Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love this bed for our whippet Olive! We were sceptical at first as we didn't know if the cost was going to be "worth it" but it totally is! Since we got the bed, Olive has slept through the night and not woken up whimpering for cuddles or comfort, amazing what a good night's sleep does for everyone! :) Really beautifully made, beautifully soft and great quality fabric.”

Helpful Report

Posted 2 years ago

Hi Natalie, I can't tell you how pleased this made me! So glad to hear both you and Olive are getting a great nights sleep. Thanks so much for taking the time out to review your bed. Kerry

Posted 2 years ago

“Excellent customer service! I ordered the wrong size but this was quickly corrected and resent in the right size and a return organised without fuss! Jenny was efficient and polite couldn’t recommend more”

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Posted 2 years ago

Hi Judith, Very glad to hear everything was sorted quickly for you! I hope you and your dog enjoy the bed! Kerry

Posted 2 years ago

“Purchased a dog bed from charley chau 6ish years ago and my dog cannot be without his bed. So 2 more beds Purchased. A* service throughout.”

Charley Chau 5 star review on 14th October 2022

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Posted 2 years ago

Hi Alice! Thanks so much for buying from us again, as a small business, it's fantastic that we have returning customers like you. And what a gorgeous hound you have there! Kerry

Posted 2 years ago

“Brilliant prices next day delivery what more could you want”

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Posted 2 years ago

Hi Paul, Thanks so much for taking the time out to post a review, always great to see happy customers! Kerry

Posted 2 years ago

“I’ve been a customer of Charley Chau for several years, and they are always efficient, helpful and friendly. Delivery is prompt and the product is great.”

Charley Chau 5 star review on 11th October 2022

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Posted 2 years ago

Hi Christine, Thank you so much for your review, it makes us so happy to have so many returning customers. And wow, what a gorgeous photo! Kerry

Posted 2 years ago

“Beautiful made, beautifully wrapped in beautiful colour papers. Just Purfect 😊😊”

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Posted 2 years ago

Hi Jacquie, Thanks so much for taking the time to post a review, it's great to hear you are happy with your purchase! Kerry

Posted 2 years ago

“The dog bed and blanket arrived very quickly. The dog bed is beautiful and the blanket is wonderful. To top it all I purchased these items in the sale so this was an added bonus.”

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Posted 2 years ago

Hi Julia! I'm very glad you love your bed & blanket, thanks so much for shopping with us and taking the time out to post a review. Kerry

Posted 2 years ago

“Otto loves his new winter snuggle sack!”

Charley Chau 5 star review on 8th October 2022

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Posted 2 years ago

Otto looks very cosy in his Winter Warm Bed! Thanks so much for taking the time to post a review, I hope Otto has lots of happy snuggles in his bed. Kerry

Posted 2 years ago

“Great dog bed as always. Lovely colour.”

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Posted 2 years ago

Hi Margaret, thanks so much for taking the time out to post a review, so glad you are happy with your purchase! Kerry

Posted 2 years ago

“I purchased the new winter warm snuggle bed in medium for my dachshund who is 7kg. The bed is too small - as the sides taper down the usable space is in reality less than the measurements provided. She would definitely need a large, but the bed is also poor quality and not suitable as a proper bed and so I am returning it rather than exchanging. The base is a basic cushion and it feels unstable and insubstantial - it really is only suitable for use as an occasional day bed for a very light dog. I had high hopes for this bed and am disappointed, it feels cheaply made and does not reflect good value for money.”

