Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products and a lovely company to deal with very helpful and thoughtful”

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Posted 2 years ago

This is so lovely to hear, thanks so much for your review Tessa!

Posted 2 years ago

“Another fantastic buying experience from Charley Chau - our whippet loves her snuggle bed! We were kept informed of delivery at all times and in fact it arrived two weeks earlier than we thought, which was a huge bonus! Many, many thanks.”

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Posted 2 years ago

Really glad you are happy with your snuggle bed and the service!! Thanks so much for posting your review.

Posted 2 years ago

“I have bought several of the ‘Deeply Dishy’ beds going back to the early days of Charley Chau. ‘Several’ because I have several dogs - bull terriers, Border Terriers & a German Pointer. Mostly I have Medium sized but now two Small as well - sadly no Pointer now, but she loved to curl up in the smaller bed. I like the high sides which I feel make a dog feel cosy & secure. They are easily washed & I also like the way they can be folded neatly for travelling. Nothing left to be improved upon …”

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Posted 2 years ago

Hi Naomi, All I can say is WOW! It's honestly amazing to read a review like this, thank you so much for your support over the years. x

Posted 2 years ago

“This is our second deeply dishy bed . Mollie our 13 year old Westie wore out her previous bed and there was no debate - it had to be a Charley Chau deeply dishy bed again which she is loving and looks so comfy in ❤️”

Charley Chau 5 star review on 22nd August 2022

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Posted 2 years ago

Hi Karen, This really warms my heart - so glad Mollie is enjoying her bed so much, and thank you so much for posting the adorable photo. Kerry

Posted 2 years ago

“This is our third Faux-Fur fleece-backed rug as we keep finding more uses for them. Our Pyrenean Mountain Dogs love them and they do such a good job of protecting our leather sofas. We are always spoilt for choice but now own a Polar Bear and Foxy covers which are amazing and wash so well. Charley Chau is a delightful company to buy from and their help, expertise and friendliness is second to none. First discovered at Crufts, many years ago and now we buy directly from the lovely website.”

Charley Chau 5 star review on 20th August 2022

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Posted 2 years ago

What absolutely gorgeous dogs you have, fantastic to see the faux fur blankets being put to good use! Thanks so much for taking time to review your blankets. Kerry

Posted 2 years ago

“Quick efficient service and great products”

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Posted 2 years ago

Thanks so much for taking time to post a review Pip, it's very much appriciated!

Posted 2 years ago

“Charley Chau kept us informed about the bed we had chosen and it was delivered promptly”

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Posted 2 years ago

Hi Dorothy Thanks so much for taking time out to review us, it's really appreciated! Kerry Charley Chau

Posted 2 years ago

“I purchased a Charley Chau Deeply Dishy bed for my partners Toy Poodle. I must say, it’s a beautifully made bed with a luxurious feel to the velour. Delivery was super-fast and Winnie absolutely loves it. A fantastic purchase and service all round!”

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Posted 2 years ago

Hi Julian, This is so great to hear, I'm so glad Winnie is pleased with her Deeply Dishy! Charley Chau x

Posted 2 years ago

“The cotton mattress covers are well made, functional and colorfully fun.”

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Posted 2 years ago

Hi Sonia, so glad to hear this, thanks so much for your review! Charley Chau x

Posted 2 years ago

“Great quality and size. Best of all a happy whippet. Definitely recommend”

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Posted 2 years ago

Thanks so much for your review Heather, very glad to know you have a happy whippet!!

Posted 2 years ago

“Excellent service; charming lady on the phone to help with my order i made a mistake with. Lovely to get the personalised postcard in the parcel. However, the bed itself is too fat. The dog can't easily get into because the cushion is too solidly packed. I don't quite know how we are going to sort this out to get her in it. Do you think it could be because of the liner making the filling compress or what else do you think it could be? I don't remember the previous one being so fat. I'd be pleased to hear your thoughts.”

Helpful Report

Posted 2 years ago

Hi Fiona, This is rather unusual as we very rarely get comments about our mattresses being too well filled! I notice that you also ordered a Waterproof Bed Liner for the bed and although the fabric is breathable it does mean the air is released from the Liner a lot more slowly and so the mattress may feel like it is quite solid. The Liner can be unzipped by about 3cm and this will let the air escape from the Liner a lot more quickly and the mattress will feel less solid. I hope this helps but do feel free to call us on 0161 848 8702 or email hello@charleychau.com if you have any questions. Bests, Jenny

Posted 2 years ago

“Just love these beds and covers. They are amazing.”

Charley Chau 5 star review on 18th August 2022

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Posted 2 years ago

Hi Emma, am so glad to hear this, thank you so much for taking the time out to review and the gorgeous photo!

Posted 2 years ago

“Fantastic company - fast delivery and excellent product. Happy to recommend and use again”

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Posted 2 years ago

Great to hear! Thanks so much for taking the time out to review Peter.

Posted 2 years ago

“I bought a small snuggle bed for our Iggy puppy but she didn’t want to sleep in it as she wanted to sleep with our other Iggy in theirs. Charley Chau were brilliant and swapped the small for a large swiftly and hassle free. Now both iggys snuggle down together, happily ever after! Thank you”

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Posted 2 years ago

Thank you so much for your review, great to hear that both Iggies are now snuggled and happy!

Posted 2 years ago

“Probably one of the nicest companies I have ever purchased from.”

Charley Chau 5 star review on 12th August 2022

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Posted 2 years ago

Oh Zoe, thank you so much for your kind words, and the absolutely adorable photo too!

Posted 2 years ago

“Great British Company and products are excellent and well made”

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Posted 2 years ago

Ahh thank you so much for your lovely review Deborah!

Posted 2 years ago

“Beautifully made products, dispatched quickly. We have the day mattress and a snuggle bed which our staffy/whippet absolutely loves. It’s over 30 degrees centigrade today and Lola is in her bed.”

Charley Chau 5 star review on 10th August 2022

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Posted 2 years ago

Hi Christina, Always fantastic to hear about happy dogs! It's so funny, on hot days we get an influx of people mentioning their dogs in our snuggle beds - I wonder if it's cooler in them than it is outside!? Thank you so much for taking the time to post a review, it's very much appreciated - and what a sweet photo too. Charley Chau

Posted 2 years ago

“Excellent dog bed , really well made and my whippet loves it . The customer service is the best I have ever dealt with and couldn’t be more helpful”

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Posted 2 years ago

Hi Andrew, This is so lovely to hear, thank you so much for taking the time to post a review. Charley Chau

Posted 2 years ago

“Excellent product and service and timely Delivery. Would highly recommend!”

Charley Chau 5 star review on 6th August 2022

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Posted 2 years ago

Hi Annie, Thank you so much for taking the time out to post a review, and what an absolutely gorgeous photo! Charley Chau

Posted 2 years ago

“I've been a customer of Charley Chau for over 10 years and have never been disappointed. The beds are exceptionally well designed and made. Their passion for creating beautiful, practical dog beds shines through.”

Charley Chau 5 star review on 5th August 2022

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Posted 2 years ago

Charley Chau is rated 4.9 based on 1,640 reviews