Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first experience buying from Charley Chau and I'm really impressed by both the quality of their beds and their customer service. I ended-up returning the first bed I bought as it was too small for my dog, the team at Charley Chau organised for it to be picked-up and a larger bed sent out without any fuss or complications; it was as easy as picking-up the phone and explaining the issue. I've got so used to anonymously buying online via Amazon that the whole experience of dealing with Charley Chau was both charming and a reminder of how nice it is to buy from makers who are proud of what they do and the quality service they provide.”

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Posted 2 years ago

Hi Kylie, We are all absolutely thrilled with your review, thank you! As a small business, it's always such a pleasure to read comments like this, and also very glad you love your bed, I hope your dog does too! Kerry

Posted 2 years ago

“This has been a game changer for getting our young whippet to settle during our work hours. She loves playing in the charley chau and afterwards she will settle down and take seriously long naps! She loves it!”

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Posted 2 years ago

Hi! Oh this is fantastic to read, very glad to hear that your whippet is so happy with her bed! Kerry

Posted 2 years ago

“Excellent product excellent service.”

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Posted 2 years ago

Thanks so much for your review, very glad to hear that you are happy with the products and service! Kerry

Posted 2 years ago

“We purchased a pouch bed for our whippet who does absolutely love it and uses it more than cuddles with us now! Whilst the product is of good quality fabric and craftsmanship, we’ve been a little disappointed with the choice of white/cream fur for the base as the bed looked very dirty pretty quickly after only a few uses and we only have a short haired dog who doesn’t pick up much mud on her coat and who gets cleaned regularly. We’ve had to buy a second cover, at £145 to ensure we can wash them each regularly. Unfortunately after only one wash, following product washing instructions, the cover still doesn’t look very clean and the fur looks like it’s a year old rather than a month old which is a surprise and a bit disappointing when we’ve spent quite a fair amount of money on the products - around £200 for first and £145 for replacement cover. I would recommend a pouch bed, and I’m sure my dog would recommend your products, but I’d probably tell my friends to try a cheaper version with a dark inner layer instead.”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you for taking the time to write your review and it’s lovely to know that the Snuggle Bed has been a hit with your Whippet! Thank you as well for your feedback about the faux-fur fleece and I am sorry to read that you are disappointed with the Snuggle Bed after it was washed. As I haven’t seen any photos of your Snuggle Bed cover, I cannot comment specifically. In terms of washing the cover, we recommend using a synthetics cycle on a cool wash, 30 degrees and let the cover dry naturally. I would also avoid adding fabric conditioner to the wash as this can make the faux-fur greasy and clump together. We do not recommend using express or quick washes. You mentioned that your cover does not look clean after being washed. This is very surprising to read as it’s not feedback we have received from any customers before, nor something we have experienced ourselves. Without knowing the specific wash cycle used you have used, I can only suggest re-washing the cover and turning the Snuggle Bed cover “inside out,” so all the faux-fur fleece is exposed. The Velour covers are also quite heavy, especially when they’re wet, and it may help if the cover is washed with fewer items in the machine at the same time. In terms of the colour of the faux-fur fleece we have chosen to use with our Snuggle Beds, ivory works with all 21 Snuggle Beds currently available in different fabrics in the regular duvet top style or Winter Warmer versions. For a small company like ours, we just can’t afford to have more colour options and we also don’t have the physical space to store more covers. We also have short-coated dogs with aversions to rain and mud but no matter how clean they look, there is always dirt and dust on their paws and bodies which will rub off onto their beds and other surfaces. This may be more noticeable with some dogs than others but unfortunately not something we can control. In terms our prices, we could certainly have all our products made for us overseas which would probably make the cost of making a Charley Chau much cheaper, but Christine and I made a conscious decision when we launched our company back in 2010 to have all our beds and blankets made in the UK and to support small sewing teams still operating here. We source all our fabrics from the UK and work with several amazing specialist sewing teams who are each responsible for a part of a Charley Chau bed. We put each individual bed together at our HQ in Manchester before dispatching every order ourselves so we can check each bed or blanket we send out to our customers is in perfect condition. Again, thank you for your feedback and please feel free to contact us directly at hello@charleychau.com or by calling us on 0161 848 870. Best wishes, Jenny

Posted 2 years ago

“A lovely warm and chic dog blanket, which is an attempt to restrict our spaniel to one part of the sofa only! So far, so good - she loves it. Delivery was incredibly prompt, too.”

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Posted 2 years ago

Hello and thank you so much for taking the time to leave your review. We're so glad that both of you are happy with the blanket. Happy Snuggling to your pup xx Bests, Jenny

Posted 2 years ago

“Always top quality products and - most important of all - a big hit with our four-legged friends!”

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Posted 2 years ago

Hi Sarah, Thanks so much for your review, very glad to hear the bed is a hit! Kerry

Posted 2 years ago

“Our long, sinewy Bengal is too small for a cat bed and has been sleeping on a horrid old nylon sleeping bag. But now that his Charley Chau dog bed is here, he is making the transition. Looks like he’s loving it, thank you!”

