Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a repeat customer and will continue to be. Beautiful products ..... excellent customer care! Highly recommended”

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Posted 3 years ago

“Great range of products and customer service. Ordered some bolster pads and they contacted me straight away to let me know they were not due in for a few days so gave me the option of cancelling or waiting. I always like expectation management! Didn’t mind waiting a few days at all and really pleased with them. They’ve added some extra comfort to the puppy’s bed. These are the first products I’ve ordered from Charley Chau but would definitely shop with them again. Totally eyeing up the Bliss Bolster bed for him - it looks more comfortable than my bed!”

Charley Chau 5 star review on 2nd February 2021

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Posted 3 years ago

“awesome bedcave! Maurice my Iggy loves it, sometimes prefers it to the couch, which is.. a miracle :)”

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Posted 3 years ago

“Excellent company with good quality products. The replacement deep filled mattress is one of a variety of products that I have bought from Charley Chau and always impressed with my purchase. would highly recommend Charley chau”

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Posted 3 years ago

“The team were great kept me updated on my order progress personally. Would highly recommend!”

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Posted 3 years ago

“Always very impressed with the product selection and customer service from all the team, we always come back to them. Xx”

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Posted 3 years ago

“Love Charley Chau beds and blankets, have purchased I think 5 beds and 4 blankets the last few years and all are still in great condition after being washed multiple times. Love that they have optional waterproof inside covers too. Customer service is great as well. The only teeny tiny thing that I feel would make it more luxurious is to change the packaging (I know this is down to cost) but it all comes wrapped in cheap plastic :-( When it arrives it just doesn’t feel like I’ve bought from a luxury company. They do however have a nice touch of adding a hand written post card inside which is lovely.”

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Posted 3 years ago

“Great bed, fast delivery, dog loves burrowing in it!”

Charley Chau 5 star review on 27th January 2021

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Posted 3 years ago

“Fantastic service. When I rung up to get advice bout bed sizing, the person I spoke to was extremely helpful. Delivery was quick and when the bed arrived, it was the perfect size and clearly very well handcrafted Also love the additional cushion and blanket we bought. Could not recommend Charley Chau more highly.”

Charley Chau 5 star review on 24th January 2021

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Posted 3 years ago

“As always, fabulous Blankets - so cosy my whippies love them”

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Posted 3 years ago

“I love all of Charley Chau products. They are beautifully made and perfect in every way. The beds and bed covers are gorgeous and comfortable. The handmade herringbone collar and leash are stunning and the charming inside red collar is perfect. I live in the USA and but only like purchasing items from Charley Chau and it's worth the shipping cost. Also they have excellent customer service. Both my Italian greyhound and miniature daschund are so happy with their snuggle beds and I recently bought a snuggle bed for my friend's miniature poodle. I highly recommend Charley Chau to anyone who wants style and quality made items for their pups.”

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Posted 4 years ago

“My dog is very fussy about beds, and I got fed up with returning the ones she refused to sleep in - but she absolutely loves her Deeply Dishy bed. Not only is it very comfortable for her, but is beautifully designed to look good in any interior. On top of that both the whole bed and the soft blankets I bought to go with it wash easily in a machine and dry quickly, the bed goes back into shape properly and the blankets stay fluffy. Customer service was also great-everything arriving so fast and with a personal touch.”

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Posted 4 years ago

“Not just for Dogs.. Betsy is over the moon!”

Charley Chau 5 star review on 20th January 2021

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Posted 4 years ago

“Charlie Chau always provides a fabulous service - wonderful products and excellent personalised customer service. I ordered knowing I had left it very late (I thought too late) to have my dog's new collar for Christmas but to my delight it arrived in plenty of time - fantastic.”

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Posted 4 years ago

“Very well made beds - well worth the expense as they will last. My two whippets LOVE their snuggle bed. Highly recommended!”

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Posted 4 years ago

“Great quality, arrived promptly, very happy.”

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Posted 4 years ago

“Superb quality items and the very best service! So helpful and accommodating. I recommend Charley Chau to all my puppy owners.”

Charley Chau 5 star review on 16th January 2021

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Posted 4 years ago

“Charley Chau have delivered a top product in very good time 👌”

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Posted 4 years ago

“Cosiest dog beds ever. Also loved by the cat”

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Posted 4 years ago

“Wonderful service and terrific products. Beau loves his new bed and collar, and we love Beau, so everyone is happy!”

Charley Chau 5 star review on 14th January 2021

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,627 reviews