Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is Eddie’s second snuggle bed - the first one has worn a little over the past years and has been relegated to my studio. He adores his new one - well, he did the old one. He often disappears completely - he’s a good sized whippet - I can just see one ear at this moment. Removable cover washes beautifully and the cushion part is plump and well filled. Charley Chau delivered it on time, well packaged.”

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Posted 5 years ago

“Great quality dog beds with excellent service.”

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Posted 5 years ago

“Excellent and beautiful product. Swift and courteous service.”

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Posted 5 years ago

“This was worth every penny. Des, our Whippet, was desperate to burrow under our duvet several times a night. Now that he has his new bed he takes himself off to his bed at night and is still there when we wake up. Took only 2 nights for him to sleep through the night. Can't thank you guys enough! Maybe now we can get some sleep x”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm really glad to hear that Des is really happy with his Snuggle Bed and you are now sleeping well because of it! :-) Best wishes, Alyson

Posted 5 years ago

“Great company, good designs, fast service Thank you !”

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Posted 5 years ago

Thank you so much for your review. I'm so glad you love Charley Chau! Best wishes, Alyson

Posted 5 years ago

“Exceptional products and service”

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Posted 5 years ago

“Splendid, as always. Quick delivery. Quality item”

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Posted 5 years ago

“Excellent quality - fast delivery - very happy with my purchase”

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Posted 5 years ago

Thank you so much for your review. It's great to hear that you love the quality of our products and services. Best wishes, Alyson

Posted 5 years ago

Thank you so much for your review. It's great to hear that you are happy with the quality of our products and services. Best wishes, Alyson

Posted 5 years ago

“I just ordered my third gray wash bed. My dogs love it, and so do I. It is great quality, they ship quickly and are wonderful about answering questions.”

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Posted 5 years ago

Thank you so much for your review. I'm really glad you and the dogs love your baskets and you are happy with our service. Best wishes, Alyson

Posted 5 years ago

Thank you so much for your review. I'm so glad you're happy with the baskets and with the quality of our customer service. Best wishes, Alyson

Posted 5 years ago

“A very good service and beautiful products.”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you are pleased with our service and the products you have purchased. Best wishes, Alyson

Posted 5 years ago

“Lovely beds but too small and I couldn’t afford 2 of the next size up.”

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Posted 5 years ago

Thank you so much for your review. I'm really sorry that the beds were too small for your dogs. Best wishes, Alyson

Posted 5 years ago

“Nice bed dog will sleep in it,only criticism is the price of postage’s”

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Posted 5 years ago

Thank you so much for your review. I'm glad that you like the Charley Chau bed. Sorry that you felt the postage was costly. As a small business we are just not able to match the rates of the larger companies. We do not make any money on the postage that we charge, in fact we make a small loss. We do try to provide the best service we can for our customers and rest assured that we are always looking out for more favourable options for our customers and ourselves. Best wishes, Alyson

Posted 5 years ago

“Such a helpful and patient Company! I kept emailing to ask questions about products and stock. In the end I went to meet them at a Christmas Fair and they were just as lovely in person. I also enjoy getting Charleymail. I don't have a dog but who cares!”

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Posted 5 years ago

Thank you so much for your review. It was lovely to meet you too Barbara and we love catering for our human and feline customers just as much as our canine ones! Best wishes, Alyson

Posted 5 years ago

“The very best in quality and great design. My dog’s favourite beds by far.”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you love the design and quality of our beds, and of course your dog! Best wishes, Alyson

Posted 5 years ago

“Brilliant purchases, kept up to date when dispatched and delivered. Amazing quality leather and designs. Absolutelu in love with Darla's new collar and lead.”

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Posted 5 years ago

Thank you so much for your review. I am really glad that you were happy with our service and great that you love the quality, colour and design. I'm sure Darla looks beautiful in it. Best wishes, Alyson

Posted 5 years ago

“Charley Chau give a quick, personal service. It is much appreciated”

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Posted 5 years ago

Thank you so much for your review. It's great to hear that you are happy with the quality and speed of our service. Best wishes, Alyson

Posted 5 years ago

“I have brought a basket from them before & it lasted 4 years, with continual washing. Great design, excellent quality & Skye my Border Collie loves sleeping in it as it is so comfortable. Thank you, Lisa & Skye”

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Posted 5 years ago

Thank you so much for your review Lisa. I'm so glad that Skye loves her bed and that you are happy with the quality and design of our Deeply Dishy bed. Best wishes, Alyson

Posted 5 years ago

“As always, excellent customer service and exceptional products. I buy all my dog beds from CC, would not shop anywhere else.”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you love your Charley Chau beds and are happy with our customer service. Best wishes, Alyson

Posted 5 years ago

“Wally loves his snuggle bed. It’s a must have for any whippet!!!”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that Wally loves his Snuggle Bed! Best wishes, Alyson

Posted 5 years ago

“So pleased with the collar, excellent quality and customer service. Will definitely be purchasing again.”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you love the quality of the collar and that you are pleased with our customer service. Best wishes, Alyson

Posted 5 years ago

Charley Chau is rated 4.9 based on 1,627 reviews