absolutely stand out products for Italian Greyhounds and even better customer service. One of the few that you can actually speak to a human. Thank you so much. Our iggy has been a fan for over 7 years and we have just treated him to another snuggle bed.”

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Posted 11 months ago

Hi Mariela, Thank you so much for your continued support for Charley Chau and the lovely review! Bests, Jenny

Posted 11 months ago

“So delicious that I wish I was a whippet .”

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Posted 11 months ago

Hahaha. Thank you!

Posted 11 months ago

“Excellent product and service”

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Posted 11 months ago

Thank you, Jeremy!

Posted 11 months ago

“Excellent dog beds, our rather spoilt whippet wouldn't sleep in any thing else. Professional and friendly to deal with too.”

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Posted 11 months ago

Thank you so much, Alan!

Posted 11 months ago

“Our dog loves his new bed. Very good quality and so great that it is easy to wash too!”

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Posted 11 months ago

Hi Lewis, Thank you taking the time to write your review and I'm so glad the bed has been a hit with your dog! Bests, Jenny

Posted 11 months ago

“Lovely dog bed but ordered the wrong size - too big. Dog has looked at it but prefers tatty old basket! So sorry - an expensive mistake!”

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Posted 11 months ago

Hi Jennifer, Thank you so much for the five star review and I am sorry the bed hasn't been a hit with your dog. If the bed hasn't been used, I'm happy for the bed to be returned and we can exchange it for a smaller size/different bed. Drop us a line on hello@charleychau.com. Bests, Jenny

Posted 11 months ago

“Simply amazing- great product and brilliant service”

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Posted 11 months ago

Thank you so much Matt!

Posted 11 months ago

“The dog bed was really beautiful. Stylish in a low key way and just as I hoped... except I had only read the inside dimensions so very frustratingly it didn't fit where it needed to go. I phoned Charles Chau and the staff member was extremely helpful, we arranged a swap snd the new one fits just right. And the dog loves it!”

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Posted 11 months ago

Hi Catharine, Thank you for your your review and I'm glad we were able to sort everything out! Bests, Jenny

Posted 11 months ago

“Super quality and custoer service. My whippet is so cosy and happy with the new ocver. The best beds worth the investment.”

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Posted 11 months ago

Thank you so much, Lucinda!

Posted 11 months ago

“Very efficient.”

Charley Chau 5 star review on 22nd January 2024

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Posted 11 months ago

Hi Penny, Thank you so much for the five star review and the lovely photo. Happy Snuggling! xx Bests, Jenny

Posted 11 months ago

“Very good customer service”

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Posted 11 months ago

Thank you so much, Lynda!

Posted 11 months ago

“What a fantastic company to deal with. I needed a slightly bigger bed than I ordered, so I sent an email. I got a call apologising for the late reply (I only sent it the day before). I was helped with my return and had the size up put aside for me to ensure I got it. This is a small company who go the extra mile. I have ordered from them before and although their products might seem pricey, they last forever. I've lost track of the amount of expensive dog beds I gone through prior to purchasing from here that have not lasted. Definitely pay the little extra for the waterproof liner, it's fantastic.”

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Posted 1 year ago

Hi Susan, Thank you so much for the five star review and we're glad we were able to help! Bests, Jenny

Posted 11 months ago

Charley Chau is rated 4.9 based on 1,626 reviews