Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just love our purchase. The faux-fur blanket is so soft that the dogs hardly can decide who's first to cuddle in:-)) ordered a second one, so no fighting anymore... the material is incredibly soft and well made. Looking forward to receiving our next order:-)) thanks so much”

Helpful Report

Posted 3 years ago

Hello, Thank you and I'm glad the blankets are a hit. Happy Snuggling xx Bests, Jenny

Posted 3 years ago

“Beautifully well made and sturdy basket, dogs love it!”

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Posted 3 years ago

Hello, Thank you so much. I'm glad you're all happy with the basket! Bests, Jenny

Posted 3 years ago

“Faultless customer service. Other companies need to take note.”

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Posted 3 years ago

Hi Sarah, That's so kind. Thank you very much! Bests, Jenny

Posted 3 years ago

“As ever, the quality of a Charley Chau blanket is unrivalled. Our whippets adore snuggling down in the beautiful, cosy fabric and our sofas look gorgeous. However, the consequences of all this beauty? The humans can’t bring themselves to ruin the picture of tranquility and grace and so end up sitting on the floor! Charley Chau…… we blame you!!”

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Posted 3 years ago

Hi Jaye, Hahaha :-) Thank you so much for taking the time to leave us such a lovely review and for your continued support. Hopefully, we will see you at Crufts in a few weeks xx Bests, Jenny & Christine

Posted 3 years ago

“This is our third Charlie Chau bed purchase. The other 2 beds are still going strong after 3 years - we replace the cushion inserts every year and wash the covers regularly with no issues at all. Our pug Maxi loves his beds and we wouldn't be without them!”

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Posted 3 years ago

Hi Sam, Thank you so much for taking the time to write your review. And smooches to Maxi xx Bests, Jenny

Posted 3 years ago

“My greyhound adores her Deeply Dishy bed and she looks so comfortable in it. The customer service from Charley Chau is excellent and the products are of a very high standard.”

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Posted 3 years ago

Hi Sarah, Thank you so much! And I'm glad the Deeply Dishy has been a hit. Bests, Jenny

Posted 3 years ago

“The products and service are amazing. This is our fourth purchase from CC and everyone has been of the highest quality.”

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Posted 3 years ago

Hi Matt, Thank you so much for taking the time to write your review! Bests, Jenny

Posted 3 years ago

“Beautiful bed! Second one we’ve bought from this fab company. Great quality and our whippet adores the new ducky donut! Thank you”

Charley Chau 5 star review on 23rd December 2021

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Posted 3 years ago

Hi Christina, Thank you so much for leaving your review and for the lovely photo. I'm glad the Ducky Donut Bed has been a hit. Happy Snuggling xx Bests, Jenny

Posted 3 years ago

“Product is great ... but dog completely ignores it.”

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Posted 3 years ago

Hello, Thank you for your review and I'm sorry it's not been a hit. Feel free to email us at hello@charleychau.com if you have any questions. Best wishes, Jenny

Posted 3 years ago

“I love this! My 9 year old Lab cross runs towards his Bliss Bolster bed. We had it shipped to Japan and I’m so happy we did. Charley Chau, you guys were so wonderful to work with, thank you so much!”

Charley Chau 5 star review on 20th December 2021

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Posted 3 years ago

Hi Lesley, Thank you so much! And I'm so please Boy approves. Bests, Jenny

Posted 3 years ago

“Amazing quality goods in great design shop. Wash well and my dogs LOVE them. on the more expensive end but literally worth every penny. You get what you pay for and in this instance you’re getting top calibre goods.”

Charley Chau 5 star review on 18th December 2021

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Posted 3 years ago

Thank you so much, Dale! Bests, Jenny

Posted 3 years ago

“Excellent quality dog beds plus really refreshing customer service at Charley Chau. Wouldn't hesitate to recommend this company to others.”

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Posted 3 years ago

Thank you so much, Sarah! Bests, Jenny

Posted 3 years ago

“Amazing quality and customer service. I pondered over this for a while as it's quite an investment but honestly my mini daxie loves his new bed! So nice for him after his recent operation it feels so luxurious and is worth every penny!”

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Posted 3 years ago

Hi Mhairi, Thank you and I'm glad the Snuggle Bed has been a success. Happy Snuggling to your boy and wishing him a speeding recovery xx Bests, Jenny

Posted 3 years ago

“Excellent delivery time and our paws love new snuggle bed and blanket.”

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Posted 3 years ago

Hello, Thank you and I'm glad you're happy with the Snuggle Bed and blanket. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“Love the bed , although I didn’t really take into account the looping on the weave . :-(”

Helpful Report

Posted 3 years ago

Hello Melanie, Thank you so much for ordering with Charley Chau. Although the Weave fabrics are upholstery grade fabrics that are quite robust, they are loosely woven fabrics which can be pulled if dogs like to scrabble or dig at their beds. Some dogs will have little to no effect on the fabric while others will have more noticeable effects. Bests, Jenny

Posted 3 years ago

“Our (very particular) dog took to his bliss bolster bed immediately - and now sleeps in it in preference to our bed. He is happier and better behaved now that he has a space of his own that he loves so much. The comforter blankets are also fabulous for journeys and visits and keep him nice and calm.”

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Posted 3 years ago

Thank you! And lovely to know the Bliss Bolster Bed has been a hit with your dog.

Posted 3 years ago

“Bertie loves his new bed so much he doesn’t want to get out of it!!”

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Posted 3 years ago

Hi Claire, I'm glad Bertie approves. Happy Snuggling! And thank you for taking the time to leave your review. Bests, Jenny

Posted 3 years ago

“Sleep yoga for Iggys”

Charley Chau 5 star review on 10th December 2021

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Posted 3 years ago

Hi Antony, Fabulous! Thank you for the photo and I'm glad to see the Snuggle Bed has been a hit. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“A lush dog bed! Very good quality and beautifully manufactured.”

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Posted 3 years ago

Thank you, Mabel!

Posted 3 years ago

“Excellent service!! High quality materials. Lovely design. Love love !”

Charley Chau 5 star review on 9th December 2021

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Posted 3 years ago

Hi Ilia, Thank you for the photo of your gorgeous Whippet. Ang glad you're happy with the bed too. Happy Snuggling! Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews