Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love how vibrant the colours of the collars are, and such great quality. Customer service is outstanding as always. Thanks again Team Charley”

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Posted 3 years ago

Aww, thank you, Sharon!

Posted 3 years ago

“Amazing bed - our Italian greyhound and Boston terrier absolutely love it!”

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Posted 3 years ago

Thank you! And I'm glad the bed has been a hit. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“Fabulous quality dog bed! Very happy with both the product and the efficient and speedy delivery!”

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Posted 3 years ago

Thank you so much, Marguerite!

Posted 3 years ago

“Fantastic service from Charley Chau. Very helpful with phone and email enquiry. Prompt delivery.”

Charley Chau 5 star review on 9th December 2021

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Posted 3 years ago

Hi Angela, Thank you for the fab photo and I'm glad we were able to help you. Bests, Jenny

Posted 3 years ago

“My Jack Russell isn't very intelligent as she needs to be lifted under the flap, can't work out how to burrow into it!”

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Posted 3 years ago

Hi Loraine, She may have you very well trained! If your girl still hasn't worked out how to get into the Snuggle Bed herself, try enticing her in using a favourite treat. Take a small piece of the treat, make sure she sees that you have it, and place it under the cover right at the front. If she retrieves it, place another piece under the cover in a similar position. Repeat this a few times and then start to move the treat further into the bed. She should work out quite quickly she can get in hereself. I hope this helps and happy snuggling! Bests, Jenny

Posted 3 years ago

“5 star service as always. One very happy Dachshund x”

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Posted 3 years ago

Thank you so much!

Posted 3 years ago

“My miniature dachshund loves his new bed. Excellent quality very happy”

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Posted 3 years ago

Thank you and Happy Snuggling!

Posted 3 years ago

“This is our 5rd bed from Charley. They are comfortable, cozy, and last a long time, even with wild whippets. Quality is always there”

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Posted 3 years ago

Hi Nathalie, Thank you for ordering with us again. And I'm glad the Snuggle Beds have been a success with your Whippets! Bests, Jenny

Posted 3 years ago

“The Ducky Donut Bed has proved a great success and BOTH my Min Pins snuggle up in it and look so relaxed!”

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Posted 3 years ago

Hi, Thank you so much and glad your Min Pins love their Ducky Donut Bed. Happy Snuggling! Best wishes, Jenny

Posted 3 years ago

“My second Charley Chau purchase. Beautiful quality products and fantastic customer service.”

Charley Chau 5 star review on 5th December 2021

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Posted 3 years ago

Hi Ellie, Thank you for ordering with us again. And I'm glad to see the Grey Mink blanket has been a hit! Bests, Jenny

Posted 3 years ago

“The quality and fabrics are fantastic but we are struggling with this bed at present. The mattress is so thick (good in theory, I know) which means the room for my (small) dog in the medium bed is fairly limited. Plus the top is quite a bit narrower than the mattress. This means it’s a bit of a squash and half of her body pokes out. Hence she is happy on top of the bed but that isn’t really what I bought it for. So, a bit disappointed at present.”

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Posted 3 years ago

Hello Clare, Thank you for leaving your review and I'm sorry your dog is struggling with the medium Snuggle Bed. May I ask what breed of dog is using Snuggle Bed? And please would you email us at hello@charleychau.com if you have any questions. Best wishes, Jenny

Posted 3 years ago

“Excellent quality - I ordered a 2nd mattress and bumper set. Carole P”

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Posted 3 years ago

Hi Carole, Thank you so much! Bests, Jenny

Posted 3 years ago

“Very efficient, arrived very promptly”

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Posted 3 years ago

Thank you, Alison!

Posted 3 years ago

“My 2 whippets so love their snuggle bed that it became a race to get there first……so I had to buy another as both in one was a bit of a squash!”

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Posted 3 years ago

Hi Edith, Glad to know that your Whippets love the Snuggle Beds, and thank you for taking the time to leave your review. Bests, Jenny

Posted 3 years ago

“Fantastic quality , long lasting , the best that you can buy , friendly and helpful people , packaging and delivery first class. Plus our whippet Minnie loves it. Has actually abandoned sleeping under our duvet for it. Thanks.”

Charley Chau 5 star review on 2nd December 2021

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Posted 3 years ago

Hi Simon, Thanks so much for taking the time to write your review, and for the lovely photo of Minnie. I'm glad she approves! Happy Snuggling Minnie xx Bests, Jenny

Posted 3 years ago

“Products bought for our puppy were fantastic. They arrived on time and she loves stretching out and sleeping in comfort now.”

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Posted 3 years ago

Hi Daniel, Aww, that's lovely. I'm glad that everything has been a hit with your pup! Bests, Jenny

Posted 3 years ago

“Ruby approves”

Charley Chau 5 star review on 29th November 2021

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Posted 3 years ago

Hi Clare, Thank you for the lovely photo and yay to Ruby's approval! Happy Snuggling Ruby xx Bests, Jenny

Posted 3 years ago

“Another great Charley Chau product. Our dog loves her bed to bits and we are thrilled with her new crate mattress. Such well made products are hard to find these days so thank you”

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Posted 3 years ago

Hi Karen, Thank you so much for taking the time to write your review. And I'm glad you're also happy with the crate mattress. Bests, Jenny

Posted 3 years ago

“Brilliant company and lovely products!”

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Posted 3 years ago

Thank you so much!

Posted 3 years ago

“Top quality bedding & blankets My boys deserve the best & Charley Chau is definitely that. Easy to wash & the best quality materials used. It’s always my number 1 go to for my dachshunds.”

Charley Chau 5 star review on 27th November 2021

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Posted 3 years ago

Hi Sharon, Thank you so much for your kind words and the fab photo of your dogs. Gorgeous photo

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews