Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new cushion and it arrived promptly. Even came with a little personal note. It has the personal touch. 😁”

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Posted 10 months ago

“This is the second bed I have bought from Charley Chau. It looks beautiful, washes well and is much appreciated by Myrtle, my Cockpoo. It was delivered promptly.”

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Posted 10 months ago

Hi Kate, Thank you so much for your five star review! Smooches to Myrtle xx Bests, Jenny

Posted 10 months ago

“Our greyhounds love these beds (we bought the largest size). Do pay attention to the instructions, there _is_ a right-side up.”

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Posted 10 months ago

Thank you Robert! Yes, there is right side up for the memory foam beds, just remember yellow side up 😊

Posted 10 months ago

“Always great service and great communication”

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Posted 10 months ago

Thank you, Sharon!

Posted 10 months ago

“I bought the wrong size of a spare snuggle bed and Jenny was incredibly kind to make the exchange. Izy loved his new bed 💙 Thank you very much for your prompt service!”

Charley Chau 5 star review on 4th April 2024

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Posted 10 months ago

Hi Raquel, Thank you so much for your lovely review and it's always a pleasure if we're able to help! And thank you for the photo of Izy, who is beautiful ❤️ Happy Snuggling! Bests, Jenny

Posted 10 months ago

“I how have a standard poodle Bertie and he is the smartest dog in Perth WA with his pink collar!! Thank you will pop you a photo!”

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Posted 10 months ago

Thank you, Caroline and smooches to Bertie xx

Posted 10 months ago

“Excellent efficient service! Wonderful quality products! Love these beds and covers for my gorgeous dog! Only the very best will do!!!”

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Posted 11 months ago

Thank you Mary!

Posted 11 months ago

“Perfection! Thank you CHARLEY CHAU.”

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Posted 11 months ago

Right back at you ANONYMOUS! Thank you!!!

Posted 11 months ago

“Really lovely snuggle bed. I now just need to convince my mini dachshund to use it.”

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Posted 11 months ago

Hi Fiona, Thank you so much for the five star review! Most dogs instinctively understand how to use a Snuggle Bed but some may need a little extra help. To encourage a dog to use a Snuggle Bed, we always advise using treats to entice them in. Using a high value treat you dog really, really loves, take a small piece and place it just under the cover right at the front of the bed. once your dog retrieves the treat, take another piece and place it in a similar position. Repeat this a few times and then start to move the treat further into the bed. Repeating the same process. Most dogs will understand they can climb into the bed quite quickly. Good luck! Bests, Jenny

Posted 11 months ago

“This is a beautiful blanket. Just the right weight - stays put. We have four now and maybe will be tempted to a fifth ! No negatives here my rescue setters just love them. Thank you Charley Chau”

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Posted 11 months ago

Aww, thank you! So glad that you're happy with the blanket!

Posted 11 months ago

“Fantastic company that I cannot recommend enough! The quality of their dog beds are like no other; look good, quality craftsmanship, quality materials, doesn't flatten, and isn’t lumpy. If you want to improve your dog’s quality of life then buy from Charley Chau :)”

Charley Chau 5 star review on 27th February 2024

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Posted 11 months ago

Wowsers! Thank you so much for the awesome review and the lovely photo of your Whippet xx

Posted 11 months ago

“Our whippets loves it, as soon as they want a sleep they dives right in. So we’ll made, we now only buy Charlie Chau beds.”

Charley Chau 5 star review on 25th February 2024

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Posted 11 months ago

Hi Anne, Thank you for the lovely review and the fab photo! Bests, Jenny

Posted 11 months ago

“Lovely bed but a bit tight for my dachshund which is a miniature ( medium size bed) . Should have got large .”

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Posted 11 months ago

We recommend the medium Snuggle Bed for Miniature Dachshunds so I am sorry to read it's a snug fit for your dog.

Posted 11 months ago

“Gorgeous snuggle bed for our Jack Russell, who hates being cold and LOVES her new bed. Excellent customer service when I changed my mind about the cover colour - easy swap. Five stars.”

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Posted 1 year ago

Thank you so much and I'm glad we were able to help!

Posted 1 year ago

“Just simply beautiful , stylish , comfortable dog beds”

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Posted 1 year ago

Hi Pollyanna, Thank you so much for your review and your continued support! Bests, Jenny

Posted 1 year ago

“We have many snuggle beds which are great. The new snuggle bag looks like it’s going to be a hit too! All items are fantastic quality and wash perfectly.”

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Posted 1 year ago

Hi Jane, Thank you so much for the five star review and your continued support! Bests, Jenny

Posted 1 year ago

“Great customer service, good quality items, fast and efficient delivery. Very happy again with the Charlie Chau experience.”

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Posted 1 year ago

Than you so much, Terry!

Posted 1 year ago

“Top quality product. My whippet seems to love it and sleeps through the night in her bed. Pick-up was easy and convenient.”

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Posted 1 year ago

Thank you so much, Thomas!

Posted 1 year ago

“Amazing customer service. Such beautiful and well made beds!”

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Posted 1 year ago

Thank you Shalini and I'm glad we were able to help! Bests, Jenny

Posted 1 year ago

“Love their beds and their snuggle beds. They are so helpful and friendly,”

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Posted 1 year ago

Thank you so much Lucrese!

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,640 reviews