Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good service and lovely products”

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Posted 3 years ago

Thank you Kate!

Posted 3 years ago

“When is comes to Iggy beds, there is no comparison, in style, colour and comfort! Always happy dogs!”

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Posted 3 years ago

Wow! Thank you so much. Bests, Jenny

Posted 3 years ago

“Super pleased with the blanket we’ve ordered from Charley Chau. The quality is outstanding and our 9 month whippet diva loves it. Next on my list: the snuggle bed for winter.”

Charley Chau 5 star review on 9th September 2021

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Posted 3 years ago

Hi Bernadette, Thank your for leaving your review and for the photo of Diva. So pleased that the Silver Mink blanket has been a success! Happy Snuggling xx Bests, Jenny

Posted 3 years ago

“First port of call for utterly gorgeous dog bedding”

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Posted 3 years ago

That's so kind. Thank you Sarah for taking the time to leave your reviews. Bests, Jenny

Posted 3 years ago

“Great company with quality products and a quick and reliable service”

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Posted 3 years ago

Thank you Tracey!

Posted 3 years ago

“Fantastic service and excellent products You get what you pay for , will Never go any where else Lovely staff”

Charley Chau 5 star review on 2nd September 2021

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Posted 3 years ago

“Thanks for your help and an excellent and inexpensive solution to the chewed bed.”

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Posted 3 years ago

Hi Kirsteen, Thank you and I'm glad we were able to help. Bests, Jenny

Posted 3 years ago

“Easy to use website, imaginative and and good quality items for beloved whippets and reliable 2day arrival.”

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Posted 3 years ago

Thank you, Shirley!

Posted 3 years ago

“Bought the doggy blanket. Well made, arrived as advertised. Very easy to communicate with Charley Chau.”

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Posted 3 years ago

Hi Alison, Thank you for your review and glad you're happy with the Comforters. Bests, Jenny

Posted 3 years ago

“Young male azawakh Ifoghas adores his Bliss bolster bed with the double fleece blanket”

Charley Chau 5 star review on 30th August 2021

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Posted 3 years ago

Hi Claudia, Thank you for leaving your review. It's so lovely to see that the Bliss Bolster Bed has been a hit with Ifoghas. Such a beautiful boy

Posted 3 years ago

“The service we have had has been excellent, and the quality of the products received from CC has been excellent, many thanks to Jenny for a quick turnaround of collars and leads, required at very short notice.”

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Posted 3 years ago

Hi Andrew, Thank you for taking the time to leave your review. I'm glad I was able to help. Smooches to your boys xx Bests, Jenny

Posted 3 years ago

“Absolutely beautiful quality and fabulous customer service”

Charley Chau 5 star review on 29th August 2021

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Posted 3 years ago

Hi Lisa, Thank you for taking the time to write your review. And love the photo! Bests, Jenny

Posted 3 years ago

“Absolutely super yet again - did a phone order for my two midnight velour snuggle beds. Friendly, efficient, easy to order and quickly dispatched and received. There is little to rival this company! Zippy, Phoebe and Flo xx”

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Posted 3 years ago

Hi Rosalind, Wow! Thank you so much for taking the time to write your review and for your kind words. Smooches to Zippy, Phoebe and Flo xx Bests, Jenny

Posted 3 years ago

“Love it, 2nd one we’ve bought 😊”

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Posted 3 years ago

Hi Alexis, Thank you for leaving your review and the beautiful photo. Cute overload!

Posted 3 years ago

“Wonderful bedding our whippet diesel loves his new snuggle bed and comforter both,well made excellent quality.”

Charley Chau 5 star review on 28th August 2021

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Posted 3 years ago

Hi Malcolm, Thank you for leaving your review and the gorgeous photo of Diesel. Lovely to see him enjoying his Snuggle Bed. Bests, Jenny

Posted 3 years ago

“Beautiful spare cover for the most comfy dog bed ever. Nell, our blue whippet, is most happy with the warmth and I love the appearance .”

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Posted 3 years ago

Hi Elizabeth, Thank you for leaving your review. And glad that you and Nell are both happy with the new cover. Smooches to Nell xx Bests, Jenny

Posted 3 years ago

“My Wire Fox Terrier loves the medium size of this bed! The sides are not as ridged as they look online so the bend a lot when he leans up against them - I worry they might become unsupportive in the future. But for now he is very happy and it looks beautiful! Fabric is hardwearing also.”

Charley Chau 2 star review on 27th August 2021

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Posted 3 years ago

Hello Flo, Thanks for leaving your review and and the photo of your dog. I'm sorry that you're not happy with the Deeply Dishy Bed. The sides are soft and filled with a polyester wadding so they're not rigid. Washing the bed sides regularly will help them to maintain their share and will help to revive them if they become a little creased. To wash the sides, flip them onto one of the short sides, and they will concertina down into a block, like they were originally packed. Pop then into a pillow case before popping them into the washing machine. The pillowcase will stop the sides from being twisting while they're washed. Once washed, reshape the sides and let them air dry. If you have any questions at all, please mail us at hello@charleychau.com. Best wishes, Jenny

Posted 3 years ago

“Really happy. Third time purchasing from Charley Chau - beautiful new bed and lovely new throw to go over it - always such a good buy and the pooch adores them”

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Posted 3 years ago

Hi Colin, Thank you and glad they've been a hit! Bests, Jenny

Posted 3 years ago

“Excellent, as always :)”

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Posted 3 years ago

Thank you! xx

Posted 3 years ago

“The service and delivery experience was perfect.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,627 reviews