Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably one of the nicest companies I have ever purchased from.”

Charley Chau 5 star review on 12th August 2022

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Posted 2 years ago

Oh Zoe, thank you so much for your kind words, and the absolutely adorable photo too!

Posted 2 years ago

“Great British Company and products are excellent and well made”

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Posted 2 years ago

Ahh thank you so much for your lovely review Deborah!

Posted 2 years ago

“Beautifully made products, dispatched quickly. We have the day mattress and a snuggle bed which our staffy/whippet absolutely loves. It’s over 30 degrees centigrade today and Lola is in her bed.”

Charley Chau 5 star review on 10th August 2022

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Posted 2 years ago

Hi Christina, Always fantastic to hear about happy dogs! It's so funny, on hot days we get an influx of people mentioning their dogs in our snuggle beds - I wonder if it's cooler in them than it is outside!? Thank you so much for taking the time to post a review, it's very much appreciated - and what a sweet photo too. Charley Chau

Posted 2 years ago

“Excellent dog bed , really well made and my whippet loves it . The customer service is the best I have ever dealt with and couldn’t be more helpful”

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Posted 2 years ago

Hi Andrew, This is so lovely to hear, thank you so much for taking the time to post a review. Charley Chau

Posted 2 years ago

“Excellent product and service and timely Delivery. Would highly recommend!”

Charley Chau 5 star review on 6th August 2022

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Posted 2 years ago

Hi Annie, Thank you so much for taking the time out to post a review, and what an absolutely gorgeous photo! Charley Chau

Posted 2 years ago

“I've been a customer of Charley Chau for over 10 years and have never been disappointed. The beds are exceptionally well designed and made. Their passion for creating beautiful, practical dog beds shines through.”

Charley Chau 5 star review on 5th August 2022

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Posted 2 years ago

“I have purchased 3 beds from charley chau, two for my dogs and 1 for my brother's dog, all dachshunds. They absolutely LOVE their beds, I love to watch them spread out, they keep very warm and I all see is their little noses poking out!”

Charley Chau 5 star review on 4th August 2022

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Posted 2 years ago

Hi Caroline, Thank you for your review and absolutely adorable photo! I'm so glad all the dogs are happy with their beds. Charley Chau

Posted 2 years ago

“Our whippet loves these snuggle beds. We bought a second cover recently - very pleased with it!”

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Posted 2 years ago

Hi Karen! So glad you are happy with your additional Snuggle Bed cover and that your whippet loves the beds! Charley Chau

Posted 2 years ago

“Evie, our Boston Terrier, loves her Snuggle Bed and can't wait for winter to fully take advantage of her fluffy 'dog cave'! Great communication and service from the Charley Chau team too. We will be back for more!”

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Posted 2 years ago

Hi! I hope Evie loves her Snuggle Bed now the mornings and nights are a bit cooler! Thanks so much for taking the time to review. Charley Chau

Posted 2 years ago

“Love the Snuggle bed cover,great quality and delightful colours. Thanks”

Charley Chau 5 star review on 3rd August 2022

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Posted 2 years ago

Hi Elaine, Very glad to hear you love the snuggle bed cover and colours! Thanks so much for taking the time to review, it's very much appreciated. Charley Chau

Posted 2 years ago

“International order: Expect to pay further 30% (including handling fees from the delivery company), despite paying already 30 GBP (!) shipping costs. Customer service/communication sounds a bit unprofessional. Product looks nice.”

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Posted 2 years ago

Hello, Thank you for taking the time to leave your review. And I’m sorry you feel my communication with you was unprofessional. With regards to the additional charges that were levied against your order by your country’s customs authority and the handling charges from the courier: Unfortunately, because of the UK leaving the EU, all orders we send to EU countries are now subject to import duties, local VAT plus any handling charges from the courier. The charges which are now levied on all the orders we dispatch to the EU are imposed by the local government authorities and completely out of our control. Unfortunately, the additional charges from the courier company, and all other courier companies, are due to the additional work that is now required from them. Again, we have no control over these handling charges which are applied after parcels are collected. Charley Chau does not receive any part of the taxes or surcharges that are subsequently applied after an order has been dispatched. With your order, these charges equated to 30%. Orders received for delivery internationally are not charged at the full UK retail price. Although we are under no obligation to do so we feel it is a small gesture for our customers when taxes and duties will be applied by their government authorities. The equivalent UK sales tax (VAT) is removed which means international customers shop with us tax-free and receive a considerable discount not available to our UK customers. There is more information available on our International Shipping page and also on the Returns, Exchanges & Refunds Policy page. Best wishes, Jenny

Posted 2 years ago

“Quality product made in England. It is hard these days to find something not made in China. The bed with the memory foam mattress and bolster pads is a real hit with Gryff, the Welsh terrier. As soon as it was unpacked he jumped in and clearly was enjoying himself. I can't say enough good things about Jenny and Christine, they were extremely helpful throughout and the package arrived in Australia with minimal delay. There is a great selection of products sold by Charley Chau and I'll be ordering further items soon. Gryff is a bit spoilt !!!”

