Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best blanket we could have bought. Our Rhodesian Ridgeback loves it.!! Service was out of this world,”

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Posted 4 years ago

“Brilliantly soft and snuggly blanket. Our puppy loves it.”

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Posted 4 years ago

“Lovely items, great, personal customer service! Would recommend.”

Charley Chau 5 star review on 11th February 2021

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Posted 4 years ago

“My young Azawakh boy just adores his Polar Bear faux-fur blanket, especially now that Stockholm is in the grip of winter.”

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Posted 4 years ago

“Can’t recommend Charley Chai enough! Excellent customer service & excellent quality snuggle bed which my 2 dachshunds love and spend so much time in! Thank you x”

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Posted 4 years ago

“Unfortunately our dog eat though one of the corners on the first day. Making it unusable 😩”

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Posted 4 years ago

Hello Rebecca, I'm sorry to read that your dog chewed a hole into the Day Bed. Although we use good quality fabrics, we do not and have never sold them as chew-proof or indestructible. Dogs can and will chew through wood and metal when determined enough. Best wishes, Jenny @ Charley Chau

Posted 3 years ago

“Luxurious and exquisite! One very happy and spoilt pooch!”

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Posted 4 years ago

“Perfect as always. Excellent service and incredible quality.”

Charley Chau 5 star review on 9th February 2021

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Posted 4 years ago

“Excellent service & quality!!”

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Posted 4 years ago

“Love this company! Their beds and bedding are such high quality, luxurious but durable. So glad I discovered them!”

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Posted 4 years ago

“We have one very happy and cosy whippet who spends most of her day curled up mostly hidden from view in her snuggle bed. She loves it! Great customer service and delivery. Thank you!”

Charley Chau 5 star review on 8th February 2021

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Posted 4 years ago

“Amazing quality and good customer service!”

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Posted 4 years ago

“Amazing experience, our whippet looks so handsome in his new collar and such a lovely experience talking to jenny during the process of the purchase! Will definitely be buying more xx”

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Posted 4 years ago

“Delivery was really quick! Bed is good high quality. Thank you!”

Charley Chau 5 star review on 5th February 2021

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Posted 4 years ago

“I am a repeat customer and will continue to be. Beautiful products ..... excellent customer care! Highly recommended”

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Posted 4 years ago

“Great range of products and customer service. Ordered some bolster pads and they contacted me straight away to let me know they were not due in for a few days so gave me the option of cancelling or waiting. I always like expectation management! Didn’t mind waiting a few days at all and really pleased with them. They’ve added some extra comfort to the puppy’s bed. These are the first products I’ve ordered from Charley Chau but would definitely shop with them again. Totally eyeing up the Bliss Bolster bed for him - it looks more comfortable than my bed!”

Charley Chau 5 star review on 2nd February 2021

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Posted 4 years ago

“awesome bedcave! Maurice my Iggy loves it, sometimes prefers it to the couch, which is.. a miracle :)”

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Posted 4 years ago

“Excellent company with good quality products. The replacement deep filled mattress is one of a variety of products that I have bought from Charley Chau and always impressed with my purchase. would highly recommend Charley chau”

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Posted 4 years ago

“The team were great kept me updated on my order progress personally. Would highly recommend!”

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Posted 4 years ago

“Always very impressed with the product selection and customer service from all the team, we always come back to them. Xx”

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,640 reviews