Charley Chau 5 star review on 4th November 2022

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Posted 2 years ago

Hi Alison, Oh this is so lovely to see! He looks very cosy! Thanks so much for taking the time to leave a review, and also the fabulous photo. Kerry

Posted 2 years ago

“Best dog bed we’ve ever bought ! Our miniature dachshund absolutely loves it”

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Posted 2 years ago

Thanks so much for taking the time out to review us Michelle! As a small business, it's always very much appreciated. Kerry

Posted 2 years ago

“Our Whippet dog Marco is happy and we are as well, since he doesn't take half of our bed and we can sleep well! Thank you very much!”

Charley Chau 5 star review on 31st October 2022

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Posted 2 years ago

Hi Lurii I'm very pleased to hear that you are all getting a great nights sleep and that Marco loves his new bed! Thanks for including the gorgeous photo too, he looks very happy. Kerry

Posted 2 years ago

“Really well made, stylish, and my dog loves it”

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Posted 2 years ago

Hi Vanesa Thank you so much for your 5 star review and including the gorgeous photo! Very glad your dog loves his new bed and blanket. Kerry

Posted 2 years ago

“There are two main points of feedback: Paddy's bliss bolster bed and cushions are absolute pawfection. I hope the bed will last him a lifetime - I would far rather buy one good bed than several bad ones. An extra plus is that it's made here. There were external challenges when I ordered his bed but the customer service from Chloe was brilliant - she was so well-informed and her emails with updates were pitch-perfect.”

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Posted 2 years ago

Hi Marina, Thank you so much for your lovely review! Very happy to hear that Paddy's bliss bolster is pawfection. I've passed on your comments to Chloe and she is absolutely thrilled. Kerry

Posted 2 years ago

“Wonderful as always,”

Charley Chau 5 star review on 30th October 2022

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Posted 2 years ago

Hi Charlotte, Thank you so much for your review and including the super snuggly photo! It's always great to see happy dogs in their Charley Chau bed. Kerry

Posted 2 years ago

“Amazing yet again, ordered a few times before but ordered a new collar for my old girl Lucy, and service was second to none, it came before expected, and I knew collars are made to measure and take longer, and the quality was really good. Heres my two modelling their collars. Will definitely order more”

Charley Chau 5 star review on 28th October 2022

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Posted 2 years ago

Hi Verity, Thanks so much for taking the time to post a review, so glad you are happy with both the collars and the service! And what gorgeous hounds you have, they look super smart in their collars. Kerry

Posted 2 years ago

“I have bought snuggle beds for some years from Charley Chau and decided to treat my whippet to the new winter warm duvet snuggle bed cover. Excellent quality as always and my girl is really loving the extra cosiness. Like many people, we will be trying to save a little on heating this winter, and this cover will be very useful! CC are a lovely company to deal with and always helpful.”

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Posted 2 years ago

Hi Sonia, Thank you so much for your kind words! So glad your girl is happy with her new Winter Warm Snuggle Bed, keeping our dogs extra cosy this winter was one of the considerations that went into the duvet tops. Kerry

Posted 2 years ago

“I love, but more importantly, the dogs adore this bed. I have 3 who throw themselves into it and snuggle down for the night or indeed the day Excellent purchase, very happy.”

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Posted 2 years ago

“Pickle, our Cornish Rex cat adores Charley Chaus snuggle beds.”

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Posted 2 years ago

Hi How fantastic that our snuggle beds are being enjoyed by cats as well as dogs! Kerry

Posted 2 years ago

“The best company you could wish to purchase from. Chloe helped me with my order and when I had a query with the delivery company she once again sorted it quickly and efficiently.”

Charley Chau 5 star review on 22nd October 2022

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Posted 2 years ago

Hi Julie, Thank you so much for your kind words and for including the gorgeous photo! I've let Chloe know that you were happy with her help too. Kerry

Posted 2 years ago

“There was a short delay to our order but we were kept well informed throughout the process. No problem at all.”

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Posted 2 years ago

Hi Nigel, so glad that you were kept informed, thank you for taking the time to post a review, it's much appreciated! Kerry

Posted 2 years ago

“Service and supply was fine.”

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Posted 2 years ago

Dear Jane, We take our customer service very seriously, and strive for a very high standard. Please do let us know if there is something you feel we could have dealt with differently. Kind regards Kerry

Posted 2 years ago

“I am so impressed at how quickly the snuggle bed arrived considering there was a delay on the website. I received a personal email to say there would be a delay and was asked if I was happy to proceed which I was. As it happened, it only took only 4 days to come down! The quality is amazing and it looks beautiful - matches my sofa! I am very happy and so is my whippet Louie!”

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Posted 2 years ago

Hi Rebekah, Thank you so much for your lovely review of Charley Chau. I'm so happy that you got your bed so quickly and you and Louie love the bed. Kerry

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,640 reviews