Helpful Report

Posted 2 years ago

I’m so, so sorry to see that you were so unhappy with the Winter Warm Snuggle Bed that you purchased. We are absolutely committed to delivering exceptional quality and we’re genuinely shocked to see such strong negative feedback on the Winter Warm Snuggle Bed. I also tried to call you and have sent an email to you privately to make a plan to bring back the Snuggle to issue a full refund. We will of course take a good look at the bed that was sent out to you when we receive it to check whether or not there is an issue with the specific bed that was sent to you. We have robust quality check processes in place but once in a while we can miss something despite our best efforts. Until we’ve seen the bed that you received, we obviously can’t address your feedback on the bed in specific detail. Speaking generally about our Snuggle Bed though, it has been tried and tested by literally thousands of happy customers all over the world since 2010, including by a very large number of Dachshunds of all shapes and sizes from tiny Minis to stately Standards. I’m really surprised at your description of our mattress as being a “basic cushion” as it is not constructed in the same way as a basic cushion. Our mattresses are constructed like sofa-seat cushions with baffles (panels of fabric) stitched inside the casing to make internal wall panels that prevent fibre from moving around to ensure that the mattress is stable and stays supportive over time. Plus the baffles ensure that the fibre stays evenly distributed throughout the mattress’ lifetime, even after being washed in a machine. As far as I am aware, we were the first dog bedding designer to use this construction in our dog beds in the UK and it has since been copied by other brands. The weight to size ratio of hollow-fibre filling that we use is much higher than other dog bed makers in the UK. If anything, some customers feel they are perhaps too firm and too well filled so I am genuinely shocked to hear that you think the mattresses are insubstantial. The Velour Snuggle Beds are made with an upholstery quality velour fabric that is super soft to touch and is most commonly found on smart sofas and armchairs and then the lining fabric is knitted specially for us in Yorkshire. Like the Snuggle Bed design itself, both fabrics have been tried and tested by thousands of our customers all over the world. Our beds are sewn by specialist teams in the UK specifically to deliver exceptional quality of construction. So again, I am just so sad that someone would think they are not of good quality. In terms of size, as you mentioned in your comments, it sounds like the Medium is too small for your Dachshund but we do have a very large number of Miniature Dachshunds who use the Small and Medium size beds very comfortably. Standard Dachshunds are usually in the Large size but breed size does vary a lot across all breeds. Our own Italian Greyhounds are much taller than Miniature Dachshunds but generally comparable in the weight range for Mini Dachshunds, and all of our dogs get in and out and sleep in the Medium size Snuggle Bed very happily and have done for over a decade now. We do state on the product page where you placed your order “Please allow slightly more room for your dog when choosing a Snuggle Bed size as Snuggle Beds need to be slightly larger than a standard dog bed that a dog would lie on top of because of the stitched in blanket top. If in doubt please measure your dog and drop us a line on hello@charleychau.com and we'll be happy to advise.” so I’m sorry that it appears that the size you ordered was not suitable for your dog, we are obviously happy to advise on size in advance of an order when a customer contacts us. Once again, I really am so sorry that you feel that the Snuggle Bed is not of a standard you expected. As mentioned above, we’re really very sad to see this review. We will take a good look at the bed that was dispatched to you when we receive the return and see whether or not there was something wrong with the specific bed that you received. We will of course be issuing a full refund including your original shipping fee paid once we receive the bed. Kind regards, Christine

Posted 2 years ago

“Love our cozy envelope bed for my two wee girls. Very well made! Should last for many years!!!”

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Posted 2 years ago

Thank you so much for the gorgeous video, it's always fantastic to see Charley Chau beds being enjoyed!

Posted 2 years ago

“Despite some supply delays, the team have done a great job at keeping me informed throughout and provided great service. Special thanks to Chloe!”

Charley Chau 5 star review on 6th October 2022

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Posted 2 years ago

Hi Chloe, Thank you so much for your patience and taking the time out to post a review. I'm so glad that your gorgeous hound is happy and snuggling already. I'll pass on the message to Chloe, she will be thrilled! Kerry

Posted 2 years ago

“Perfect for my little sausage!!”

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Posted 2 years ago

Hi Hayley! Thanks so much for your five star review, very glad that your little sausage dog is happy!

Posted 2 years ago

“The Day mattress is amazing i also ordered a matching comforter,parcel arrived very well packed. The quality and service from Charlie Chau is outstanding”

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Posted 2 years ago

So glad to hear that you are loving your day bed and comforter! Thanks so much for taking the time to post a review, it's always very much appreciated.

Posted 2 years ago

“great product. Super filled so should keep my arthritic spaniel comfy in bed. Good service and arrived promptly.”

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Posted 2 years ago

Thanks so much for your review, we hope your lovely spaniel enjoys their bed!

Posted 2 years ago

“Fabulous customer service when I mistakenly ordered the small and needed to exchange for the medium. Clearly a small business where the owner truly cares.”

Charley Chau 5 star review on 29th September 2022

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Posted 2 years ago

Hi Imogen, This is so lovely to hear, we are a very small business so every review like this means a lot! Thank you for posting the gorgeous photo too! The Charley Chau Team x

Posted 2 years ago

“Quite expensive but so worth it! I got a small size winter snuggle bed for my 2 tiny mini dachshunds who just fit in. It arrived in 2 days, very well made, sumptuous and snuggly! They love it. Thanks 😊”

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Posted 2 years ago

Very glad to hear your two dachshunds approve of their snuggle bed! Thanks so much for taking the time to review, it's always very much appreciated.

Posted 2 years ago

“I have bought several things from Charley Chau ,and have found their friendly and efficient service wonderful .My 3 whippets LOVE their snuggle beds”

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Posted 2 years ago

This is so fantastic to hear, thanks so much Bridget!

Posted 2 years ago

“Fast delivery, and a really lovely, high quality bed that all the dogs are loving! Will definitely purchase again!”

Charley Chau 5 star review on 24th September 2022

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Posted 2 years ago

Hi Gemma, I've loved seeing the dogs in the bed on Instagram! What a gorgeous setup you have. Thanks so much for taking the time out to review.

Posted 2 years ago

“I was hesitant to purchase due to the cost, but finally for Coco’s birthday (and at the urging of a friend who has 3 of these…) I bought a snuggle bed. I can’t believe I waited. It’s worth every penny or pound. The fabric quality is incredible and it’s so well made. Love it…..and now my sister in law is buying one as well!”

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Posted 2 years ago

Hi Lorraine, I'm so glad to hear you are happy with your Snuggle Bed purchase! It looks like Coco loves it too! x

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,614 reviews