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Posted 2 years ago

Hi Peter, Thank you so much for this wonderful review, very glad to hear that Gryff is happy and spoilt! Charley Chau

Posted 2 years ago

“Brilliant service, bed arrived very quickly and when I needed help with dog collar sizes, I got reply immediately. Thank you!!!”

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Posted 2 years ago

Hi Tiina, Thank you so much for taking the time to post a review, very glad you are happy with the service! Charley Chau

Posted 2 years ago

“Just bought my second snuggle bed after the first one lasting over 8 years. My whippets love it. Jumped straight in when it arrived”

Charley Chau 5 star review on 30th July 2022

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Posted 2 years ago

Hi Pauline, Thank you so much for taking the time to review your Snuggle Bed, I'm so glad to hear your whippet got straight in! Adore the photo's too! x

Posted 2 years ago

“Wonderfully plush, exactly as described. My dogs and cats love it!”

Charley Chau 5 star review on 29th July 2022

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Posted 2 years ago

Hi Kim! Absolutely adore these photo's - great to see that your bed is being enjoyed by both your cats and your dogs! Thanks so much for taking the time to post a review.

Posted 2 years ago

“The Bolster bed is excellent: fits both the dogs and enough room for blankets to snuggle under too”

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Posted 2 years ago

Hi Kate, this is so great to hear! Really glad your dogs are happy with their Bliss Bolster bed!

Posted 2 years ago

“Awesome quality blankets and beds - the best out there”

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Posted 2 years ago

Thank you so much for your fantastic review Sharon! So pleased that you are happy with your purchases.

Posted 2 years ago

“Beautiful, comfy snuggle beds given the full Seal of Whippet Approval by my two dogs. As for me, I'm utterly delighted with the quick response from Charley Chau - including a swiftly sent refund when I ordered and returned the wrong size bed! Can't rate this site highly enough. Thank you, Charley Chau!”

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Posted 2 years ago

Hi Lesley, I'm so pleased to see you are dogs are so happy with their bed, and that you are happy too! Thank you so much for taking the time to post a review.

Posted 2 years ago

“The first bed I bought was good , expensive but satisfactory and my boy Woody loved snuggling inside. I purchased a replacement mattress recently which has turned out to be disappointing and of poor quality compared to the first one, it's far to soft not filled very well and it just dosent support my dog it sags terribly to the extent its very easily flattened by 15kg Whippet who is more or less lying in the ground now. I don't know if they are cost cutting to increase or maintain profit margin plus the cost of postage is far to expensive no matter what items you order £7 . I won't be buying from Charley Chau again due to the decline in the product quality and price ...”

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Posted 2 years ago

Dear Jayne, I am so, so sad to see that we have not met your expectations as a returning customer. As per the emails sent by Jenny and myself, the mattress that you received was filled with a softer fibre than is usual with our mattresses - this was an error on the part of our mattress makers and unfortunately a small number were sent out before we identified that there was an issue. The filling used is not a cheap alternative or lower quality fibre, it simply has a softer feel and "loft" and compresses down differently to the regular fibre we use. To be 100% clear, this was an error by our mattress makers that we didn't pick up quickly enough - we have not changed the specification of our mattresses or the materials that go into making them. We pride ourselves on the long-term performance of our products and always will do. In terms of postage costs - we know that paying for online postage is galling but sadly as a small business we can't offer free shipping. Our courier bill for this year is expected to be in excess of £70,000 and that's just a cost we can't absorb "for free" because it's not free. We could just add shipping onto our product prices and then announce to everyone that we're offering free shipping but I don't feel it would be very honest. And we charge shipping at cost to our custoemr and do not make any profit on the cost of it which many retailers do. I have sent a follow-up email privately in the hope that we can find a solution to ensuring that your Whippet is restored to the Charley Chau comfort they deserve and have come to expect. Once again, I am so sorry that you have had a negative experience with Charley Chau. Best wishes, Christine (co founder)

Posted 2 years ago

“Nice website with the main product information displayed. Communication was great and the unboxing experience was nice with a personalised touch. You can feel that the company cares about its customers and more importantly about the dogs' needs and wellbeing.”

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Posted 2 years ago

Charley Chau is rated 4.9 based on 1,627 reviews