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Charley Chau Reviews

4.9 Rating 1,628 Reviews
98 %
of reviewers recommend Charley Chau
4.9
Based on 1,628 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charley Chau Reviews

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Anonymous
Anonymous  // 01/01/2019
My whippet Lilly loves everything Charley Chau. The snuggle beds and the covers are of the best quality and wash well. Highly recommend.
Helpful Report
Posted 5 years ago
Thank you so much for your review. I'm so glad that you and Lilly both love your Snuggle Bed! Best wishes, Alyson
Posted 5 years ago
This purchase with Charley Chau has been faultless from beginning to end. From receiving help with deciding which size collars to buy to the prompt delivery and excellent quality product, I cannot recommend Charley Chau highly enough. Thank you!
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Posted 5 years ago
Thank you so much for your review. I'm so glad that you love the collar and are happy with the service we provided. Best wishes, Alyson
Posted 5 years ago
Excellent service and a beautiful collar. Our Lurcher Murphy looks very handsome in his gorgeous Madeira collar. Very impressed with the packaging too! Thank you x Mrs Q, Cambridge
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Posted 5 years ago
Thank you so much for your review. I'm so glad that Murphy and yourself love the collar and packaging. Best wishes, Alyson
Posted 5 years ago
Bought the snuggle bed for my Dachsund, (the 2nd one) who loves it. Makes him feel secure and often retires early and sneaks off to get inside the bed!
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Posted 5 years ago
Thank you so much for your review. I'm so glad that you and your Dachshund love the Snuggle Bed! Best wishes, Alyson
Posted 5 years ago
Such good quality - worth the price
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Posted 5 years ago
Thank you so much for your review. I'm really glad that you are happy with the quality of your Charley Chau. Best wishes, Alyson
Posted 5 years ago
Thrilled with my purchases. Super quality soft leather and workmanship not to mention, very smart and elegant collars and leads. Thank you very much.
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Posted 5 years ago
Thank you so much for your review. I am so pleased that you love the quality and craftsmanship of our collars and leads. Best wishes, Alyson
Posted 5 years ago
Excellent customer service and I loved the little hand written note a lovely personal touch.
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Posted 5 years ago
Thank you so much, we really want to go over and above with our customer service and so it is great to get good feedback. Best wishes, Alyson
Posted 5 years ago
We have two Italian Greyhounds and we have been using Charley Chau products for many years now. Beds are the best, dogs love them. They are very high quality and look stylish. We have been washing them many times and they still look like new! And collars... the best ones!!! Amazing colors and really good quality. Always hear great comments when we walk our dogs with their house and normal collars on. Also customer service is always brilliant, fast deliveries and quick response. Thank you Charley Chau, we love your products!!
Helpful Report
Posted 5 years ago
Thank you so much for your review. I'm so glad that your IG's love the beds and collars and that you are happy with the quality of them. It's great to hear how pleased you are with our service, thank you. Best wishes, Alyson
Posted 5 years ago
Excellent Quality
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Posted 5 years ago
Thank you so much for your review. I'm really pleased that you are happy with the quality of your liner. Best wishes, Alyson
Posted 5 years ago
Exceptional quality throws, dogs love them. I use the throws over chairs and sofas, would buy them anyway even though they are for the dogs!
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Posted 5 years ago
Thank you so much for your review. I'm so pleased that you love our blankets and your dogs love them too ;-) Best wishes, Alyson
Posted 5 years ago
Amazing quality as always. Our three pugs adore their bedding and always look so happy and comfortable.
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Posted 5 years ago
Thank you so much for your review Stephanie. I'm so glad that your pugs love their new bed. Best wishes, Alyson
Posted 5 years ago
We met the Charley Chau team at Burghley. They couldn't have been more helpful and made a great fuss of our dog! The products are high quality and Fergal just loves his new bed! They were very patient with us as we tried lots of different beds until Fergal chose his favourite. Ordering and delivery was fast and efficient. They took our oder on their stand at Burghley and promised to process it by end of business on Monday. We took delivery on Wednesday, excellent service! The little hand-written card added a personal touch which we appreciated. They are not the cheapest dog beds you will find - but they're worth every penny!
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Posted 5 years ago
Thank you so much for your review. We love meeting Fergal at the show and it's always lovely to be able to see our pawsome customers enjoying the beds! I'm really glad you are happy with the service we provide and of course our products! Best wishes, Alyson
Posted 5 years ago
Very efficient and well organised - personal touch as well. The 2 throws are just what I wanted and the quality is excellent.
Helpful Report
Posted 5 years ago
Thank you so much for your review. I'm really pleased that you are happy with the quality of our products and our efficiency. Best wishes, Alyson
Posted 5 years ago
The envelope should cover the pet more be more loose
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Posted 5 years ago
Hi Jennifer, I'm so sorry to hear that you are not happy with the Snuggle Bed. I have looked at your order and I can see that you exchanged the small sized Snuggle Bed for a medium sized one which I hope works better for Lottie. Generally if the bed is too small for the dog it is hard for them to get into the bed which sounds like the problem that you are describing here. We always want to make sure that our customers are happy with their purchase therefore I am going to contact you separately to make sure that you and Lottie are happy with the medium Snuggle Bed. If not then you can always return it according to our returns and exchanges policy which is outlined on our website. Best wishes, Alyson
Posted 5 years ago
Thank you for the amazing bed my little dog has got! He loves it and since he arrived home for his first time, it was like he had it for a long time 😊
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Posted 5 years ago
Thank you so much for your review. I am really pleased that your dog loves his new bed and he's very comfortable in it :-) Best wishes, Alyson
Posted 5 years ago
It’s our second purchase of a Charley Chau bed for our other whippet. They do share sometimes but also both like their own bed; especially when it was very hot! These beds are not cheap but are lasting and very comfortable. Comfortable , happy whippets are very important. They like them second best to under our duvet.
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Posted 5 years ago
Thank you so much for your review. I'm really pleased to hear that your whippets love their beds and you are happy with the quality. Best wishes, Alyson
Posted 5 years ago
Gorgeous soft blanket. The dogs love it! Will probably need to buy another so they have one each!
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Posted 5 years ago
Thank you so much for your review. I'm so glad that your dogs love their blanket :-) Best wishes, Alyson
Posted 5 years ago
Had skimped and not bought the waterproof liner but within a couple of weeks realised the error of my ways... arrived so quickly and all my phone queries were dealt with whilst sharing a laugh and chat
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Posted 5 years ago
Thank you so much for your review, i'm glad that you love the waterproof liner and you are happy with our customer service :-) Best wishes Alyson
Posted 5 years ago
Always buy Willows beds , snuggle sacks & waterproof liners from Charlie Chau & wouldn’t buy from anywhere else . Outstanding quality & customer service , can’t be faulted on any aspect of goods & service . Top notch
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Posted 5 years ago
Thank you so much for your review. It's great to hear that you are so pleased with the quality of our products and customer service :-) Best wishes, Alyson
Posted 5 years ago
Excellent product, and excellent service! Love this company and it's products.
Helpful Report
Posted 5 years ago
Thank you so much for your review. I'm so glad that you love our products and are happy with the quality of our service. Best wishes, Alyson
Posted 5 years ago
Charley Chau is rated 4.9 based on 1,628 reviews